When will they finally fix the game and make it playable?

[noniiimpicci]

I feel like I’ve been scammed. I bought this game at launch, and of course, I couldn’t play it as it was meant to be played back then. My mid-range PC, with an i5 13th gen and a 3060, can barely run the game. The awful performance issues like low framerates, ugly texture streaming, and stutter lag have been present since day one, and they’re still here now. Even though they released Patch 9 to boost framerates by removing DRM, the game still suffers from melted clay-like textures and stutter lag. I just don’t understand how they managed to release such a broken game. With every update, the problems seem to multiply. I mean they've had years to fix the game, yet the issues remain the same? I truly don’t understand how they’re working. This has to be the worst PC port I’ve ever played in my life.

[noniiimpicci]

İlk olarak Jen Italia tarafından gönderildi:

You ARE entitled to a refund regardless of time played

If you have over 2 hours time played and steam refuses your refund request and live in Australia, EU or UK, retailers (steam) are required by law to provide a refund for a product that has one major or several small defects regardless of time played

Feel free to pm me if you need any help. I went though all this when the game first launched and got my refund and learned quite abit about Consumer Law in different countries and Steam's history of telling customers they don't have rights when they actually do: https://www.accc.gov.au/media-release/valve-to-pay-3-million-in-penalties-for-misrepresenting-gamers-consumer-guarantee-rights

Here are some links to those laws and where to submit a complaint if you are refused

EU
Law: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Complaint form: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

UK
Law: https://www.gov.uk/accepting-returns-and-giving-refunds

Complaint form: https://www.ombudsman-services.org/how-it-works/your-rights

Australia
Law: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

Complaint form: https://www.accc.gov.au/about-us/contact-us/report-a-consumer-issue

I’m in Japan, and unfortunately, we don’t have that kind of refund policy here. I wonder, though, if I might be able to try filing a request for it in the future?

[CJM]

İlk olarak Hibuki tarafından gönderildi:

Wait, you have 32Gb RAM and it was being used at over 80% - the game is supposed to be playeable at 8 or 16Gb

I am no expert and do not know specifically how RAM utilization works but... correct me if I am wrong, I think it is fair to say that 8 or 16Gb of RAM can lead to major issues with gameplay. If so, this may be the reason for the instability of the game for many people.

I just did a brief jaunt at a 720p Medium Graphics in Rambler's Reach on Koboh (upscaled to 1920x1080), and my memory usage was barely within 16GB on Patch 9.

80% of 32GB (~25GB) was fairly normal prior to Patch 9, and I was getting memory related crashes on the Steam Deck on Patch 8.

I'm not sure how common crashes due to memory usage were at launch, but it is advisable for the 9th Generation / PlayStation 5 / XBox Series X era of games to have more than 16GB of RAM. There was a crash related to disabling upscaling, alongside it only rendering at 50% resolution without FSR resulting in lower visual fidelity than FSR quality.

---

However, the CPU utilization in that video indicates that it isn't being tracked properly. The 7900x isn't that special that the game would only use 2% of the CPU. I would honestly expect a CPU bottleneck at 30%-40% on a 12-Core 7900x, with the GPU not always being 100% utilized.

The game does have a built-in "Slow Motion" feature, which has an auto enable function for combat. This "Slow Motion" does improve the overall frame rate, but does not reduce CPU utilization. It was my first guess as to how he achieved those results.

The Ryzen 9 7900x's 5.6 GHz Boost clock might be enough to sustain 60 FPS, which might result in no noticeable loss of frame rate, however, that should still result in noticeably lower GPU utilization as the powerful 7900XT would be CPU bottlenecked.

While the quality of the experience on such a configuration seems possible, the video itself seems to be faked, which may indicate a lack of said Ryzen 9 7900X and Radeon RX 7900XT. Users of similar configurations have also reported other issues, while fade2black001 seemingly reports having no problems.

If the 2% is accurate, then my next suspicion is that the user is not actually playing the game, but rather is playing back a "recording" within the game engine. If the CPU isn't having to react to player input, but already knows the outcome, then it could potentially only require 2% of the CPU which would unlock the full potential of the GPU.

tl;dr, I wouldn't believe the video without independent verification.

