DDO Account

[(Chapinha-Donatti)Demon]

I can't create an account. Everytime that I try to create an account, just doesn't create. I really want to try tis game, but I get stucked creanting an account.

[Exothermically Eclectic]

Ok.

I'm not sure how you expect us to help you when you give us no details to work with, so I'll just say "thanks for the update?" instead.

[Running-Target]

DDO Dungeons and Dragons Online Troubleshooting

Make a NEW account for DDO if you are a New player to DDO. Don't bother trying to use old turbine account that didn't have DDO on it. If you insist on using that old turbine account, you have to get Standing Stones games CC to email you a product key code that you add to your old turbine account.

If you have played DDO in the past and had money invested in DDO on that old turbine account, then you need to contact SSG CC anyway to get it fixed.

Read here > https://help.standingstonegames.com/hc/en-us/articles/115002036507-I-can-t-login-to-the-game-through-Steam-I-get-the-No-subscription-to-DDO-found-or-No-subscription-to-LOTRO-found-

forum research here > https://www.ddo.com/forums/forumdisplay.php/105-Service-and-Support

Manage your Standing Stone Games account here > https://myaccount.turbine.com/index.php

Sign up here for new account > https://signup.ddo.com/ddo.php?ftui=DDOBlackDragon&abrs=100_1532982278

SSG CC > https://help.standingstonegames.com/hc/en-us/



If you are having problems making an account on the website:
- Try different web browsers like Internet Explorer or Edge, etc.
- Open a fresh browser, Type DDO.com in the URL bar and enter.
- Make sure adblocker extentions are disabled and turn web scripts blockers off.
- It has a ReCaptcha thing that you have to check to complete the account.
- It has a Terms of Service and Privacy Policy Check mark that you have to complete for new account.
- Make sure you have confirmed the password.
- Make sure you put in an Email address that has not been used for any Turbine account.
- Make sure you have put in the date of your birth.
- Make sure your Username is unique to you. Maybe if you trying to use a common username it will fail without notice.

[Game Cooker US Rocks VR]

I am having the same issue. I made a LOTR account,today, with SSG and then tried to log into DDO with the same credentials and it failed. Then I tried to make an account separately with DDO and it failed. After I put in the credentials and hit the "create" tab or whatever it is called they (username, password,etc.) all go blank. I get nothing in my email to activate or tell me anything regarding DDO. I did get an email from LOTR account saying I updated my account successfully but the log in does not work with DOD. What other details can I try besides the only steps the game gives? I doubt I did something wrong since I have been making MMO accounts for literally ages. If there was something I missed it wasn't obvious since I tried several times to make a log in or log in using my SSG account. Something is weird. I am using Chrome and have a new Win 10 Pro PC with all updates, etc, etc. Thanks for any help.
P.S. if I did put in something wrong there is nothing telling me that I did.

[NavFamG]

DDO and LotRO use seperate accounts, One won't work on the other. Unlike some companies there's no such thing as a SSG account.

If you haven't already you'll need to use the link above labeled 'sign up here for new account' and create a DDO account.

[Game Cooker US Rocks VR]

Originally posted by NavFamG:

DDO and LotRO use seperate accounts, One won't work on the other. Unlike some companies there's no such thing as a SSG account.

If you haven't already you'll need to use the link above labeled 'sign up here for new account' and create a DDO account.

If you read at least what I wrote I already did that. Several times. It did not work. After I hit create everything blanks out except my name and email address. And no email is sent to me as if anything was registered like what happened when I signed up for the LOTR account. Ansd I am not sure why you said there is no SSG account. It states it right on the account page of LOTR. Anyway whatever. I'll try again later to see if it is working. Something is wrong though at sign up for some folks.

[Doug]

Originally posted by Game Cooker US Rocks VR:

Originally posted by NavFamG:

DDO and LotRO use seperate accounts, One won't work on the other. Unlike some companies there's no such thing as a SSG account.

If you haven't already you'll need to use the link above labeled 'sign up here for new account' and create a DDO account.

If you read at least what I wrote I already did that. Several times. It did not work. After I hit create everything blanks out except my name and email address. And no email is sent to me as if anything was registered like what happened when I signed up for the LOTR account. Ansd I am not sure why you said there is no SSG account. It states it right on the account page of LOTR. Anyway whatever. I'll try again later to see if it is working. Something is wrong though at sign up for some folks.

What he meant was there's no single-signin for multiple games. There can be, but you have to specifically contact support to have the second game added to the existing account.

It's not clear to me where you're trying and it's failing. The general rule is that if in-game signup fails, you go to https://myaccount.turbine.com/index.php

If that's also failing, contact support.

