Saints Row IV - Bugs and technical issues thread

[Professor Pew]

Bugs in my open world game? Impossible!! Sometimes something weird does show up in the real world when a game is out in the wild, even after the lab has cleansed the game of bugs for months and months on end.

We tested this game on a wide variety of PC setups, but you cannot test every possible PC setup in the world. Do you know how many possible combinations there are? A lot.

The vast majority of you should have little to no problems in their gameplay experience, but if you do encounter a technical issue or a bug after release, and would like it fixed sooner rather than later, you are in luck! We would like to fix it too, and we'd rather be prepared. Help us help you, so to say!

We've launched quite a few PC games on Steam this year, and have always had a very positive experience with Steam users who want the same result as we do: fix things. Before you can fix something, you need to find out what makes it break, though. A thread like this can be helpful to QA and other dev teams to find that out, so please follow the below instructions if you do encounter a problem.

This is how you do report a problem

1. Make sure you match the minimum requirements listed on the Store page.

2. Describe your issue with as much detail as possible. Maybe this one random thing doesn't seem important to you, but it could be the randomest thing in the world that causes some super weird thing to happen. If you have already tried various things to fix something, let us know as well!

3. Leave as many technical details about your PC as you are willing to share. We understand you probably don't want to paste your entire DxDiag in a comment. But listing these things will help us pin down a possible problem if there end up being any:

- CPU
- Motherboard
- Amount and type of RAM
- Graphics card
- Graphics driver version
- Monitor set up and connection to display (HDMI, DVI, VGA)
- Audio card or onboard audio chipset
- Headphone brand and model if you use headphones
- Anything else you might think is relevant, even if it doesn't make sense (SSD RAID archive setup, a GTX Titan in a PCIe 1x slot, etc.)

4. Don't quote someone's giant comment and add "I have the same." Please cut down the quote a bit so it will keep the thread readable.

5. Please keep this thread dedicated to reporting technical problems for PC.

But I'm not playing on PC

What are you doing on this Steam thread? You can contact our tech support at [e-mail] for other problems.

[General Titmouse]

For those saying you can't run the game on a drive other than C, I am able to, so doesn't seem to be a solid issue for all.

My problem is a slight stutter when panning the camera and a white outline that occasionally shows around various characters. Nothing game breaking, but still annoying. Tried in-game vsync on/off and using d3d overrider. Ultra settings @ 1080p.

Win7 64
i5 3570k @ 4.4ghz
16gb ddr3 @ 1866mhz
Evga gtx670 SC sli
Kingston 85gb ssd (win install)
Kingston 225gb ssd (steam + games)
HDMI cable to 65in Panasonic plasma

Can't recall mobo / audio chipset. =/

[rustyrevolver]

Originally posted by Science!:

The game starts fine. However, after the opening cinematic, when I am given control of the character, he starts running right as if the "D" key has been depressed and held. I've unplugged my keyboard a few times but that did not help. I've checked the cache and reinstalled as well to no avail.

Another funny thing is that when navigating the menus before starting or continuing a game, the button keys keep flashing between XBOX360 buttons and keyboard buttons. For example, when I press the down key to navigate to "Options," the key located at the bottom keeps flashing between the "Enter" key and the green "A" button from the XBOX controller. After navigating the menus, the menus get stuck. I can still move the cursor and move the mouse around but clicking the left button to choose a menu item doesn't register and nor does any keyboard commands. This is crazy considering SR3 worked great on my PC. Specs below:

Same thing is happening to me.

-Win 7 64
-i5 3570k @ 4.3 ghz
-ASRock mobo
-8 gb ram ddr3 @ 1600 mhz
-HIS IceQ X Radeon 7850
-Catalyst 13.1
-HDMI connection to 23" Asus monitor (1920 x 1080 @ 59 hz)
-Patriot 60gb ssd as boot drive
-1tb 7200rpm HDD as storage drive (games run from here including steam)

[roflBeck]

I changed my next radio key to Q but pushing it doesn't actually work, it still thinks it's the . key. Onscreen prompt even says push Q.

