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Well there was bound to be one , I hear console have had issues with this quest too hopefully Bethesda patch it or a modded fixes it; the latter being the most likely.
go to another completely different area, heck another planet. Sleep for a few days (I just did 24 hours, then saved, then loaded game, and one more 24 hours). then went back to quest and NPC was reset and no longer bugged and I can talk to them now.
I suspect this may be a fix for you as well. the way bethesda games worked in past is that once you spend x amount of days out-side an instance, the instance resets and often that can fixed bugged issues.
If not, then i would see if you can reset or abandon and take quest again, save first to test it as I haven't yet done so but hopefully if you abandon quest you can pick it back up again at a resent checkpoint. In the past there have been a wiki for games like skyrim which for a particular quest would give you console commands you can use to reset or force complete particular parts of a quest, though you'd have to be careful doing this as you can break your game if your missing quest items or other things to proceed, on console i don't believe this is even an option so you're going to need to go back to a previous save or try my steps at sleeping in another part of world and coming back after a restart.
With Bethesda games save often!! for me auto-save has been sufficient to go back to last time I warped or changed scenes and try again if I run into a bug but you should also save manually often too as sometimes you need to go back multiple auto-saves and they overwrite themselves meaning you can only go back so far.
I tried going back to an earlier forced save, but I had the same bug. I have quite a few earlier saves, but of course the further I go back, the longer I need to replay. If it's just a side quest, I'm ok with missing out on it, but hopefully it will be fixed.