[SOLVED]-Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

[thatboss175]

Jedi Survivor Crashes for me right after the Survivor logo. I know that many other people have this problem. I have had the game for less than a week so I don't know how the previous patches were. I have a Gigabyte motherboard, 16 GB ram, AMD GPU (Which is probably the problem) and a lot of frustration with EA. I have tried just about everything I can find to fix this, including repairing the game, updating/downgrading my GPU, run as admin, disable full screen optimization, changing the screen resolution, tried disabling XMP but my BIOS did not allow me to do so, and much more. This game was a gift so I cannot (and do not have any intention to) return it. I have scoured the Steam community, youtube, and google and so far (as expected) google and youtube just tell me to verify the files and update my GPU. While those are good things to try, the people who actually play the game always have better answers and this has been no different from what I have seen. The title of this post is the exact error that I get from Unreal engine after the game crashes. I would appreciate any help I can get with this problem.




EDIT 7/8/23

It saddens me that I have found such a horrible solution. This seems to be an AMD graphics card problem and you have to have a newer AMD graphics card that can support a specific recent update to play this game. I have finally gotten my RTX 3060 and I have been able to play all day without any problems. The game is now working fantastically. I wish that this was not the solution, but I'm glad that I didn't spend all that money for nothing.

[jeffdallatorre]

I have the same exact problem and i have a rtx 4090. So i dont think your gpu is the problem.

[thatboss175]

Exactly. I forgot to mention this but I have been seeing posts from people with much better setups than I do, that started on launch date. The fixes seem to vary but none work for me. I just wish that EA had made sure that the game was working first.

[gorba]

it's likely related to ray tracing. Turn it off, if you have it enabled.

[thatboss175]

How do I turn off ray tracing if I can't get to the menu? I'm genuinely asking if there is a way to do so because I have no idea.

EDIT: Ok I see "IsRayTracingEnabled" in the game user settings. I see it as "bIsRayTracingEnabled". Does this mean that it is or isn't enabled?

[Darkdiver]

Same with me, I got AMD Ryzen 9 3900X and Radeon RX 6900XT.

I haven't gotten into the menu even yet, always crash at during loading screen, and I have tried so many different fixes and loaded so many times, that I got over 2 hours of "game time" now.

[Darkdiver]

Originally posted by thatboss175:

How do I turn off ray tracing if I can't get to the menu? I'm genuinely asking if there is a way to do so because I have no idea.

EDIT: Ok I see "IsRayTracingEnabled" in the game user settings. I see it as "bIsRayTracingEnabled". Does this mean that it is or isn't enabled?

You got in to the menu? How?

[thatboss175]

The game user settings are found in "C:\Users\Your User name here\Saved Games\Respawn\JediSurvivor. I used notepad to see the actual settings. At one point the game gave me 2 extra hours of game time. I don't know why.

[AmaiAmai]

Preface: if you can refund the game and it's still in the return window, don't waste your time attempting to debug it -- makes zero sense and you don't know if Steam will deny refunds later! Refund option is always smarter!

---s --

Usually the cause is: null pointer exception, another process claimed a resource the faulting process used (GPU itself or memory space in RAM), or permissions issues [security settings].

Since the game actually starts (?) I doubt it's a permissions issue. More than likely it is either you are running out of RAM or something else is claiming the process' resources. Overlays like Radeon ReLive actually inherit the processes' resource when they are enabled. Ensure your driver is at least updated to a recent version that supports this game. If you use the AMZ drivers can't help you there bruh.

Try in this order, 1 by 1:

0. First ensure you actually have enough "RAM" for the game to run. With raytracing on, 16GB is not enough at a resolution past 1080p. You can adjust your pagefile.

Typically these buggy games require around 32GB "effective" RAM -- meaning you can adjust your pagefile size to pretend you have enough. It will cause a performance hit but it can stop crashing.

Adjust pagefile: https://www.thewindowsclub.com/increase-page-file-size-virtual-memory-windows

You should set the pagefile from auto to 16384 or greater to ensure the game won't run out of memory. If that works you have too little RAM.

1. Closing all other games except what is essential, especially close Chrome and Chrome-based applications that use hardware acceleration like DISCORD, EDGE, etc.

2. Disabling all overlays like STEAM OVERLAY -- hardware acceleration can also be disabled in Steam

3. Turn off recording software and hardware monitoring software -- some of these claim exclusive use of the GPU and that can cause issues. See above*

3. Playing the game on the minimum resolution because 16GB of RAM is the minimum requirement, your GPU being able to handle the game on ultra means nothing if the RAM runs out. If you have a 4K screen or whatever, set it down to 1080p -> start game -> adjust settings.

4. Remember this game requires Windows 10 RETAIL versions or higher. Not Windows 10 LTSC, Insider builds, Enterprise builds, etc. because those versions may not receive all the patches that the retail versions do.

[The Father]

There is a pinned thread on EA forums about this error, check it out under the game board --> technical issues

[thatboss175]

I have seen that post but I will go through it again. In response to AmaiAmai, I will be out of town next week but then I will get more RAM, and give a response.

[Darkdiver]

I fixed it now. I did 3 things, but I can't be sure if some other things I have already done before also could have contributed to the crashes.

I re-downloaded and re-installed AMD adrenaline, and even though I have updated my drivers several times, it seems that may have fixed it somehow.

And I uninstalled Opera GX, and installed just basic Opera, because GX is a bit buggy, and I was thinking maybe there is something that interferes.

I also shut down Kaspersky virus protection.

For a while I have had a feeling that the crashes was caused by some software interference, some bug of some sort, I still don't know, but this is what fixed it today.

[thatboss175]

I'm very happy for you. While I don't really want to have to uninstall GX, I will do it if it means I can play survivor.

Edit: I have uninstalled Opera GX which unfortunately did nothing. I also installed the pro AMD driver just to see if it would work, but that also did nothing. Just finished uninstalling and reinstalling the game which did a grand total of nothing as well. I'm just upset because of the hype that I had for this game and it is being ruined by this problem. I'll update this post if I find a solution.

[thatboss175]

I'm not sure if this is the problem, but my AMD driver is stuck on version 27.something. Even when downloading the PRO version for v21.something, and the Adrendaline v22.something, it stays on v27. Is there a fix for this?

[Darkdiver]

Originally posted by thatboss175:

I'm not sure if this is the problem, but my AMD driver is stuck on version 27.something. Even when downloading the PRO version for v21.something, and the Adrendaline v22.something, it stays on v27. Is there a fix for this?

I wish there was something I could write here that could help, but I don't think you need to do anything but download the newest version of Adrenalin, install it and get new drivers through that.

If you're still having trouble outside of that, I seriously recommend looking through whatever software etc that are running in the background.

Are you using some autohotkey or controller software? Virus protection? Do you have enough RAM? A few weeks ago I went through a checklist of stuff that could be fixes for the game crashing, not sure if any of it was needed, but if yuu haven't already, you should go through one of those lists yourself, they're easy to google.

[thatboss175]

I do have Razer, and some programs that change buttons like hotkeys, but none are enabled at this moment. I tried disabling my antivirus which did not help. I will be getting more RAM in a few weeks so I will see if that is the issue.

Edit: I forgot, I tried changing my effective RAM to 18000 MB, which didn't work. Just changed it to 34000 MB. I think that shouldn't ruin my computer, but that's why I am posting this.