[CheeryChill]

If you go to image as designed later in the game any options that are chosen through images (I.E. Eye color, Hair color, ect.) Become unselectable at times. Making these parts of customization impossible.

I'm running this (Though this seems more of a scripting issue than a bug from my system's end.)

Windows 7 home premium x64 Sp 1
12 GB of RAM DDR3
Nvidia GTX 560M (3GB of RAM)
Intel Core i7
Laptop Screen
Laptop itself is an Acer Republic of gaming something or another. Can't remember at the moment.

[hx239]

Originally posted by etney:

My game is stuttering between controller and keyboard commands. It will flash between showing a controller "A" and the keyboard "Enter". I can not scroll up in menus on keyboard, only down. After a while, it freezes all of my keyboard controls. I have a wired 360 controller that plays the game just fine, all this happens when it is not plugged in and I dont have any joy2key or any controller emulator running.

Processor: i7-2600 3.4GHz
Graphics Card: nvidia 560 Ti
RAM: 8GB

I have almost the same problem, and I did in the character editer that was released a week or two ago as well. I have not tested with a controller because I do not have one. Also, going to keybindings page stops my controls from working and I have to force quit the game. Makes using the character editer impossible, so I can't even play the game with a custom character.

Running an asus g74-sx
nvidia 560m
8gb ram

edit: OK, i had to COMPLETELY UNINSTALL all virtual controller software from my computer, regardless of whether or not it was running. Pretty ♥♥♥♥♥♥ up, but the game works fine now.

[Coil]

I'm getting some pretty serious microstutter and the framerate seems to hover around 40-50 while driving or super sprinting. Correct me if I'm wrong, but I feel like I should be getting better performance with my rig.
GTX 680 4GB (latest drivers)
I7 920 3.5GHz
12 GB Ram
120 GB SSD

[☮ Omega ☮]

when i open the game to play and go to online then new game. i click on it and then it opens the loading screen then after like 3secs it stops the music and freeze's this happens when i try to change display setings or try to create a game. Any help would be fantastic thank you!.

does anyone got any ideas on what it could be?? :o

here are some of my system specs
- windows 7 home prem 64-bit
- AMD Six-core FX-6120 Processor (6CPUs), ~3.5GHz
- 10gb DDR3 system mem
- 1tb harddrive
- Radeon HD 7450 graphics card with 1gb DDR3 dedicated mem.
- Directx 11

[Weasel Biggs]

I've modded a few cars in Rim Jobs before, but I'm in the process of modding an Attrazione from my list of "downloaded" vehicles. Problem is, none of my paint choices will apply, and I can't even hit "Accept" or "Cancel". The options pop up, but they do strictly nothing.

Not sure this is relevant, but I'm running on an Nvidia 9800 GT, with my Intel Dual Core CPU clocking in at 3,00 Ghz. I've got four gigs of RAM and I'm running off Windows 7.

[Destructive Criticism✓]

Originally posted by spoon98:

went to play crashed my pc midway through first cutscene this same crash happen in the station too and i dont know why i went to check specs and im above minimum requirement i went to see if the drivers if my drivers were out of date and it didnt help

Having this exact issue as well.
Computer specs:
Processor Information:
Vendor: AuthenticAMD
CPU Family: 0x10
CPU Model: 0xa
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3200 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 6800 Series

DirectX Driver Name: aticfx32.dll
Driver Version: 13.200.11.0
DirectX Driver Version: 8.17.10.1236
Driver Date: 14 Aug 2013
OpenGL Version: 4.3
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 6800 Series
VendorID: 0x1002
DeviceID: 0x6738
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3286 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8191 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1545244 Mb
Largest Free Hard Disk Block: 68487 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected

[prodigy.54]

Originally posted by R.E.X.:

Having an issue with missing sound effects, really noticeable in cars. Engine sounds are nonexistent, but sometimes kick in for seconds. Footsteps are silent, lots of muffled ambient audio. The most clear audio is dialog and music, everything else is very quiet and muted.

