BUG: New Atlantis ground is gone

[Boti]

Not sure this is a good place to report bugs, but here it goes anyway.

I was minding my own business in New Atlantis doing some interviews in SSNN, after I was done I was heading back to the spaceport and the next thing I know is the ground is gone.

It's even weirder that if I load a previous save then it's all fine, but I cant seem to fix this no matter what I try.

Tried fast traveling, restarting, deleting cache, dx11.

Image [imgur.com]

Pc:
13700k
4080 RTX
64GB DDR5 RAM
2TB WD SN850X SSD

[Mr Krabz]

Pretty serious issue I hope they address soon. Some reports are more than a week old. Currently can’t access the NA mission board

[Pacino]

Now I have a new one where every time I switch weapons I get a moment of severe microstutter. It's just part of the game now, it hasn't gone away. I swear this game was put together with parcel tape.

[HoneyBadger]

Originally posted by potatos:

Originally posted by Kirito:

40 hours in, and this bug just occuried, honestly it's the first real bug i've noticed

Same for me. I just got 40 hours in and a small part of the spaceport floor is gone for me.

i've got exactly that too. stole all the ship tech's money from his chest. that'll teach them

[Bruce Banter]

Originally posted by heinz990:

This is an issue with the game itself as I play on Xbox and I am also missing a lot of the new Atlantis spaceport floor and kiosk.

same for me, spoiler, the down ramp from the landing pad, the UC security kiosk and most of the UC building directly behind. (there is a NPC in there I need to continue the main questline but they have also vanished). looks like i'm losing 10hrs of gameplay.

[Looming Dementia]

Originally posted by heinz990:

This is an issue with the game itself as I play on Xbox and I am also missing a lot of the new Atlantis spaceport floor and kiosk.

I'm only missing a SMALL strip of the walkway, just down the ramp from the ship landing pad. It runs the entire width of the walkway, but it's only maybe a 6 foot long gap in the walkway. You can jump through to the terrain under New Atlantis.

I attached it to your comment specifically, because I also had the selling kiosk next to the ship services guy disappear. I haven't seen others mention that.

I'm on PC, with all specs WAY beyond recommended specs. I have an RTX 4080, and all of the other components were only released this year. I love the presumptuous guy who assumed that anyone who has this bug is using a HDD.

The game isn't even playable on a HDD. I've seen videos of people who installed it on a HDD, knowing that it would break like hell and wanting to record a video of it to show others. It's freaking horrible. Unplayable.

[AoD_lexandro]

Originally posted by Looming Dementia:

Originally posted by heinz990:

This is an issue with the game itself as I play on Xbox and I am also missing a lot of the new Atlantis spaceport floor and kiosk.

I'm only missing a SMALL strip of the walkway, just down the ramp from the ship landing pad. It runs the entire width of the walkway, but it's only maybe a 6 foot long gap in the walkway. You can jump through to the terrain under New Atlantis.

.

Exactly what I have. Double check the walls just next to the missing strip of floor. Is there two open wall panels leading to the terrain? If so, its a universal issue then.

[Looming Dementia]

Originally posted by Bruce Banter:

Originally posted by heinz990:

This is an issue with the game itself as I play on Xbox and I am also missing a lot of the new Atlantis spaceport floor and kiosk.

same for me, spoiler, the down ramp from the landing pad, the UC security kiosk and most of the UC building directly behind. (there is a NPC in there I need to continue the main questline but they have also vanished). looks like i'm losing 10hrs of gameplay.

That sounds almost exactly like what I'm seeing. I haven't checked the building behind the landing pad. I'll have to check that the next time I open the game. At least I've long since completed that quest, so that isn't as game breaking for me.

But yeah it's a thin horizontal strip of the walkway missing and the selling kiosk next to the ship services guy.

[Gucky]

Originally posted by Looming Dementia:

Originally posted by heinz990:

This is an issue with the game itself as I play on Xbox and I am also missing a lot of the new Atlantis spaceport floor and kiosk.

