Untapped Deck Tracker problems

[Tray]

I decided to try this app out, but whenever I try to connect it fails and gives me an internal error.

I've already tried firewall/administrator fixes as well as going down the google rabbit hole but it doesn't seem like this is a very common problem.

Anyone using it successfully / had this same problem but found a fix?

[sithlordofsnark]

It works just fine for me. Have you tried uninstalling and reinstalling?

[Tray]

Linked account website, don't think it matters but did it anyways.

Uninstalled/Reinstalled the app 2 times.

Disabled all firewalls

Ran each as administrator, and each variation. ei game only app only game/app.

Tried connecting through system tray. Tried connecting through in game plate.

No dice on any of those =/

[Zlehtnoba]

Stupid questions: Do you have an untapped account? Do you use the same mail with untapped and Steam? Works for me, says it uploaded my collection, but I don't use the website for deckbuilding, I just use the companion during gameplay, as I installed it for another game. I prefer the Marvel Snap Zone for collection tracking.

[SILENCE UK]

0 issues running the bleeding edge build here other than occasional crash

[Tray]

Yep made an account, has the same e-mail as my steam account.

Tried all release states as well but each gives the same internal error when trying to connect.

Not the biggest deal, only thought of using it because I threw a lockjaw game miscounting what was left in my deck.

The only thing I haven't tried is reinstalling snap itself, but I wouldn't think that would be necessary.

[Zlehtnoba]

Shouldn't the overlay work even if it can't connect?

Did you connect your Steam account to your untapped account? That, and restarting the computer, are the only things I can think of.

[Tray]

The only thing that pops up is a black box with a green button saying connect to untapped.gg.

When I click that the app pops up from the system tray stating

"An internal error has occurred in the Untapped.gg Companion. You can either keep the application running or restart it now."

I did link Steam and Untapped and it still seems broken off a fresh boot today.

Boggles my mind.

[Lady MacBeth]

I would suggest uninstalling the tracker. Deleting its folder, and also using a registry cleaner to clear all its registry entries (you should be doing this last bit every couple months regardless) and then reinstall it. If it was some type of corruption of the entries then this should fix it as its then a 100% clean install.

Edit: If you need a registry cleaner I suggest the free version of CCleaner as a good option.

[Tray]

Originally posted by Ming:

I would suggest uninstalling the tracker. Deleting its folder, and also using a registry cleaner to clear all its registry entries (you should be doing this last bit every couple months regardless) and then reinstall it. If it was some type of corruption of the entries then this should fix it as its then a 100% clean install.

Edit: If you need a registry cleaner I suggest the free version of CCleaner as a good option.

Uninstalled, deleted folder, ran CCleaner, restarted reinstalled.

Still has an internal error as soon as I try to connect.

At least decks are only 12 cards to remember I suppose.

[Tray]

Update if anyone has this issue in the future.

The problem ended up being browser based, Google Chrome. It was blocking something without any pop ups, which is weird because I have no addons installed on it.

I opened Edge, tried to connect with the app, it worked instantly.

[Drake Bellyk]

Using another browser instead of chrome works for me