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Found this the hard way, if your friends are in a different steam region, then that is most likely your issue.
BO2 suffered a problem after the war in Hucraina, the servers have some sort of problem, i opend a ticket on Activison for this "Can't Join lobby with friends" they replied 7 times and they still solved nothing,
Anyway on the steam page they removed the PVP voice for this game, so consider this a "Single Player" only game nowdays, is 10 years since the game is out and is not supported anymore.
Try play with someone who bought BO2 on Argentina steam, you'll see you won't be able to play with them.
https://imgur.com/vqhG5Bn
as you can see in the picture the BO2 description say "Single Player" only, no PVP Online like recent CoD games