Low Level Fatal Error (Crashing) Help

[Jazzer]

Since the new patch this game has constantly been crashing, jedi Archeis before speaking to CERE, I have even rolled back drivers.

Error show:

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG


Has anyone got any ideas?

[ChiefRedEagle]

Turning ray-tracing off fixed it for me. Everything on my computer is high-end except my monitor

[yannick_gillet]

Crash du jeu au démarrage, à l'optimisation des fichiers. Impossible d'aller plus loin.

J'ai réduis les performances de mon MSI qui était sur "overclocking" ou "Turbo" au mode "Sport" et le jeu se lance parfaitement.

Ce n'est pas la première fois que des jeux crash en mode "overclocking".

[mateusz.malysa]

7800X3D, zotac trinity RTX 4070 Ti super

In my case game was crashing ocasionally but when it came to fight with dark character (dont want to spoiler much ;) ) it was crashing all the time.

So I've tried:
adding registry
reinstalling driver - clean instal
changing priority in task manager - high / real time
reinstalling directx and VC
run "cleanup" and "touchup"
disabling avast completelly
turning off afterburner
clearing EA App cache
repairing game installation
disabling in-game options - RT, frame generating
I even disable vibration in xbox controller because I've noticed that controller was stuck vibrating hevilly when game hang ;)

What worked for me was lowering the Temp Limit ('C) from 84 (default) to 75 for GPU in Afterburner.
I've enabled RT back and frame generator too - everything works fine.
Made my fight few more times (constantly dying) but no crashes.
I've won finally and play few more hours - everything is ok

[l1ma]

november 24 and still happening... so many fix tries than it works for an hour or two than back to crashing every 10-20 mins than back to searching for another fix....annoying af bcs i really like the game

[ToxicDutch]

Автор сообщения: l1ma

november 24 and still happening... so many fix tries than it works for an hour or two than back to crashing every 10-20 mins than back to searching for another fix....annoying af bcs i really like the game

What is your CPU?

[Elriee]

What worked for me was to play windowed at 1080p. I normally play at 1440p, but apparently the game doesn't work with that resolution for me. I also have high end specs like you all that shouldn't have an issue with this game.

[hunterbbg]

Автор сообщения: Kronima

Автор сообщения: ChudyVontana

! POSSIBLE SOLUTION !

similar to you guys, I was having the fatal error crashing every 5 minutes after the patch. I tried everything from reinstalling drivers, the game, adjust and graphic settings, and so on. I started looking around in the data folder for the game and after completing these tasks, I was able to run the game and so far it has not crashed yet. I don’t know if this is only temporary, but I know it definitely started working afterwards. Only time will tell.

these are the steps I took-

1.Open the Steam app

2. Go to your game library

3. find Star Wars game and right click on it to bring up the pop-up menu

4. go to manage>browse local files

5. file explorer should pop up with the Jedi Survivor folder

6. Go in ‘_Installer’ folder

7. You should see the applications ‘Cleanup.exe’ & ‘Touchup.exe’

8. Run both of the applications as administrator (side note- I did not visually see anything happen when running these applications, it runs quickly / in the background )

i then launched the game on steam and boom back to business. Most of the graphic settings are on high and haven’t crashed yet going on 45 minutes . Hope this helps you guys, let me know how it goes !

Worked for me, been playing for an hour plus and before couldn't even get out of the temple on Jedha without crashing every 5 minutes. Thank you!

Out of the blue since yesterday my game crashed in the main menu. Intro was all finde but 2 sec in main menu crash. I dit the cleanup/touchup.exe and i´m in the main menu without crashing. After 20 min playing without crash it worked fine for me.

Thx Chuty

[SoulKnight]

Got the same problem as well but nothing worked for me, neither that touchup stuff nor any of the "classic" solutions. I cant think of anything else anymore.. And its only this game, everything else works just fine for me

Running on 7900xtx, 7800x3d, 32gb ram and everything up to date of course .-.