[Game Cooker US Rocks VR]

Originally posted by Doug:

Originally posted by Game Cooker US Rocks VR:

If you read at least what I wrote I already did that. Several times. It did not work. After I hit create everything blanks out except my name and email address. And no email is sent to me as if anything was registered like what happened when I signed up for the LOTR account. Ansd I am not sure why you said there is no SSG account. It states it right on the account page of LOTR. Anyway whatever. I'll try again later to see if it is working. Something is wrong though at sign up for some folks.

What he meant was there's no single-signin for multiple games. There can be, but you have to specifically contact support to have the second game added to the existing account.

It's not clear to me where you're trying and it's failing. The general rule is that if in-game signup fails, you go to https://myaccount.turbine.com/index.php

If that's also failing, contact support.

Do you have the link for support? When I go to the support page all there is is questions with answers. And usually I am back at the link you have here: https://myaccount.turbine.com/index.php which I can log into but only shows LOTR game. And when I try to create a DDO login it fails. What is the direct link or email to contact support personally? Thanks.

[Andy991]

Hello Just downloaded DDO

Then went to the Create account pages followed instructions and get the following, I have cleared Cache, removed history taken off Ad Blocker. Even attempted using Microsoft Edge! get thtough putting in Username <15 Chars Uppercase Lower case and Number, password rules - Done Ticked the boxes and failed each time

On CLICKING THE BIG GREEN NEXT I go to the following page and get the meaage HTTP Error 500.

https://signup.ddo.com/ddo.php?ftui=DDOBlackDragon&referral=&utm_source=LAUNCHER&utm_campaign=&utm_medium=&abrs=1&msc=0&lang=en-US&success=1

This page isn’t working signup.ddo.com is currently unable to handle this request.
HTTP ERROR 500

Read the forums nothing seems to work - Windows 10 - Chrome Browser Latest and MS Edge as Well.

[Soap]

Originally posted by jagi.we:

Hello Just downloaded DDO

Then went to the Create account pages followed instructions and get the following, I have cleared Cache, removed history taken off Ad Blocker. Even attempted using Microsoft Edge! get thtough putting in Username <15 Chars Uppercase Lower case and Number, password rules - Done Ticked the boxes and failed each time

On CLICKING THE BIG GREEN NEXT I go to the following page and get the meaage HTTP Error 500.

https://signup.ddo.com/ddo.php?ftui=DDOBlackDragon&referral=&utm_source=LAUNCHER&utm_campaign=&utm_medium=&abrs=1&msc=0&lang=en-US&success=1

This page isn’t working signup.ddo.com is currently unable to handle this request.
HTTP ERROR 500

Read the forums nothing seems to work - Windows 10 - Chrome Browser Latest and MS Edge as Well.

I've never seen this issue with DDO before. If I'm understanding you; you downloaded the DDO client/launcher and clicked a link on it to go to the sign up page, and you are getting the error there. Perhaps there is an issue with the link on the launcher.

Try going to the DDO sign up from this one: https://signup.ddo.com/

I also found this thread where someone worked around the problem by having a friend (who didn't have issues) create the account for him: https://www.ddo.com/forums/showthread.php/490348-Is-there-a-problem-with-account-creation?highlight=can%27t+create+account

[NavFamG]

If all else fails:

If you ran into an issue creating a new game account, contact Customer Support here:

https://help.standingstonegames.com/hc/en-us/requests/new

[Andy991]

Hello Thank you for your help.

I tried today 2/12/18 (UK date Time format) at 10:50 and same issue - tried getting to the login page from Web and not the link from the start up screen wtp.soap thank you.

I tried another device this time an Android same issue again This page is not working.

Also raised an ticket thank you NavFamG - so now wait reply.

[Z0mBiExKiLLeR21]

FIXED: after countless troubleshoots, I finally solved this ANNOYING problem.

Step 1: Use/download Microsoft Edge. Go to settings > default browser > under Internet Explorer pages, select "Allow"

Step 2: Select "Add" under the Internet Explorer mode pages settings, and copy and paste this link: https://myaccount.standingstonegames.com/index.php and click the blue "Add" button. now copy and paste this link into the URL bar and hit enter.

Step 3: On this page, where it says HAVE A PRODUCT KEY? copy and paste this key: 23N33FLK2Z4EWDCRHPT3WH2JE

Step 4: Follow the on-screen account creation instructions and agree to the terms and conditions.

NOW YOU SHOULD BE ABLE TO PLAY!!!

So far I haven't had any problems and I'm able to play the game!!