Black screen after cutscene

[KitKat]

Does anyone else have the same issue and knows what to do?
I wanted to start a new playthrough on another difficulty setting.
But every time I start a new game and watch Shunya stepping through the gate at the very beginning of the story, I get a black screen, and the program doesn't react anymore.
I do have the latest updates for the game, graphics card driver and operating system installed. I also tried reinstalling the game and checking its files before...

[Minneyar]

I've had this issue several times, and I think it's due to manually-installed video codec packs that are causing the game to have an issue playing videos. In every scene where I've seen that happen, it's because the game transitioned from playing a cutscene that was being rendered in-game to one that was a pre-rendered movie.

When that happens, you should still be able to press the "Select" button to get an option to skip the scene, but that's not great because obviously you're missing whatever is in the movie. I worked around the issue by using my Steam Deck to play through those scenes, and it doesn't have that problem. If you don't have another system you can play them on, you might try uninstalling or disabling any video codec packs you've installed to see if that helps. I haven't yet narrowed down specifically which codec is causing the issue, although if we can, that might be able to help the developers figure out how to work around it.

[KitKat]

Thank you very much for your fast reply.
I tried skipping the cutscene but the black screen still occurs.
I don't have this issue if I load up one of my current save files, though.
Everything seemed to work just fine until I downloaded the 11/21 update, I believe.
I just recently decided to start a new game.^^;

[spoonygundam]

I had this happen too, and it turned out it was because I was using the Nvidia control panel to force fast vsync. I don't know why that broke stuff, but normal vsync worked fine.

[KitKat]

Thank you so much!
Disabling fast VSync in the Nvidia control panel did help!
I would have never guessed that fast VSync was the problem here.
Very weird indeed.

[Minneyar]

Holy crap, that also worked for me. I had set the control panel to force vsync to "Fast", and and after switching it to "On" instead, I don't seem to have any issues with cutscenes getting stuck on black scenes any more.