[fade2black001]

İlk olarak Hibuki tarafından gönderildi:

İlk olarak fade2black001 tarafından gönderildi:

I can do you one better

https://youtu.be/U7p4-k447os?si=P3W4ZSERsu7Mbe0C

Specs

7900xt
7900x
32GB DDR5 6000MT/s

Wait, you have 32Gb RAM and it was being used at over 80% - the game is supposed to be playeable at 8 or 16Gb

I am no expert and do not know specifically how RAM utilization works but... correct me if I am wrong, I think it is fair to say that 8 or 16Gb of RAM can lead to major issues with gameplay. If so, this may be the reason for the instability of the game for many people.

I don't think the game is taking up that kind of RAM. That's should be the RAM usage for my whole entire system

[Hibuki]

İlk olarak fade2black001 tarafından gönderildi:

İlk olarak Hibuki tarafından gönderildi:

Wait, you have 32Gb RAM and it was being used at over 80% - the game is supposed to be playeable at 8 or 16Gb

I am no expert and do not know specifically how RAM utilization works but... correct me if I am wrong, I think it is fair to say that 8 or 16Gb of RAM can lead to major issues with gameplay. If so, this may be the reason for the instability of the game for many people.

I don't think the game is taking up that kind of RAM. That's should be the RAM usage for my whole entire system

Still, what do you have running in the background?

Windows 11 should take no more than 5-6Gb of RAM (My windows is currently using 5Gb on idle). So if the game is promoted to run on 8/16Gb RAM, your results still seem off. 85% of 32 = 27.2Gb RAM. If we deduct Windows processes that still means the game + whatever other processes you had in the background were using 21-22Gb of RAM. I don't know about you, but whenever I game, I close all unnecessary processes in order to ensure the best performance.

Additionally, as CJM suggested, CPU usage of 2% does seem unreasonably low. I have an Intel i5 12600KF and the lowest I've seen it in intensive games is 15-20%. 2% is just too low.

[fade2black001]

İlk olarak Hibuki tarafından gönderildi:

İlk olarak fade2black001 tarafından gönderildi:

I don't think the game is taking up that kind of RAM. That's should be the RAM usage for my whole entire system

Still, what do you have running in the background?

Windows 11 should take no more than 5-6Gb of RAM (My windows is currently using 5Gb on idle). So if the game is promoted to run on 8/16Gb RAM, your results still seem off. 85% of 32 = 27.2Gb RAM. If we deduct Windows processes that still means the game + whatever other processes you had in the background were using 21-22Gb of RAM. I don't know about you, but whenever I game, I close all unnecessary processes in order to ensure the best performance.

Additionally, as CJM suggested, CPU usage of 2% does seem unreasonably low. I have an Intel i5 12600KF and the lowest I've seen it in intensive games is 15-20%. 2% is just too low.

You're right, that is insanely low. For some reason The game does not like overlays or are not displayed at all. I tried used the one from AMD and MSI and they both instantly go away when the game is loaded. So the one shown here is one one built into DirectX/Windows and that's the only one that worked while playing the game. It could be an error. Also note I did that video an year ago.

As for what I had running in the background? I don't remember but probably a lot of crap. Like MS Edge with 60+ tabs along with other crap like a few windows of Explorer, prolly Steam as well along with some other crap.

I could do another video if you want? It doesn't bother me

To also note that my game version was likely 1.0 or slightly higher. I played the game when it came out

[Hibuki]

İlk olarak fade2black001 tarafından gönderildi:

İlk olarak Hibuki tarafından gönderildi:

Still, what do you have running in the background?

Windows 11 should take no more than 5-6Gb of RAM (My windows is currently using 5Gb on idle). So if the game is promoted to run on 8/16Gb RAM, your results still seem off. 85% of 32 = 27.2Gb RAM. If we deduct Windows processes that still means the game + whatever other processes you had in the background were using 21-22Gb of RAM. I don't know about you, but whenever I game, I close all unnecessary processes in order to ensure the best performance.

Additionally, as CJM suggested, CPU usage of 2% does seem unreasonably low. I have an Intel i5 12600KF and the lowest I've seen it in intensive games is 15-20%. 2% is just too low.

