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Somewhat unbelievably I think I figured (through blind luck) out what is wrong. After sleeping on it and then realising there was one thing I did not try was plugging the USB into the back of the PC - so its 2.0 - and not the 3.0 slots at the front - Ta Da. Booted up SRIV and its working. I cannot say for certain this is the fix?? I think I installed the 360 controller driver last night?? but I certainly didn't mean to and then I shut it down for the night and now rebooted it etc - PC's are generally a mystery to me. So if you have the Dualshock 4 plugged in to a 3.0 usb slot - give a 2.0 slot a try.
THANK YOU! It worked!
THANK YOU YOU SAVED ME A LOT OF TIME!!!
For me the problem was some Nvidia tasks preventing my DS4Windows program from connecting my controller.
The steps I took are:
Open the Task Manager:
1) Go to "Services" tab
2) STOP the following services:
NvContainerLocalSystem
NvContainerNetworkService
NVDisplay.ContainerLocalService
NvTelemetryContainer
3) Turn off then back on the DS4 program
I also set the SaintsRow executable file to run as an Admin and in Windows XP service pack 3 compatibility mode.
Now it runs fine without having to remap any buttons. You might have to repeat these steps every time you run Stream or Nvidia as those 4 services will start again, locking in the controls.
An easy fix is to plug in your PS controller, download "x360ce" (https://www.x360ce.com/), the .exe open as administrator in game folder, it will scan for used key mapping online, after that the game will think that you are using Xbox controller. And it should work by now. This program can be used in any game where PS controller isn't supported.
Its work for me to use PS4 controller, use the 32bit zip, copi the 2 files into the directory SR4 and execute, the program detected the game and download the files necesaries to run ok.