PC Shutting down

[Korgen]

I saw one other post here about someone having their entire computer shutdown in starfield. People were saying thermal or voltage related but for me it is very specific and can be reproduced 100% of the time. In the Akila City GalBank after getting the note for sam in the quest "The Empty Nest", leaving the bank will always cause my PC to power off unexpectedly. A temporary fix for me was to load a save before getting the note and leaving the bank by fast traveling instead of exiting through the door. I can then enter Akila City without any issue and have not ran into any unexpected shutdowns. This doesn't seem like a heat or power issue to me.

Edit: To the people just seeing this post now, no one has been able to figure out the issue yet, but we have confirmed that it is not a PSU or thermal issue. Several people have indicated they have these problems on AMD systems, one person even replaced their PSU with a more powerful one and is still encountering the issue. This is an issue with Starfield and only Starfield. My best guess right now is that it's something with AMD drivers.

[Legion]

Oprindeligt skrevet af ☥ - CJ -:

Oprindeligt skrevet af Legion:

^^Looks over at rig stuffed with RGB fans and lights and a ancient i7 8700K and 3080 powered by a 750W PSU...don't you get any f****** ideas!

a 95W CPU from 2017 isnt ancient

Yeah its not literally ancient but a good few folks consider anything from more than 2 generations ago as 'ancient' for a gaming pc lol. I was expecting my PSU to not be able to cut it when I upgraded from a 1070 to a 3080 as a 750W PSU is the minimum recommended and I was expecting that all my RGB goodness and 6 drives to push it past what my PSU could deliver but it's been perfectly fine thankfully

Ed:Typo

[[☥] - CJ -]

Oprindeligt skrevet af Legion:

Oprindeligt skrevet af ☥ - CJ -:

a 95W CPU from 2017 isnt ancient

Yeah its not literally ancient but a good few folks consider anything from more than 2 generations ago as 'ancient' for a gaming pc lol. I was expecting my PSU to not be able to cut it when I upgraded from a 1070 to a 3080 as a 750W PSU is the minimum recommended and I was expecting that all my RGB goodness and 6 drives to push it past what my PSU could deliver but it's been perfectly fine thankfully

Ed:Typo

Thats because the CPU is 95W +/- and the 3080 is around 350W
SSDs dont use much energy, HDDs use anywhere from 6-9W each, so lets say 60W for 6 HDDs, add some RGB and its still plenty under. 750W recommended is for total system wattage to be on the safe side, so you are pretty much within range

[DaddyDevil]

Guys guys instead of brainstorming and dishing out money on cutting edge HW just buy a xbox series s or x problem solved i hate to say this but u are spoiling the brilliant a game experience ur self and before proud master race member shred me into threads know this i am PC guy ...

[Nothin'But'Luck]

Had this issue two times now. Just a few minutes ago while standind in the streets of Neon, not doing anything. Case is not hot, everything fine. Suddenly Screen is black, PC shuts down. Power Button does nothing. Only after removing the power cable completely and waiting for a moment before putting it in again, the power button will start the System. Bethesda... we need to talk about the way YOUR Game is controling the physical world of MY COMPUTER. Not amused. Last time stuff like this happend my GPU VRAM died on me with nothing but curses left behind.

[William]

Oprindeligt skrevet af Nothin'But'Luck:

Had this issue two times now. Just a few minutes ago while standind in the streets of Neon, not doing anything. Case is not hot, everything fine. Suddenly Screen is black, PC shuts down. Power Button does nothing. Only after removing the power cable completely and waiting for a moment before putting it in again, the power button will start the System. Bethesda... we need to talk about the way YOUR Game is controling the physical world of MY COMPUTER. Not amused. Last time stuff like this happend my GPU VRAM died on me with nothing but curses left behind.

just FYI PC shutting down and not turning back on its on is a PSU problem, Had a talk with the manager of the PC store that i got my PC from, restarts means blue screen and full shutdown 99% of the time is PSU related problem, if you have a extra PSU try testing

[=CrimsoN=]

Just wanted to let you all know that the PC shutting down issue while playing as has been resolved for me when I updated to the latest Nvidia drivers (537.42). I played yesterday afternoon for a good 6 hours. The game still crashed, but only after I started taking screenshots through Steam (Starfield really seems to hate any and all overlays). But up until that point I was fine and it was just a CTD. No force restarting the PC or anything.

I definitely feel like it was a driver issue for me. Still not really sure how or why. But I wanted to post this as a possible solution for others.

[aforgetfulremembrance]

Playing via gamepass and my pc completely shut down in Neon.

Ryzen 5 5800X3D
AMD 6900xt (latest drivers)
32GB ram
playing from Nvme ssd

Never happened with other games, only with Starfield and only in Neon so far.
Dunno if it's a driver problem or it's Bethesda fault but stop saying it's a faulty hardware issue, too many ppl are struggling with this.

[Neozoon]

Oprindeligt skrevet af aforgetfulremembrance:

Playing via gamepass and my pc completely shut down in Neon.

Ryzen 5 5800X3D
AMD 6900xt (latest drivers)
32GB ram
playing from Nvme ssd

Never happened with other games, only with Starfield and only in Neon so far.
Dunno if it's a driver problem or it's Bethesda fault but stop saying it's a faulty hardware issue, too many ppl are struggling with this.