You're right, that is insanely low. For some reason The game does not like overlays or are not displayed at all. I tried used the one from AMD and MSI and they both instantly go away when the game is loaded. So the one shown here is one one built into DirectX/Windows and that's the only one that worked while playing the game. It could be an error. Also note I did that video an year ago.

As for what I had running in the background? I don't remember but probably a lot of crap. Like MS Edge with 60+ tabs along with other crap like a few windows of Explorer, prolly Steam as well along with some other crap.

I could do another video if you want? It doesn't bother me

To also note that my game version was likely 1.0 or slightly higher. I played the game when it came out

No need to spend time on another video - I, personally, will not be buying the game either way so I don't want to waste your time any further.

[CJM]

İlk olarak fade2black001 tarafından gönderildi:

İlk olarak Hibuki tarafından gönderildi:

Additionally, as CJM suggested, CPU usage of 2% does seem unreasonably low. I have an Intel i5 12600KF and the lowest I've seen it in intensive games is 15-20%. 2% is just too low.

You're right, that is insanely low. For some reason The game does not like overlays or are not displayed at all. I tried used the one from AMD and MSI and they both instantly go away when the game is loaded. So the one shown here is one one built into DirectX/Windows and that's the only one that worked while playing the game. It could be an error. Also note I did that video an year ago.

Windows+G for Windows Gamebar, got it. I never use it, so I didn't recognize it.

The AMD Adrenaline software seems to be fixed now. I've been using it since Patch 7 or so. I switched to it when they started using showing the full CPU utilization, and not that useless 2% stuff that the built-in tool shows. Before I was using Windows' Task Manager.

İlk olarak fade2black001 tarafından gönderildi:

I got my copy for free but damn, am I the only one who didn't have problems with it?

Pretty much.

A Ryzen 9 7900X with a 5.6GHz Boost clock is no common component, and the RX 7900 XT is just as rare. The Minimum Requirements (Quad Core, 8GB of RAM, RX 580 8GB VRAM) suggest the game can be enjoyed on lesser hardware.

Intel CPUs, which dominate the landscape like NVIDIA GPUs do, might have under-performed between the complicated E-Core/P-Core stuff, and the factory voltage issues that were causing CPU degradation and instability. XMP memory overclocking was especially perilous to stability under such conditions.

I think the RTX 30 series had driver issues back in 2023, and seemed to have various issues when VRAM was exceeded. Then the Recommended Specs were for 16GB of RAM but the game tends to need more than that, and the game reportedly crashes while waiting for Windows to increase the page file when it exceeds system RAM. Numerous reports of crashing on Jedha.

My Ryzen 7 and RX 6600 encountered a 20 FPS bug on Coruscant with the 1.0 release, but that could possibly have been a driver issue. I then encountered a weird 30 FPS stairwell, and whatever went wrong with a later cutscene to drop it a third time below 30 FPS on Coruscant. I got to Koboh, and still couldn't get a stable 30 FPS no matter what I tried. As of Patch 8, I figured out how to cap the frame rate in the INI file.

I played through the game over the course of a month, and the game started crashing every 5 minutes on Patch 5 when they reported to have fixed the 50% resolution scaling bug when FSR was disabled. Very likely the fixed scaling %, but not the associated crashing. Lots of complaints about "ghosting", and blaming it on the AMD FSR solution being inferior to NVIDIA's DLSS.

The game wasn't using the shader cache correctly, and ran the optimization routine on launch every single time you restarted.

Keyboard and Mouse had so many issues, the game pretty much mandates the use of an XBox X-Input controller. Still a bug or two in Patch 9.

Digital Foundry eventually reported that some of the jank was non-smooth animations lurching, which "felt" like poor frame rates. I'm not sure I buy it.

Then Steam integrations broke.

All of this, and the game made headlines for charging an extra $10 more for the experience as described.

On top of all of that, I had also lost my job so the hit to the pocket book for a bit of escapism to lower my anxiety, ended up doing the opposite. I couldn't afford a Ryzen 9 7900X, I wasn't sure I could even afford the game.

[fade2black001]

İlk olarak CJM tarafından gönderildi:

İlk olarak fade2black001 tarafından gönderildi:

You're right, that is insanely low. For some reason The game does not like overlays or are not displayed at all. I tried used the one from AMD and MSI and they both instantly go away when the game is loaded. So the one shown here is one one built into DirectX/Windows and that's the only one that worked while playing the game. It could be an error. Also note I did that video an year ago.

