Game Not Responding to XBox Controller

[jeremyj621]

Up until today, everything was working just fine with my controller, but now the game won't respond to it at all. It keeps flickering between controller and keyboard inputs, but none of the controller inputs work.

[squarejean]

Success with Ps4 dual shock. Had to launch from EA launcher directly installed in Steam. Followed these instructions and worked instantly. Thank you for posting this. I had been turning around in circles trying to understand what changed.

Okay, I got it working with my PS4 controller and with steam overlay by adding the EA app to steam.

Here are the steps I took:
1. Enable controller support for the game in Steam. (duh..)
2. Add EADesktop.exe in steam as a non-steam game.
3. Make sure EA app isn't running. Check task manager, I had some EA processes running in the background.
4. Start controller.
5. Start EADesktop from Steam.
6. Start Jedi Survivor from the EA desktop app.

When doing this I can see in steam that jedi survivor is started, alongside the EA desktop app. This enables my controller and steam overlay.

[Citizen Cook]

Originally posted by rneshat:

i've tried everything, nothing works for me. Jedi fallen order works fine, survivor not.

It’s so weird that there isn’t a standard fix the helps everyone.

[CJM]

Originally posted by Citizen Cook:

Originally posted by rneshat:

i've tried everything, nothing works for me. Jedi fallen order works fine, survivor not.

It’s so weird that there isn’t a standard fix the helps everyone.

Not really. Steam provides a "mod" for controllers. An EA update broke the mod.

Steam's "mod" provides different "Quality of Life" features, and users utilized the mod in different ways. Steam Input, Steam Overlay, Steam Link.

[Minimatt]

Originally posted by squarejean:

Success with Ps4 dual shock. Had to launch from EA launcher directly installed in Steam. Followed these instructions and worked instantly. Thank you for posting this. I had been turning around in circles trying to understand what changed.

Okay, I got it working with my PS4 controller and with steam overlay by adding the EA app to steam.

Here are the steps I took:
1. Enable controller support for the game in Steam. (duh..)
2. Add EADesktop.exe in steam as a non-steam game.
3. Make sure EA app isn't running. Check task manager, I had some EA processes running in the background.
4. Start controller.
5. Start EADesktop from Steam.
6. Start Jedi Survivor from the EA desktop app.

When doing this I can see in steam that jedi survivor is started, alongside the EA desktop app. This enables my controller and steam overlay.

Do you get PS4 button prompts or Xbox prompts with this solution?

[Lt Col Hal Moore]

For some of us none of the above solutions seem to work :(

[king343477]

its not working for me too

[jbsan90]

For some reason, controllers are working when launched by the EA app but not from Steam, I tested my Steam controller and worked with EA, but when selecting Play in Steam, controller is recognized as keyboard...

[Citizen Cook]

I received this message from EA customer support:

Hey Everyone,

If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first.

Repair/Verify your game based on which client you are launching from
Steam - Verify in your library
EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Restart your device in Clean Boot mode, then just try running the client and game
If the issue continues let us know the following...

EA ID (PSN ID/Gamertag):
Which client do you play from?:
Are you getting an error message?
How long are you playing until this happens?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

[SteelDiver]

How do you even contact EA support?

[CJM]

Originally posted by Lt Col Hal Moore:

For some of us none of the above solutions seem to work :(

Post your controller, and what isn't working. We need more details to help you.

Originally posted by king343477:

its not working for me too

we need more details to help you

Originally posted by jbsan90:

For some reason, controllers are working when launched by the EA app but not from Steam, I tested my Steam controller and worked with EA, but when selecting Play in Steam, controller is recognized as keyboard...

I'll need to reinstall Survivor, and get my Steam Controller. The Steam Controller is typically recognized as a keyboard and trackpad I think. That may just be the situation currently.

Originally posted by Citizen Cook:

I received this message from EA customer support:

Hey Everyone,

If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first.

Repair/Verify your game based on which client you are launching from
Steam - Verify in your library
EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Restart your device in Clean Boot mode, then just try running the client and game
If the issue continues let us know the following...

EA ID (PSN ID/Gamertag):
Which client do you play from?:
Are you getting an error message?
How long are you playing until this happens?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

The most generic canned response ever. At least Valve's canned response actually was the solution for the OP of this thread.

