Low Level Fatal Error (Crashing) Help

[Jazzer]

Since the new patch this game has constantly been crashing, jedi Archeis before speaking to CERE, I have even rolled back drivers.

Error show:

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG


Has anyone got any ideas?

[EB64]

A quick Google search and it sounds like a UE4 bug.
I'll check and see if there are any fixes for a few min.

[Jazzer]

I've tried a few things on EA site: https://answers.ea.com/t5/Bug-Reports/Bring-Contact-Codes-to-Cere-objective-doesn-t-update/td-p/12525270

None of them work

Originally posted by EB64:

A quick Google search and it sounds like a UE4 bug.
I'll check and see if there are any fixes for a few min.

[EB64]

First thing I'm seeing is disable Ray Tracing.

[Jazzer]

Originally posted by EB64:

First thing I'm seeing is disable Ray Tracing.

Already Disabled

[EB64]

Of course I'm also seeing the standard suggestions as well:
Update graphics drivers
Reinstall DiretX
Validate your game's files
Disable overclocking

EDIT:
I'm guessing you've tried most of these, but I'll post this link anyways:
https://www.partitionwizard.com/clone-disk/dxgi-error-device-removed.html

[Jazzer]

Done All that.

I have no got past this part after 10+ Times of trying.

I dropped my Settings down to Low at 1080p.... No Idea how this fixed it but I was playing on 4K maxxed out with Ray tracing disabled....

Lets hope it holds.

Thanks for you time guys

[EB64]

2 year old page, but maybe worth a look?
https://www.nvidia.com/en-us/geforce/forums/geforce-experience/14/150018/dxgi-error-device-removed/

Hope you can find something that works.
Their next patch may help, but it's a coin-toss whether it'll help ya. Sorry.

[BitOfAlice]

Same here, I was playing the game just fine until the latest patch, and now it crashes within 5 minutes of launch *every time*, sometimes as soon as I take a few steps, sometimes I can explore for a few minutes. But it always randomly crashes, regardless of which setting I change.

[Blasta]

I'm still struggling with this error, anyone found a fix ?

[Roger Smith]

yeah you aint going to get anywhare until ea fixes it. that is the main issue most players are having on pc. I myself am having it too

[Jazzer]

Originally posted by Blasta:

I'm still struggling with this error, anyone found a fix ?

Stupidly dropped it down to 1080p.

Ray tracing was already OFF.
No idea what the cause was tho

[Sean8102]

Do you guys have any hardware in common? GPU, CPU? Vendor and/or generation etc.

I have ~35 hours play time (EA Play Pro) and 1 crash (and it was the standard UE4 crash dialog).

i7 8700K @ 4.5 GHz
RTX 3080
Win 11 Pro
latest Nvidia drivers
32 GB DDR4 3200 MHz
game installed on 1TB WD Black SN750

[Zaphod]

From what I've gathered during a LOT of research on this, people playing in 4k have much worse crashing problems than others. I play (or tried to) in 4k with a 4090 and 13900k, and either my save got corrupted from a crash while saving, or maybe just Jeddha is the worst offender. I could barely play for more than a few minutes (or sometimes seconds) without it crashing there. Playing on Jeddha is a nightmare, buthe other planets seem to work ok for whatever reason.

I have tried every fix I could find anywhere on the internet, including everything mentioned in this thread. Even tried it on three different drivers (going through the DDU process for each driver change).

I really hope EA fixes this crap soon. I LOVED the first game and can tell that this one is an improvement, but jesus the constant crashing is ♥♥♥♥♥♥♥ awful.

[Post edited for clarity]

Another edit for clarity: I played through roughly half the game and figured that my first save might have been corrupted so started completely over from scratch (after doing everything I could to ensure that the game would run better the second time if possible) too but ended up having exactly the same problems in exactly the same places.

[ChudyVontana]

Originally posted by Jazzer:

Since the new patch this game has constantly been crashing, jedi Archeis before speaking to CERE, I have even rolled back drivers.

Error show:

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG


Has anyone got any ideas?

! POSSIBLE SOLUTION !

similar to you guys, I was having the fatal error crashing every 5 minutes after the patch. I tried everything from reinstalling drivers, the game, adjust and graphic settings, and so on. I started looking around in the data folder for the game and after completing these tasks, I was able to run the game and so far it has not crashed yet. I don’t know if this is only temporary, but I know it definitely started working afterwards. Only time will tell.

these are the steps I took-

1.Open the Steam app

2. Go to your game library

3. find Star Wars game and right click on it to bring up the pop-up menu

4. go to manage>browse local files

5. file explorer should pop up with the Jedi Survivor folder

6. Go in ‘_Installer’ folder

7. You should see the applications ‘Cleanup.exe’ & ‘Touchup.exe’

8. Run both of the applications as administrator (side note- I did not visually see anything happen when running these applications, it runs quickly / in the background )

i then launched the game on steam and boom back to business. Most of the graphic settings are on high and haven’t crashed yet going on 45 minutes . Hope this helps you guys, let me know how it goes !

[purecain]

Maybe the game cache of textures has a problem, or some sort of memory leak. Using the clean up and touch up might restart this process. Im still waiting for the game to download but will be using a 3090... 4k highest settings... Will post back with results... Cheers!