Snap stuck at loading screen since update.

[HeckDiver Vulkan]

Stuck at this for 20 Minutes now.

Rebooted twice.

ZERO change.

https://cdn.discordapp.com/attachments/762089661932896287/1143611333414232174/image.png

[76561199093812693]

Originally posted by Josev:

I have a similar problem, but mine got stuck after the loading screen, just showing a black screen with no sound or any possibility to do something. I really hope that we can find some solution.

Exactly like mine. Black Screen with only Steam FPS Counter at top left showing 60fps

I mean my laptop is old but it run the old PC client quite well on Low setting. And when the stuck happen my CPU and GPU usage is low, so i think its not like because the new client too heavy or something

:::EDIT:::

I FIXED IT

So I just check my file Integrity. Trying to enter again and still black screen. I restarted my laptop and sudennly the game just run fine

The new client is heavy though, at least on my old laptop. On Low, i got only 45fps and my laptop fan sounded its about to explode

[T3RRYSAMA]

Tengo el mismo problema, probé controlar la integridad de los archivos, desinstalar y reinstalar, volver a controlar la integridad y nada.
Tengo identificado el problema, es que después de la pantalla de login debería reproducir un video (lo probé en otro equipo y funcionó) pero en mi PC nunca arranca el video y queda trabado ahí.
No se si hay alguna forma, algún argumento para el ejecutable que me permita saltear el video de introducción.

[Nuttyhandsfeet]

Originally posted by riderzecter:

Originally posted by Josev:

I have a similar problem, but mine got stuck after the loading screen, just showing a black screen with no sound or any possibility to do something. I really hope that we can find some solution.

Exactly like mine. Black Screen with only Steam FPS Counter at top left showing 60fps

I mean my laptop is old but it run the old PC client quite well on Low setting. And when the stuck happen my CPU and GPU usage is low, so i think its not like because the new client too heavy or something

:::EDIT:::

I FIXED IT

So I just check my file Integrity. Trying to enter again and still black screen. I restarted my laptop and sudennly the game just run fine

The new client is heavy though, at least on my old laptop. On Low, i got only 45fps and my laptop fan sounded its about to explode

This "fix" did nothing for me.

[BlkStar_]

same problem, black screen. F*ck this PC update ffs

[T3RRYSAMA]

Originally posted by T3RRYSAMA:

Tengo el mismo problema, probé controlar la integridad de los archivos, desinstalar y reinstalar, volver a controlar la integridad y nada.
Tengo identificado el problema, es que después de la pantalla de login debería reproducir un video (lo probé en otro equipo y funcionó) pero en mi PC nunca arranca el video y queda trabado ahí.
No se si hay alguna forma, algún argumento para el ejecutable que me permita saltear el video de introducción.

I have the same problem, I tried to check the integrity of the files, uninstall and reinstall, check the integrity again and nothing. I have identified the problem, after the login screen it should play a video (I tried it on another computer and it worked) but on my PC the video never starts and it gets stuck there. I don't know if there is any way, any argument for the executable that allows me to skip the introduction video.

[Boots]

I havent been able to log in since the update. Having the same blackscreen issues. I have a great PC and never had any issues with games. I have been playing for a long time and have spent a lot of money/time on this game. It is a shame I can't even play it

[76561198021165334]

Same problem here. After the loading screen it turns black with no music and i can see only the mouse cursor. I would like to claim the reward from this new event and daily log in. please advice

[Zalasta79]

Originally posted by T3RRYSAMA:

Originally posted by T3RRYSAMA:

Tengo el mismo problema, probé controlar la integridad de los archivos, desinstalar y reinstalar, volver a controlar la integridad y nada.
Tengo identificado el problema, es que después de la pantalla de login debería reproducir un video (lo probé en otro equipo y funcionó) pero en mi PC nunca arranca el video y queda trabado ahí.
No se si hay alguna forma, algún argumento para el ejecutable que me permita saltear el video de introducción.

I have the same problem, I tried to check the integrity of the files, uninstall and reinstall, check the integrity again and nothing. I have identified the problem, after the login screen it should play a video (I tried it on another computer and it worked) but on my PC the video never starts and it gets stuck there. I don't know if there is any way, any argument for the executable that allows me to skip the introduction video.

Lol if its because they had an add video talking about the Official Steam game Released I will be pissed, like a lot.

I have concluded that is something related with resolution, so a poorly formated video it could be that is causing the issues.

We need to identify what is the video file name and deleted it, game may (should) work after....

[Zalasta79]

Alright Guys with the help of T3RRYSAMA who found out that the issue was the intro video, I finally FIXED THE ISSUE OF THE BLACK SCREEN of Doom.

What I did was reinstall my video codec drivers and just that 3 mins install fixed the issue which was steam while opening marvel snap couldn't load/display the new intro video because they use some weird video codec format and it wasn't incompatible.

So Fix Step by step:
- On Windows machines;
-Download a Video Codec/Update the one you have, I personally use K-Lite Codec Pack
Full version (Free Open Source Video Codec)
- Download here:
https://www.codecguide.com/download_kl.htm
- Before installing it run it over an antivirus, never had trouble with virus but who knows...
- When installing select you want to use Windows Media Player Classic as your preferred media player and
- Important reset all your video, video codecs settings to default(Do not Forget)
- Enjoy Working Marvel Snap on Steam.

[Bandit]

guess we need macbooks

[76561199137463008]

A mi no me funciono esos pasos sigue en negro la pantalla

[itzLuny]

im having the same issue..just a blank black screen with mouse cursor inputed..

[vero]

Originally posted by Kallevra:

ok I managed to fix it, just re-install the game and its all good

not fixed. re-install twice and still have the black screen with a cursor...

[76561198863324191]

same problem here good launch on pc nice

[blip123]

Originally posted by Zalasta79:

So Fix Step by step:
- On Windows machines;
-Download a Video Codec/Update the one you have, I personally use K-Lite Codec Pack
Full version (Free Open Source Video Codec)
- Download here:
https://www.codecguide.com/download_kl.htm
- Before installing it run it over an antivirus, never had trouble with virus but who knows...
- When installing select you want to use Windows Media Player Classic as your preferred media player and
- Important reset all your video, video codecs settings to default(Do not Forget)
- Enjoy Working Marvel Snap on Steam.

Thank you. Unfortunately did not work here