Game not Fully Loading

[nh0328]

Any tip for getting the game to fully load?

[Ludoor]

When the game stuck while loading, it is usually because of a corrupted file in the game itself, or more probably in the saved data files (the files that store your game progress).
The first thing is to uninstall the game, check that no files are in the Steam game directory and reinstall the game.
If that does not work, the corrupted file is probably in the saved datas.
You can have a look at this page for hints about how to check that saved datas:
https://steamcommunity.com/app/1448780/discussions/0/3051737278927352822/

Data files are usually stored in such directory:
C:\Users\*your user name*\AppData\Roaming\Jewel Match Twilight3 Collector's Edition

You have 3 possibilities:
1 - (quit the game) - >delete the whole JMT roaming directory and the next time you run the game, it will start from scratch. That's the 'easy' path.
2 - make an archive, or copy all the directory and subdirectories onto another disk. Delete the original files from C\users\etc.... If the game run, it means that there is indeed a wrong file somewhere in that thousand of files ;/. Copy back into the roaming directory the files that you previously stored. Check for a subdirectory named "player0_lvl_xx" where xx is the latest level that you reached. You shall find a file "config.bin" in that directory. Copy it over the file that is in the main directory as there are good chances that this is the corrupted file (althought not always the case).
With luck, running the game would work and you may be able to continue the game somehow where you stopped.
3 - If 2) failed, and if you really, really want to keep your game progress, I can explain you how to recover your game datas from one of the subdirectories (the game progress is stored at each level), but it is a bit tedious.

[nh0328]

It doesn't get past the 'suracate software' logo. The file it creates in the roaming folder is called 'Jewel Match Twilight3 Edition Collector', not sure if that relevant.

[nh0328]

Also tried copying it to a flash drive and it still doesn't get past the 'suracate software' logo.

[Ludoor]

This is not a 'file' but a directory (the icon is a small folder). It shall include many sub-directories player0, player0_lvl_1, player0_lvl_2 etc... You can see them if you double click on it.
Copying that directory will not solve anything, it is just a backup if you want to try option 2) or 3).
Delete the directory "Jewel Match Twilight3 Edition Collector" and then run the game. If the game was running before, it shall work, but of course, deleting it will reset all your game progress (but not your Steam achievments).

[nh0328]

The issue is I just bought the game two days ago and can't play it at all, it stops at the logo and never really opens. Why I have a problem with this game is weird, I have some of the other Jewel solitaire games and haven't had any issues with those.

[nh0328]

Does this game run in Windows 10? If I test the compatibility it only shows windows 8 and it will open, but then it freezes my laptop

[nh0328]

I got it to run by 'running as administrator'.

[Ludoor]

Ok, thanks for the feedback, it is interresting to know.

[HAKIMODO]

I also have this problem - game is closed after displaying logo. When I trying to run as administrator game have black screen and I can do nothing. It's impossible to play on this game.

[Ludoor]

Do you have a 4K screen with high refresh rate (>60 hz) ?

[HAKIMODO]

4K. My monitor doesn't support more than 60 fps.
I also tried:
- 1920x1080 but same situation. When game exit, she changed my resolution to 4K.
- I have dual-desktop (2 monitors), disabled second monitor (I also set FullHD on main) but doesn't help.

[Ludoor]

Can you please check if there are files in your 'roaming' directory (see post above) ? If for a reason or another Windows Defender block writting files in that directory, the game will crash after the logo/loading screen.

[HAKIMODO]

I tried this already. And run game as Admin after that. Without success.
https://steamcommunity.com/sharedfiles/filedetails/?id=2887923085

Your game create files in strange system locations:
https://steamcommunity.com/sharedfiles/filedetails/?id=2887923102

Added you on Steam.

[Ludoor]

That does not seem to be how it is is supposed to work...

[Ludoor]

The second screenshot do not show any files related to the game, how do you know that theses are JMT3 files ? The first screenshot shows nothing wrong, files seems at the good place so I can not blame Windows Defender ;/