Error when launching the game

[Davesdream]

I just downloaded the game. After launch for first time it asked to download additional .NET files. After finish the game crashes with a D&D error windows saying "Internal Error, please contact customer support" and on the back the main screen opens saying initializing... but after clicking OK the whole game shuts down. There is no verify files enabled on game properties. Please help. Thanks.

[Doug]

Bad timing. They're currently down for a release-level update (bug fix). It either gives a "Game is down" error or an "INternal Error" while it's down. The latter isn't very clear.

They project being back up at 1:00PM EDT. Usually they're quicker than that.

[Davesdream]

Originally posted by Doug:

Bad timing. They're currently down for a release-level update (bug fix). It either gives a "Game is down" error or an "INternal Error" while it's down. The latter isn't very clear.

They project being back up at 1:00PM EDT. Usually they're quicker than that.

LOL... why I am always so UNLUCKY?... I uninstalled thinking it was broken. I have to download the files again... another several Gigs...
Thanks.

[d-s]

Originally posted by Davesdream:

I just downloaded the game. After launch for first time it asked to download additional .NET files. After finish the game crashes with a D&D error windows saying "Internal Error, please contact customer support" and on the back the main screen opens saying initializing... but after clicking OK the whole game shuts down. There is no verify files enabled on game properties. Please help. Thanks.

Yeah I am getting the same thing!

[Taebrythn]

there is a patch going live so just hold on

[Taebrythn]

its back up

[Davesdream]

Ok, now seems to install .NET Framework ad then asking for permission to install AKAMAI, afte I accept I get another DnD error window.
TurbineLauncher
Failed to initialize or install Akamai Netsession Interface reason [5], downloading without Netsession.
After clicking ok, it starts to download more file.

[Soap]

Originally posted by Davesdream:

Ok, now seems to install .NET Framework ad then asking for permission to install AKAMAI, afte I accept I get another DnD error window.
TurbineLauncher
Failed to initialize or install Akamai Netsession Interface reason [5], downloading without Netsession.
After clicking ok, it starts to download more file.

You might need to enable it in Windows control panel "turn windows featuers on/off" https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10

[Davesdream]

You might need to enable it in Windows control panel "turn windows featuers on/off" https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10

No, the error seem to be for Akamai, but files started to download, a lot of dll and data files. No it encountered another error while applying some patch number, after the countdown it started to download/install more files (like 25475 more)... still in the process... currently around 600 done. Damn, this is big...

[Doug]

Netsession is just a download multitasker. Will potentially download from multiple sites simultaneously. But isn't required. You can uninstall it later, if you wish.

[Davesdream]

Originally posted by Doug:

Netsession is just a download multitasker. Will potentially download from multiple sites simultaneously. But isn't required. You can uninstall it later, if you wish.

Yes, that was on the Akami agreetment. Thanks. Still downloading client_mesh.dat files... like 24000 more to go... :(

[Davesdream]

... and I keep getting some errors here and there about an update.
e.g. 0xffffffff8002...

[Davesdream]

Something has to be wrong. I've been installing this program for hours.... still like 14000 dat files that need to be installed.

[Running-Target]

Yes, it will take longer now that every player is downloading the patches at the same time.

- Make sure your Firewall and active defending anti-malware programs have DDO exe files in exceptions.

- Make sure your are loading the game and running game under account with admin rights.

- If your game client not running on Windows 10, try: Loading C++ 2005 and .Net Framework 1.1 from Microsoft website. They're no longer auto-installed by Windows Update on the latest Windows versions. Look in the DDO directory for the 3rdParty folder and run all the .exes you find there while the game is Not running and under Admin rights account.

- Many problems with the game stem from poor or faulty Network connection between your computer and the game servers near Boston, MA, USA. Read the sticky thread on the official forum, "Troubleshooting Connection Issues", "Understanding Lag" and "Game Connection Speed"

https://www.ddo.com/forums/showthread.php/184209-quot-Troubleshooting-Connection-Issues-quot-quot-Understanding-Lag-quot-and-quot-Game-Connection-Speed-quot

https://help.standingstonegames.com/hc/en-us/articles/115015989067-LOTRO-Firewall-Help

- Game crashes or not runs after pressing "Play" button on launcher. >

https://help.standingstonegames.com/hc/en-us/articles/115002036287--Nothing-happens-after-clicking-Play-on-the-launcher-OR-Game-crashes-after-clicking-play-on-the-launcher-

- Here is link to Microsoft DirectX download page. >
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

[Davesdream]

Originally posted by Running-Target:

Yes, it will take longer now that every player is downloading the patches at the same time.

- Make sure your Firewall and active defending anti-malware programs have DDO exe files in exceptions.

- Make sure your are loading the game and running game under account with admin rights.

- If your game client not running on Windows 10, try: Loading C++ 2005 and .Net Framework 1.1 from Microsoft website. They're no longer auto-installed by Windows Update on the latest Windows versions. Look in the DDO directory for the 3rdParty folder and run all the .exes you find there while the game is Not running and under Admin rights account.

- Many problems with the game stem from poor or faulty Network connection between your computer and the game servers near Boston, MA, USA. Read the sticky thread on the official forum, "Troubleshooting Connection Issues", "Understanding Lag" and "Game Connection Speed"

https://www.ddo.com/forums/showthread.php/184209-quot-Troubleshooting-Connection-Issues-quot-quot-Understanding-Lag-quot-and-quot-Game-Connection-Speed-quot

https://help.standingstonegames.com/hc/en-us/articles/115015989067-LOTRO-Firewall-Help

- Game crashes or not runs after pressing "Play" button on launcher. >

https://help.standingstonegames.com/hc/en-us/articles/115002036287--Nothing-happens-after-clicking-Play-on-the-launcher-OR-Game-crashes-after-clicking-play-on-the-launcher-

- Here is link to Microsoft DirectX download page. >
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

Thanks for the info, but I desisted to downloaded and installed through Steam and I went directly to the website. I downloaded and installed much faster.