Posted a thread here: http://steamcommunity.com/app/206420/discussions/0/846961716484860811/

I found a temporary fix. Some people had similar issues in Saints Row 3. Just have a media player open with a song paused (Ive only tried this with VLC). This seems to fix the missing/low sound effects.

[Synapt]

Originally posted by LEAM1983:

I've modded a few cars in Rim Jobs before, but I'm in the process of modding an Attrazione from my list of "downloaded" vehicles. Problem is, none of my paint choices will apply, and I can't even hit "Accept" or "Cancel". The options pop up, but they do strictly nothing.

Not sure this is relevant, but I'm running on an Nvidia 9800 GT, with my Intel Dual Core CPU clocking in at 3,00 Ghz. I've got four gigs of RAM and I'm running off Windows 7.

Same issue as Leam more or less, mine happened while attempting to change a decal the first time, it doesn't lock up the game exactly, music still plays, animation still runs in the background, but you lose all control, can't accept/decline, ESC won't go back, etc. It seems like it kinda happens randomly, not on the same menu options all the time.

System (I'm prob gonna be overly detailed but meh)
- Windows 7 Professional 64-bit
- Intel i5-2500K (Stock speeds w/ EIST disabled)
- MSI Z77A-GD65
- Corsair XMS3 DDR3 1600 32GB [11-11-11-30] (Running in XMP)
- EVGA GeForce 560Ti 2GB (Stock speeds; 2 GHz Core, 823 MHz Memory, 1645 MHz Shader)
- GeForce 320.49 (Latest stable as of this post)
- 42" HDTV over HDMI
- No on-board audio card/driver (Disabled)
- Rosewill RHTS-8206 Headset

[ShadowGearX]

For everyone who pre-loaded, Verify your cache. It DL'd 30mb of stuff and fixed some minor glitches for me

[Wanderwytch]

Can't get past the second cutscene where the choppers fly through. It goes black and locks everything up, crashes my system to the point of having to force restart. Tried reinstalling drivers, it's installed to C:, and I can't seem to get anything working. Crashed 5-6 times.

CPU: AMD Phenom II X4 965
GPU: AMD 6870
RAM: 4 GB DDR3
Driver: Latest AMD package
Monitor Connection: HDMI
OS: Windows 7 x64 Ultimate

[Bobbtom]

The game is crashing my video card about every 15 minutes of game time. It didn't do this in the first 2 hors of the campaign, but now its consistant.


CPU: Intel i7-2670qm
GPU: AMD 7690
RAM: 8 GB DDR3
Driver: Latest AMD
OS: Windows 7

[File not found]

Originally posted by FiM Cheerilee:

If you go to image as designed later in the game any options that are chosen through images (I.E. Eye color, Hair color, ect.) Become unselectable at times. Making these parts of customization impossible.

I'm running this (Though this seems more of a scripting issue than a bug from my system's end.)

Windows 7 home premium x64 Sp 1
12 GB of RAM DDR3
Nvidia GTX 560M (3GB of RAM)
Intel Core i7
Laptop Screen
Laptop itself is an Acer Republic of gaming something or another. Can't remember at the moment.

I'm getting a similar bug. It first happened after buying clothes; I attempted to save an outfit, but, after typing in a name for the outfit, it wouldn't allow me to Enter, Save, or Cancel. I could only back out with Esc.

Then, I just had a bug at Image As Designed where I was changing my eyebrows. It selected the brow, went to the color chooser and wouldn't allow me to click on anything or back out with Esc. I could only rotate my model and do nothing else. I had to force-close the program in Task Manager, as there was nothing else I could do.