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Ever since SR4 added native Steam controller support, people have been having a TON of controller problems. Suggestions:
1. Make sure Steam is up to date and the latest version.
2. Go into Big Picture Mode then Settings then see if "Xbox Configuration Support" is checked. Try changing it, then try changing it back.
3. Under Saints Row 4 (in BPM) see if Controller Configuration shows up. If it does, go in and change the configuration to "Official Configuration for Saints Row IV", then modify from there to get it the way you want. Older configurations (from before native Steam Controller Support was botched into the game) won't work.
Reload being broken is a known issue with with the native Steam Controller support. You may also notice that there is no analog functionality for acceleration and braking, that controls for the menus aren't mapped by default, and that some are outright missing. Among many other problems.