I DEMAND A REFUND!!!

[Wooky63]

I purchased XP12 a couple days ago. I installed it and then spent about four hours in the sim. Out of that four hours, MAYBE 10-15 minutes was actual flying time. The rest of the time was spent trying (unsuccessfully) to get my controls and triple monitor setup. I finally gave up, uninstalled the sim and asked for a refund.
I was denied because their policy is no refunds after two hours of use.
This is absolute BULLSH*T!!! The game is horrible! Terrible graphics, abysmal frame rates, extremely limited aircraft selection, controls setup is ridiculously confusing and multiple monitor setup is a nightmare. This sim is absolutely no use to me.
So, who can I talk to that might be able to understand my situation and be reasonable? I think when I ask for a refund through Steam, I get a generic refusal because all it sees is that I was in the sim for more than two hours, even though 95% of that was just trying to get the sim setup to my system.

[Jóhnny]

You cant its eady u cant play ir for more than 2 hours

[Jóhnny]

You should have checked the condition and u should have watched some video about the game u cant just do caveman stuff like "i see a game i buy it"

[Wooky63]

Originally posted by Jóhnny:

You should have checked the condition and u should have watched some video about the game u cant just do caveman stuff like "i see a game i buy it"

I didn't. I looked it over and thought about it for some time. But once I got into the sim, it wasn't anything like I thought it would be.

[пинки пай]

welcome to flight simulator setup simulator, there is no flights, config process 90% of time

[Cpt. Dr. A]

What I would suggest is try to find some tutorials on how to do the triple screen setup if you want to. I have flown this sim for some time now and it is one of the best out there. I agree with you regarding graphics, but many people prefer realism (physics) over graphics. For me the frame rate is excellent to be honest.

If you still want a refund, try to contact steam support, explain your situation and see if they can accommodate your request. I think your chances of getting a refund are slim, but it is worth the try.

Also as a future tip, before purchasing games, especially flight sims, ask about it, watch videos, read reviews and read about the requirements before making a decision. One important thing is to see whether or not the simulator is user friendly in such scenarios and will satisfy your use (i.e setting up screens and so on). This way you will collect as much data as possible and chances are you will avoid spending money unnecessarily.

[Wooky63]

Originally posted by Cpt. Dr. A:

What I would suggest is try to find some tutorials on how to do the triple screen setup if you want to. I have flown this sim for some time now and it is one of the best out there. I agree with you regarding graphics, but many people prefer realism (physics) over graphics. For me the frame rate is excellent to be honest.

If you still want a refund, try to contact steam support, explain your situation and see if they can accommodate your request. I think your chances of getting a refund are slim, but it is worth the try.

Also as a future tip, before purchasing games, especially flight sims, ask about it, watch videos, read reviews and read about the requirements before making a decision. One important thing is to see whether or not the simulator is user friendly in such scenarios and will satisfy your use (i.e setting up screens and so on). This way you will collect as much data as possible and chances are you will avoid spending money unnecessarily.

Well, I figured out how to do the triple screen thing as other sims are similar as far as how the monitors need to be setup on the PC. So I reinstalled it and tried it again. The triple screen workd but the horrible frame rates made it unplayable. Now, my system is not the biggest, baddest PC on the planet, but it can hold its own. I can play other high end sims like DCS and MSFS2020-24 with pretty high graphics, with the triple monitors and they run pretty much smooth as silk. Since it runs so well for you, perhaps you could give me a little insight on how you have your graphics setup up to make it playable...? I have found that with complex games like these, many times there are one or two small settings that can make a huge difference.

[Lamb]

Had a similar experience with the Black Shark for DCS World.
Funnily enough, flying an attack helicopter realistically takes a bit of set up and learning.
No refund, mucked around for over 2 hours not using the DLC, having said that, 7 years later, i came back to it, and damn that's a potent weapon.
You might find that X-Plane 12 in your library leads to good things happening one day, who can say.

[cni]

Why didnt you download the demo of X plane 12 and try first before bying?

[Cpt. Dr. A]

Originally posted by Wooky63:

Originally posted by Cpt. Dr. A:

What I would suggest is try to find some tutorials on how to do the triple screen setup if you want to. I have flown this sim for some time now and it is one of the best out there. I agree with you regarding graphics, but many people prefer realism (physics) over graphics. For me the frame rate is excellent to be honest.

If you still want a refund, try to contact steam support, explain your situation and see if they can accommodate your request. I think your chances of getting a refund are slim, but it is worth the try.

Also as a future tip, before purchasing games, especially flight sims, ask about it, watch videos, read reviews and read about the requirements before making a decision. One important thing is to see whether or not the simulator is user friendly in such scenarios and will satisfy your use (i.e setting up screens and so on). This way you will collect as much data as possible and chances are you will avoid spending money unnecessarily.

Well, I figured out how to do the triple screen thing as other sims are similar as far as how the monitors need to be setup on the PC. So I reinstalled it and tried it again. The triple screen workd but the horrible frame rates made it unplayable. Now, my system is not the biggest, baddest PC on the planet, but it can hold its own. I can play other high end sims like DCS and MSFS2020-24 with pretty high graphics, with the triple monitors and they run pretty much smooth as silk. Since it runs so well for you, perhaps you could give me a little insight on how you have your graphics setup up to make it playable...? I have found that with complex games like these, many times there are one or two small settings that can make a huge difference.

Sure, here are my graphic settings and below I will post my specs:
Graphics (As per XP12 graphics settings page)

Texture quality: Maximum
Cloud quality: High
Ambient occlusion: Medium
Shadow Quality: High
Rendering resolution: Off (full resolution)
Rendering dis.: High
RCAS: 50%
World object density: Max
Anisotropic filtering: 16x
Vegetation: Max
MSAA: 2x MSAA
Enable FXAA, draw aircraft, draw boats, 3D vegetation: On

My specs:
CPU: Intel core i9
RAM: 32 GB
NVIDIA 3070 Ti graphics card, 8 GB

[Crouching Hamster]

Drop your render distance to medium and your Anisotropic Filtering back to 8x max. Ambient occlusion off. Cloud quality to medium at most. You also might want to consider turning the MSAA off entirely. I know, this sucks, but don't do it and your ride is really going to suck in terms of framerates lad.

[Echo Kilo]

What are the other settings, especially the flight models per frame? Some people crank that slider up to the max and then wonder where their FPS went south. Also, the number of AI aircraft can have a significant impact, as their flight models are calculated the same way as user's aircraft.

[Zedis]

Use lossless scaling. I cant have 60fps without it. i just got the game like you and the fps are really bad....
Edit: Not using Ai aircraft makes a huge hit i have double fps now.

[Destroy]

Yeah, since there is one, you should of tried out the demo.

But do feel ya, same happened to me with the crap turd pile of bugs called FS2024.

Stick with XP12, it is a great product.

[Wooky63]

Originally posted by Destroy:

Yeah, since there is one, you should of tried out the demo.

But do feel ya, same happened to me with the crap turd pile of bugs called FS2024.

Stick with XP12, it is a great product.

Oddly enough, both MSFS titles run fine on my triple monitor setup.

[Wooky63]

Originally posted by cni:

Why didnt you download the demo of X plane 12 and try first before bying?

Dunno. Had I known there was a demo, I certainly would have tried it before shelling out $60.