I'm only missing a SMALL strip of the walkway, just down the ramp from the ship landing pad. It runs the entire width of the walkway, but it's only maybe a 6 foot long gap in the walkway. You can jump through to the terrain under New Atlantis.

The problem started, when I sold a ship on the key, switched to the Frontier and got into the ship. I was teleported with the ship to the broken New Atlantis.
A small part of the way to the city from the ship is gone, I can jump over that. The ship Kiosk is gone and many other assets like trees and the GalBank ATMs are gone.
Also many NPCs are not there. All other parts of the City and the stores are not affected.

The first time I had the bug I went to the Eye and New Atlantis literally teleported with me into space... I am now MANY hours past the save when it occured and I won't go back.

Btw my PC uses a 4090, which is underutilized by the game (150-200W with 100% load instead of >300W) and a 5800X3D with a fast NVME SSD.

[Lifter]

This happens often when you change your homeship at a spacestation.
Two times in two different games at the Den, after selling a commandeered ship and changing to the other ship. When you enter your ship, look out your cockpit and appear to be in New Atlantis despite being docked to the station. When I took off from there half of New Atlantis was in Orbit in a big rocky ring.
First time the whole floor after the ramp was gone and stuff was floating in the air.
Second time only a small part of the floor is gone but also the Trade Authority terminal.

[Sheppard]

Originally posted by Lifter:

This happens often when you change your homeship at a spacestation.
Two times in two different games at the Den, after selling a commandeered ship and changing to the other ship. When you enter your ship, look out your cockpit and appear to be in New Atlantis despite being docked to the station. When I took off from there half of New Atlantis was in Orbit in a big rocky ring.
First time the whole floor after the ramp was gone and stuff was floating in the air.
Second time only a small part of the floor is gone but also the Trade Authority terminal.

I think this is what happened to me. I just realized I am missing my two stolen ships and New Atlantis is missing a lot of assets. I've been saving a lot and still need to go back quite a few levels.

[GrandTickler]

did u clear both the starfield and nvidia/amd dxcache? just to be sure, u need it to rebuild it when starting up the game. it should show 0/7000 at the top

edit: also verify the integrity of the game files in order to repair missing files as steam is known to break games after updates. especially the bigger games

[Echo]

that one is pretty normal, seems to be a common bug, mine missing the trade kiosk, some parts behind, and the whole part between my ship and the city

it's supposed to be because of the spaceport attack, no idea if it was supposed to be restored or keep signs of the battle but it just never loaded in. first time i went there broke me ankles

[Idles]

Originally posted by Gucky:

The problem started, when I sold a ship on the key, switched to the Frontier and got into the ship. I was teleported with the ship to the broken New Atlantis.
A small part of the way to the city from the ship is gone, I can jump over that. The ship Kiosk is gone and many other assets like trees and the GalBank ATMs are gone.
Also many NPCs are not there. All other parts of the City and the stores are not affected.

The first time I had the bug I went to the Eye and New Atlantis literally teleported with me into space... I am now MANY hours past the save when it occured and I won't go back.

This is exactly how I caused the exact same bug in my saved game. And it seems to be persistent after it happens; need to load an earlier save to solve the problem. Save/reload, restarting the game, etc. does not work.

[Reapermac]

Originally posted by Lifter:

This happens often when you change your homeship at a spacestation.
Two times in two different games at the Den, after selling a commandeered ship and changing to the other ship. When you enter your ship, look out your cockpit and appear to be in New Atlantis despite being docked to the station. When I took off from there half of New Atlantis was in Orbit in a big rocky ring.
First time the whole floor after the ramp was gone and stuff was floating in the air.
Second time only a small part of the floor is gone but also the Trade Authority terminal.

This exact thing JUST happened to me, my most recent save was several hours ago and I don't wanna lose progress ughhh

[OllieTheFerret]

Originally posted by LordViolin:

Originally posted by kdodds:

Have you tried installing on a (required) SSD? Seriously, this is one of the conditions I predicted would occur way before release and 99.9% of people reporting it are on HDD.

not a ssd issue i have it as well

Definitely not an SSD issue unfortunately my kiosk is gone and part of the floor is missing.... I miss having that kiosk there.