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I'm guessing the character you lost was from the previous season.
When the next season starts, the current season's characters gets auto-converted to non-seasonal, and everything in the seasonal vault gets sent to the green chest in the non-seasonal vault (north of the Nexus-portal in your vault).
Rest assured, you have lost nothing.
(Other than the character who died, that is, and whatever items it had with it, both equipped and in inventory. ;) )
Of course, if my assumption here is wrong, and you actually did lose stuff, then it might be worth filing a support ticket[support.rotmg.com].