[[EG] Kalivan]

For those using Nintendo Switch controllers who don't have the option of disabling Steam Input, our best bet is to flood the ea.com thread with the information they requested. They probably have a process that doesn't allow their support agents to file bug reports without it. The more we pile on, the more likely they are to pay attention.

https://answers.ea.com/t5/Bug-Reports/Steam-Input-and-Overlay-Not-working-in-Jedi-Survivor/m-p/13436760#M7714

[Lt Col Hal Moore]

Originally posted by CJM:

Originally posted by Lt Col Hal Moore:

For some of us none of the above solutions seem to work :(

Post your controller, and what isn't working. We need more details to help you.

Originally posted by king343477:

its not working for me too

we need more details to help you

Originally posted by jbsan90:

For some reason, controllers are working when launched by the EA app but not from Steam, I tested my Steam controller and worked with EA, but when selecting Play in Steam, controller is recognized as keyboard...

I'll need to reinstall Survivor, and get my Steam Controller. The Steam Controller is typically recognized as a keyboard and trackpad I think. That may just be the situation currently.

Originally posted by Citizen Cook:

I received this message from EA customer support:

Hey Everyone,

If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first.

Repair/Verify your game based on which client you are launching from
Steam - Verify in your library
EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Restart your device in Clean Boot mode, then just try running the client and game
If the issue continues let us know the following...

EA ID (PSN ID/Gamertag):
Which client do you play from?:
Are you getting an error message?
How long are you playing until this happens?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

The most generic canned response ever. At least Valve's canned response actually was the solution for the OP of this thread.

I am using MICROSOFT XBOX 360 WIRELESS GAMEPAD. It was working perfectly with the steam input enabled up until the latest update. Now it does not work with or without steam input enabled. Not sure if it was the game patch or an EA update, most likely the latter after reading everyone else's issues here. The directional stick works fine but buttons do not. It works fine in other games. Thanks :)

[CJM]

Originally posted by Lt Col Hal Moore:

Originally posted by CJM:

Post your controller, and what isn't working. We need more details to help you.

I am using MICROSOFT XBOX 360 WIRELESS GAMEPAD. It was working perfectly with the steam input enabled up until the latest update. Now it does not work with or without steam input enabled. Not sure if it was the game patch or an EA update, most likely the latter after reading everyone else's issues here. The directional stick works fine but buttons do not. It works fine in other games. Thanks :)

When you add EA as a non-Steam game, does the shift+tab bring up the Steam Overlay in Jedi: Survivor? This should confirm you've followed that solution correctly.

When launching the EA Desktop App from Steam, Steam Input should be enabled.

---

Do you have a charging cable for your 360 gamepad?

I think the buttons should work in corded mode. The official wireless 360 controller adapters may not be supported. Bluetooth X-Input gamepads for the XBox ONE and Series X/S are fully supported.

When using X-Input, Steam Input should be disabled.

[Scott08]

Originally posted by alu-:

Okay, I got it working with my PS4 controller and with steam overlay by adding the EA app to steam.

Here are the steps I took:
1. Enable controller support for the game in Steam. (duh..)
2. Add EADesktop.exe in steam as a non-steam game.
3. Make sure EA app isn't running. Check task manager, I had some EA processes running in the background.
4. Start controller.
5. Start EADesktop from Steam.
6. Start Jedi Survivor from the EA desktop app.

When doing this I can see in steam that jedi survivor is started, alongside the EA desktop app. This enables my controller and steam overlay.

This worked for my switch pro controller too. You definitely have to end background processes because it didn’t work without that. Another option that I assume would work is deleting EA app and downloading the version before the 1/16 update. I found previous versions on the uptodown website.

[Lt Col Hal Moore]

Originally posted by CJM:

Originally posted by Lt Col Hal Moore:

I am using MICROSOFT XBOX 360 WIRELESS GAMEPAD. It was working perfectly with the steam input enabled up until the latest update. Now it does not work with or without steam input enabled. Not sure if it was the game patch or an EA update, most likely the latter after reading everyone else's issues here. The directional stick works fine but buttons do not. It works fine in other games. Thanks :)

When you add EA as a non-Steam game, does the shift+tab bring up the Steam Overlay in Jedi: Survivor? This should confirm you've followed that solution correctly.

When launching the EA Desktop App from Steam, Steam Input should be enabled.

---

Do you have a charging cable for your 360 gamepad?

I think the buttons should work in corded mode. The official wireless 360 controller adapters may not be supported. Bluetooth X-Input gamepads for the XBox ONE and Series X/S are fully supported.

When using X-Input, Steam Input should be disabled.

Will check and post back, thx!