Windows+G for Windows Gamebar, got it. I never use it, so I didn't recognize it.

The AMD Adrenaline software seems to be fixed now. I've been using it since Patch 7 or so. I switched to it when they started using showing the full CPU utilization, and not that useless 2% stuff that the built-in tool shows. Before I was using Windows' Task Manager.

İlk olarak fade2black001 tarafından gönderildi:

I got my copy for free but damn, am I the only one who didn't have problems with it?

Pretty much.

A Ryzen 9 7900X with a 5.6GHz Boost clock is no common component, and the RX 7900 XT is just as rare. The Minimum Requirements (Quad Core, 8GB of RAM, RX 580 8GB VRAM) suggest the game can be enjoyed on lesser hardware.

Intel CPUs, which dominate the landscape like NVIDIA GPUs do, might have under-performed between the complicated E-Core/P-Core stuff, and the factory voltage issues that were causing CPU degradation and instability. XMP memory overclocking was especially perilous to stability under such conditions.

I think the RTX 30 series had driver issues back in 2023, and seemed to have various issues when VRAM was exceeded. Then the Recommended Specs were for 16GB of RAM but the game tends to need more than that, and the game reportedly crashes while waiting for Windows to increase the page file when it exceeds system RAM. Numerous reports of crashing on Jedha.

My Ryzen 7 and RX 6600 encountered a 20 FPS bug on Coruscant with the 1.0 release, but that could possibly have been a driver issue. I then encountered a weird 30 FPS stairwell, and whatever went wrong with a later cutscene to drop it a third time below 30 FPS on Coruscant. I got to Koboh, and still couldn't get a stable 30 FPS no matter what I tried. As of Patch 8, I figured out how to cap the frame rate in the INI file.

I played through the game over the course of a month, and the game started crashing every 5 minutes on Patch 5 when they reported to have fixed the 50% resolution scaling bug when FSR was disabled. Very likely the fixed scaling %, but not the associated crashing. Lots of complaints about "ghosting", and blaming it on the AMD FSR solution being inferior to NVIDIA's DLSS.

The game wasn't using the shader cache correctly, and ran the optimization routine on launch every single time you restarted.

Keyboard and Mouse had so many issues, the game pretty much mandates the use of an XBox X-Input controller. Still a bug or two in Patch 9.

Digital Foundry eventually reported that some of the jank was non-smooth animations lurching, which "felt" like poor frame rates. I'm not sure I buy it.

Then Steam integrations broke.

All of this, and the game made headlines for charging an extra $10 more for the experience as described.

On top of all of that, I had also lost my job so the hit to the pocket book for a bit of escapism to lower my anxiety, ended up doing the opposite. I couldn't afford a Ryzen 9 7900X, I wasn't sure I could even afford the game.

I understand all the problems that people are having but I never experienced them myself. I never had a crash in my playthrough. I have posted video of the game with overlay and as you can see from it it ran 99% fine IMO. I do not know what you thought about it but..... As for me It felt great and fine. I am usually the one who runs into unique problems of things that no one else seems to have. So with this game running fine for me (pratically flawless) is something else.

It sucks getting fired from a job. I have been fired from like all the Jobs I have had myself. I am currently unemployed and it sucks.

[CJM]

İlk olarak fade2black001 tarafından gönderildi:

I do not know what you thought about it but..... As for me It felt great and fine. I am usually the one who runs into unique problems of things that no one else seems to have. So with this game running fine for me (pratically flawless) is something else.

I took a look at the PlayStation 5, and spec'd out a 30 FPS 1080p system. I never could get the game tailored to my liking until just recently.

Faster CPU to compensate for poor optimization of ports, 32GB of RAM because memory is managed differently on PC, and an 8GB VRAM GPU because that seemed practical.

Other issues marred the experience, causing me to loathe the overall experience. I can't revert back to prior patch versions to get the 20/20 hindsight on what was what. The EA Desktop App not working with correctly with Steam Platform features still bugs me, so I haven't updated my review to positive. That and I'm using an INI file tweak to cap FPS, which is jank.