Installation Issues, Game Crashes, and Support Information

[Bearton Jay]

If you are currently running Vista or Windows 7, please complete the instructions in the following link:

• Windows 7 and Vista Troubleshooting

Next, Please verify the GCF for this game as outlined here:

• Verifying Game Cache Files (GCF)

Note: Files may fail to verify. This is normal and can be ignored.

Then test the issue.

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If you still have difficulty, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Black Ops 2 installation folder (Usually C:\Program files\Steam\Steamapps\common\Call of Duty Black Ops II\)

Run the following installers:

...\Steamapps\Common\Call of Duty Black Ops II\redist\vcredist_x86.exe
...\Steamapps\Common\Call of Duty Black Ops II\redist\DirectX\dxsetup.exe

Reboot your computer and test the issue again.

If the issues persist, please complete these guides:

• This game is currently unavailable
  
• Games do not run after 'Preparing to Launch'

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Further support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:

• Activision Support[support.activision.com]