Where exactly does it show down, does it shutdown in the middle of the of Neon, or when having a loading screen? Does the Eventviewer say something about Kernel Power at the time your PC shut down?

[T0//XX]

Oprindeligt skrevet af aforgetfulremembrance:

...stop saying it's a faulty hardware...

It may not be faulty hardware but a PSU may be unable to handle the transient spikes that high end graphics cards can have when leaving low GPU load areas and entering high load areas.

[[☥] - CJ -]

Oprindeligt skrevet af T0//XX:

Oprindeligt skrevet af aforgetfulremembrance:

...stop saying it's a faulty hardware...

It may not be faulty hardware but a PSU may be unable to handle the transient spikes that high end graphics cards can have when leaving low GPU load areas and entering high load areas.

Same could be said for the socket the PC in plugged into, aged power sockets can cause similar issues.

[enderbeta]

Oprindeligt skrevet af Korgen:

I saw one other post here about someone having their entire computer shutdown in starfield. People were saying thermal or voltage related but for me it is very specific and can be reproduced 100% of the time. In the Akila City GalBank after getting the note for sam in the quest "The Empty Nest", leaving the bank will always cause my PC to power off unexpectedly. A temporary fix for me was to load a save before getting the note and leaving the bank by fast traveling instead of exiting through the door. I can then enter Akila City without any issue and have not ran into any unexpected shutdowns. This doesn't seem like a heat or power issue to me.

Edit: To the people just seeing this post now, no one has been able to figure out the issue yet, but we have confirmed that it is not a PSU or thermal issue. Several people have indicated they have these problems on AMD systems, one person even replaced their PSU with a more powerful one and is still encountering the issue. This is an issue with Starfield and only Starfield. My best guess right now is that it's something with AMD drivers.

I'm not having the issue on my 5950X with a 6950 XT. The problem is almost certainly your hardware.

[aforgetfulremembrance]

Oprindeligt skrevet af Neozoon:

Oprindeligt skrevet af aforgetfulremembrance:

Playing via gamepass and my pc completely shut down in Neon.

Ryzen 5 5800X3D
AMD 6900xt (latest drivers)
32GB ram
playing from Nvme ssd

Never happened with other games, only with Starfield and only in Neon so far.
Dunno if it's a driver problem or it's Bethesda fault but stop saying it's a faulty hardware issue, too many ppl are struggling with this.

Where exactly does it show down, does it shutdown in the middle of the of Neon, or when having a loading screen? Does the Eventviewer say something about Kernel Power at the time your PC shut down?

Oprindeligt skrevet af Neozoon:

Oprindeligt skrevet af aforgetfulremembrance:

Playing via gamepass and my pc completely shut down in Neon.

Ryzen 5 5800X3D
AMD 6900xt (latest drivers)
32GB ram
playing from Nvme ssd

Never happened with other games, only with Starfield and only in Neon so far.
Dunno if it's a driver problem or it's Bethesda fault but stop saying it's a faulty hardware issue, too many ppl are struggling with this.

Where exactly does it show down, does it shutdown in the middle of the of Neon, or when having a loading screen? Does the Eventviewer say something about Kernel Power at the time your PC shut down?

It happened once when coming out from the menu, in the streets, once after a loading screen coming out of a store and once just walking down the streets. 3 times in the last 24h.
The PC just shuts down like it was a power cut, then when I turn it on again is like nothing happened.
I looked in the eventviewer logs of the last 24h but i couldn't find anything relevant in the times of the shut downs. I have only one kernel error "Session Microsoft.Windows.Remediation failed to start with the following error: 0xC0000035" but the time doesn't match.
If it happens again today I'll check the eventviewer more thoroughly.

[Neozoon]

Sounds like your game in cranking up the FPS so much that it makes your PSU say, nah imma outa here.
You can prevent this by limiting your FPS in AMD Software menu, undervolting your GPU and disabling and kinds of overclocking things.

[Sierra Atomic]

I have the same problem.
Expensive PSU with Titanium certification (6 years old, bought along RX Vega 64 GPU), AMD RX 6900XT GPU (bought in february 2021) and this is first and only game (or program) that is triggering system shutdown. I was unable to reproduce it in any other scenario (even to the point when I've overheated VRMs on MB to 115*C (B350 MB with 3800XT CPU) the system was still stable).
But I'm also an electronic engineer and I will not BS myself - it's a PSU problem. Current spikes generated by GPU are the most probably cause.
Why PC shutdown is triggered only in Starfield? I don't know.
I've tried many software solutions (default GPU settings, reducing it's Power Limits) and I've found solution that works for me (on RX 6900XT GPU) - reducing Max Frequency to 2500MHz (while undervoltaged to 1110mV). It allowed me to maintain VRAM 2130MHz and Power Limit +15%. No more PC shutdown in Starfield. If I raise the GPU Max Frequency even by 50MHz - shutdowns are back.
So for AMD 6900XT GPU I'm recommending reducing Max Frequency to reduce current spikes. 2500MHz max frequency limit (with 1.110mV UV) works for my setup, but for other PC builds this values will surelly needs to be tweaked.

[nanami]

had something like that happen in the past got a new pc tower but had not replaced the power cord so when it tried to pull to much power from my to small cord loading a game that require a lot it would shut off.