[ya.grimka]

такая же ошибка, Джедай вылетал раз в 5 минут. всё перепробывал. 2 дня переставлял всё, реестр ковырял))) драйвер мучал))) ничего не помогало. шел к Лесному узлу и из за вылетов не мог дойти до след точки сохранения.
короче на одном форуме был коммент что нужно отрубить разгон, весь! включая XMP. Мне слава богу такое делать не понадобилось)
Вспомнил что в MSI Afterburner стаял небольшой разгон на видеокарту. Ставил для тестов, сто лет назад и забыл про него. Причём другие игры работают без вылетов.
Снял разгон и больше не одного вылета в Джедае не наблюдаю.
Может кому то поможет.

[Baffer]

I dealt with two different crashes and "fixed" it like this:

- Crash 1: LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:534 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

"Fix": I had two monitors connected to my PC (through a dock). I remove the second one and keep just the big one. It actually fix another crash DXGI_ERROR_DEVICE_HUNG.


- Crash 2: LowLevelFatalError [File:Unknown] [Line: 1378] GameThread timed out waiting for RenderThread after 120.00 secs

"Fix":
- I set the Windows system resolution in the recommended value.
- In the game setting, I changed from "windowed fullscreen" to "fullscreen" and then I changed the resolution to the same value I've set in Windows.

In my case that worked.

[PaperMoney]

TRY THIS MOD
https://www.nexusmods.com/starwarsjedisurvivor/mods/236

[The Blind Gunner]

i tried all the fixes other people mentioned none of them worked, game was running fine until the scene in jedha (where you face vader), i managed to get out of jedha just by turning off ray tracing dropping res to 1280x768 and dropping everything to low, it DOES seem to be a specific issue with Jedha, i noticed someone else mention the issue only happens on this planet and i played through about 60% of the game at this point and can confirm only had major crashes frequently here too. (and then the error and inability to even load the game).

[FlushedKeyboard]

Автор сообщения: ChudyVontana

Автор сообщения: Jazzer

Since the new patch this game has constantly been crashing, jedi Archeis before speaking to CERE, I have even rolled back drivers.

Error show:

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG


Has anyone got any ideas?

! POSSIBLE SOLUTION !

similar to you guys, I was having the fatal error crashing every 5 minutes after the patch. I tried everything from reinstalling drivers, the game, adjust and graphic settings, and so on. I started looking around in the data folder for the game and after completing these tasks, I was able to run the game and so far it has not crashed yet. I don’t know if this is only temporary, but I know it definitely started working afterwards. Only time will tell.

these are the steps I took-

1.Open the Steam app

2. Go to your game library

3. find Star Wars game and right click on it to bring up the pop-up menu

4. go to manage>browse local files

5. file explorer should pop up with the Jedi Survivor folder

6. Go in ‘_Installer’ folder

7. You should see the applications ‘Cleanup.exe’ & ‘Touchup.exe’

8. Run both of the applications as administrator (side note- I did not visually see anything happen when running these applications, it runs quickly / in the background )

i then launched the game on steam and boom back to business. Most of the graphic settings are on high and haven’t crashed yet going on 45 minutes . Hope this helps you guys, let me know how it goes !

This has fixed my issue. Thank you sooooo much!

[ZZCOOL]

same issue for me on gamepass i tried cleanup and toucup I tried ddu several times, I even tried that mod people keep recommending for this, the mod did seem to get a different error though but same type I am on gamepass

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:534 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1259 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG apex

[Rob_Crusher]

Welp, there's $65 down the drain.

Same problem.
Completed Driver update. RTX 2070
Cleanup.exe
Touchup.exe
Lowered Graphics to Medium from epic.

Restarted game.
Worked find on Koboh.
Got to Jedha.
Game rashes about the time we get to Ceres speeder.
The error is a standard low level fatal error.