Getting back old account? Kabam activation?

[Retrolicious]

Just out of fun i decided to reinstal RotmG on my current rig, since i had a decent account LINKED W/ STEAM in the Kabam days.

Now i was kinda shocked to find out the account was wiped? Or somehow progress didn't move over? I checked realmeye and i saw my character still there listed even after all those years. So how do i "reactivate" my chars and all loot? Because i certainly won't start a new account, especially since i payed much stuff for the other ...

What a bummer opening a cute older game and seeing that server got bugged or problem with savegames, i thought RotmG got steam cloud and saves enabled ?!

Sry i took long break so maybe noob question? Help is appreciated though ...
I read somewhere that "deca" something is now owner of this game?

[Gurdi]

You should use the browser/download it.
I think you can send your info to steam rotmg but it's a hassle if i remember correctly and i feel like the version doesn't really work better ! If you need a playbuddy i'm here :D returning player also.
Deca was the original makers. Kabam pretty much ruined rotmg and now it's slowly reviving !

[Retrolicious]

Originally posted by Luck.Exe #The Unknown:

You should use the browser/download it.
I think you can send your info to steam rotmg but it's a hassle if i remember correctly and i feel like the version doesn't really work better ! If you need a playbuddy i'm here :D returning player also.
Deca was the original makers. Kabam pretty much ruined rotmg and now it's slowly reviving !

But the thing is back then i only played ever RotmG with steam. I never used the browser. And i enjoy making steam screenshots thats why ...
Can u please link a guide or something how to fix kabam accounts or something?
It would be really sad to lost all that progress :c
But thanks for the answer !

[Retrolicious]

When will the dev fix this problem? oO
Also is true that RotMg will get deleted in 2020 ? :/ /

[Alex]

Originally posted by 󰀀 Redhead 󰀈:

When will the dev fix this problem? oO
Also is true that RotMg will get deleted in 2020 ? :/ /

they wont delete it lol. its more propably that you die in 2020 than rotmg to delete

[Retrolicious]

So any news on this? I still don't understand how accs can get lost, especially when real money is involved. this gotta be a bug right?

[Jialith]

Just message the Deca Support: https://decagames.desk.com/customer/portal/emails/new

[Sweagen]

I agree with above.. message DECA support and they will probably help you out. I'm not sure how Steam progress works with ROTMG since I play using browser.

[Harest]

@󰀀 Redhead 󰀈: Did you get any answer to this?
I just wanted to check the game a bit with the current events but i had the surprise to see that the progress i had from playing on Steam back in 2012 is... gone. Sent a mail but i feel like they wiped a lot of accounts somehow, not sure why exactly. In another thread someone was talking about a manual transfer you had to do in 2016 if you wanted to keep your progress. I never understood why these kind of transfers weren't automated when possible. Who want to lose progress going back on it years later.

[Retrolicious]

When you seek out support on steam and click around, there is even a link to a support website:
https://decagames.desk.com/

With the annoying lockdowns i feel ready to play some more funny RotmG again xD

But it seems not to exist? Did anyone like got further with this?
I just hoped that this issue would be fixable by steam and such, since i never used the browser version etc ....

Anyone know why desk.com doesn't even exist? ;_;

[InsaneFirebat]

You can contact Deca Support here: https://support.decagames.com/hc/en-us/sections/360007247591