Scammed by Green Man Gaming

[StrangerDanger [EN]]

Steam is refunding streamers and players left right and centre for this game. Yet Green Man Gaming is revoking the UK legislation and just general good will by refusing all refunds for this game. Be careful and only use Steam. Anyone been able to get a refund from GMG?

[Baraz]

Originally posted by Dan2312:

Hand GMG a 1 star review on trust pilot, because of their non refund policy, they just might change their tune if enough people do it.

Then you would do that for others stores also, like Humble Bundle.
(I respect Humble Bundle and understand they cannot refund me once I see the key.)

Fact is, as soon as you see the Steam key, they cannot refund you. They would need a pretty deep partnership with Steam to be able to have Steam confirm each key was not used.

[Krankbert]

Originally posted by M4st0d0n:

Starfield is not optimized for PC as per Todd Howard's own word, people need to upgrade their PC to run it. The guy basically admitted Steam recommendations are a joke. That's enough to ask a refund.

Sure. Maybe they’ll take your word for it. Maybe they’ll check, find out that he said the exact opposite, and ban you for trying to scam them. Only one way to find out.

[-=Cloud Windfoot Omega=-]

they really should come up with a way to do refunds IMO. Maybe certain partners can be given the ability to revoke keys for refund purposes, to which steam will give them a replacement key to sell?

[PocketYoda]

Originally posted by StrangerDanger EN:

Steam is refunding streamers and players left right and centre for this game. Yet Green Man Gaming is revoking the UK legislation and just general good will by refusing all refunds for this game. Be careful and only use Steam. Anyone been able to get a refund from GMG?

They can't refund you because they can't take back the keys you used.. How would they keep in business if you got to refund and kept the game..

I used GMG myself and regret not using steam for a refund but i understand why GMG wont issue refunds..

In the future if you plan on buying a game think hard on key sellers as there is no refund option after you used the key..

[StrangerDanger [EN]]

Originally posted by Dan2312:

Hand GMG a 1 star review on trust pilot, because of their non refund policy, they just might change their tune if enough people do it.

I will be spending some time warning other people to use another vendor. Based in the evidence they can claim the money back from their key source for a product that is not fit for purpose (like some other vendors.) Green Man Gaming is just a nasty company and people should be informed.

[PocketYoda]

Originally posted by StrangerDanger EN:

Originally posted by Dan2312:

Hand GMG a 1 star review on trust pilot, because of their non refund policy, they just might change their tune if enough people do it.

I will be spending some time warning other people to use another vendor. Based in the evidence they can claim the money back from their key source for a product that is not fit for purpose (like some other vendors.) Green Man Gaming is just a nasty company and people should be informed.

Its pretty much all key sellers they issue a key they've already bought so how would they get it back if you use it.. Steam runs the platform so they can actually revoke keys..

Best to buy well known older games through key sellers if you worry about refunds.

[Malus Lupus]

Originally posted by M4st0d0n:

Contact you bank directly and explain the game is defective and falsely advertised.

If GMG is anything like other game stores online and off, online services, and some pay to play games, if you do a chargeback you are immediately banned from the store/service/game permanently. The ones that do that make that clear in the user agreement. It's also your own fault for not reading what you agree to.

[StrangerDanger [EN]]

Originally posted by DJ Who:

Originally posted by M4st0d0n:

Contact you bank directly and explain the game is defective and falsely advertised.

If GMG is anything like other game stores online and off, online services, and some pay to play games, if you do a chargeback you are immediately banned from the store/service/game permanently. The ones that do that make that clear in the user agreement. It's also your own fault for not reading what you agree to.

So what. In any case it's not exactly easy to "ban" people. You can't even ban people on discord these days, they just launch a VPN.

[76561198292722533]

Originally posted by StrangerDanger EN:

Steam is refunding streamers and players left right and centre for this game. Yet Green Man Gaming is revoking the UK legislation and just general good will by refusing all refunds for this game. Be careful and only use Steam. Anyone been able to get a refund from GMG?

Are you sure it's out of BG laws?

For EU, there's default rights for digital, but a clear mention of restriction of those rights during the buy is fully legal and then applied.

GMG is fully legal for EU, for GB I don't know.

In fact it's same for Steam, there would be no 2H limit only the 14 days limit if Steam wouldn't make it clear at buy.

I'm sure key official sellers would love apply the 2H logic but they have no control ability so can hardly make dev agree on such rule (it's dev that provide them keys to sell, not Steam taking no profit on keys sold out of Steam shop).

[-OrLoK- Слава Україн]

Originally posted by StrangerDanger EN:

Originally posted by DJ Who:

If GMG is anything like other game stores online and off, online services, and some pay to play games, if you do a chargeback you are immediately banned from the store/service/game permanently. The ones that do that make that clear in the user agreement. It's also your own fault for not reading what you agree to.

So what. In any case it's not exactly easy to "ban" people. You can't even ban people on discord these days, they just launch a VPN.

it won't be the account it'll be the associated bank accounts to that user, so whilst you might be able to use the service you'll likely need a different bank account to draw from.

not an impossible scenario to "beat" but awkward enough for most people.

[juskom95]

Originally posted by -=Cloud Windfoot Omega=-:

they really should come up with a way to do refunds IMO. Maybe certain partners can be given the ability to revoke keys for refund purposes, to which steam will give them a replacement key to sell?

They can do a refund, if they are a legitimate vendor (Humble Bundle can and is) but refunding a product that you dislike, but played, is not the same thing.

[MJS WARLORD]

steam refund has a tab you can tick for not what i thought it was

[JokiseOlli]

Thats what u get for ordering from a 3rd party website

[StrangerDanger [EN]]

They are a scam website that use their own rules to exploit others. That is that.

[L3wt]

Originally posted by StrangerDanger EN:

I will be spending some time warning other people to use another vendor.

Reality: You will spend another 2 or 3 days crying about it to your parents while GMG happily continues doing great successful business.