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After that, a fuller computer spec would help. Which Nvidia card/GPU specifically? What CPU? I'm assuming they're probably up-to-spec on a system with 16 gb of RAM, but it's not *definitely* the case...
I used a laptop with a GT635. Used to be run of the mill but now its getting old. On the other hand, that CPU is an i7.
Furthermore i don't think a 635 can fully render 4k..
Anyway, back the the earlier question - what fixes have you already tried? There's no point in people explaining resetting game configurations if you've already done it three times.
what.
im on a gtx 760 2gb
i render 4k images full of lights in 2 minutes
what
Then again my card does have a rediculous amount of vram :v
on a side note, that laptop could still probably run the phantom pain