Who do I contact about the watch?

[Vyvyvn]

..Not even two days old and it won't wake up from face-up anymore despite all sensor graphs showing sensors working clearly.

This is not a good sign.

[TarzanEng]

Have you try recharging it? Usually it is the case for smart watch, if not, maybe you can open a ticket with Bethesda.

[ChuTheMan]

probably the company who made them.

[Jacob Locke]

Did you expect a rebranded Rolex? It came with a game. I'm surprised it works at all.

[stephen-bridge1]

Start with where you bought the Constellation edition from

[Vyvyvn]

Full charge.
I bumped my arm against the door this morning but the watch was fine until about an hour or two ago.

Shame, I was really hoping the build quality was going to be a bit more durable.

[ChuTheMan]

https://manuals.plus/the-wand-company/lpv6-chronomark-smartwatch-manual here is the manual for the watch, maybe something in there can help you.

[pr1mus]

Originally posted by Vyvyn:

Full charge.
I bumped my arm against the door this morning but the watch was fine until about an hour or two ago.

Shame, I was really hoping the build quality was going to be a bit more durable.

Internet Historian is writing his script as we speak.

[Vyvyvn]

Well turns out in my case it's a defect with the watch's software and battery. One of those cases where the thing acts up if it drains to zero battery before you charge it up again.

I'm hoping this is an isolated case, Bethesda hasn't had the best track record of premium items that didn't go terribly awry and I was giving them the benefit of the doubt this one time.

[Vyvyvn]

Okay, Update on the watch. The App went live today, I'm not sure the exact time.

https://play.google.com/store/apps/details?id=com.bethsoft.starfieldwatch

There's an IStore version too, But basically you install the app on your phone/tablet/whatever, It'll tell you to put it on its charging dock to update the firmwware and bluetooth connect and voila, It fixed my 'BANK0: INVALID' issue. Kind of underwhelming so far.. The same general settings you have access to in the watch's settings menu already and the manual, A care guide etc. No weather app/features so far but maybe that will change by launch day.

[stephen-bridge1]

At least it's working now