Official Steam Deck Dock not connecting to Samsung TV HDMI

[NatureBoy]

Got the official dock yesterday, it charges correctly but I’m not getting any HDMI signal going to the monitor. The Steam Deck’s screen is still on, not black, but it’s not sending a signal to the TV. The HDMI imput on the TV shows it’s not powered on. I tried switching HDMI cables and switching HDMI inputs on the TV. Still no signal

[KyleBarrech]

Same boat here with my Samsung QLED...
Dock worked one time, then nothing. Nothing works.
So what? Almost a 100$ for something that doesn't work?
No news from Valve? I sent a ticket but didn't get any answer.

[gerardfloener]

I have the same issue, the only thing that helped was removing the power from the dock. HDMI was then recognized. For the moment, I have to use the dock without power. Hopefully, there will be a software update fixing that issue.

[NatureBoy]

so are we all returning the Dock or waiting for Valve to put a statement out confirming if they're fixing the issue?

[shodgson8]

Q60 QLED. Dock has been a bit of a nightmare experience for me. I can get it working but it is wildly inconsistent on connection.

Hoping it can be updated/sorted soon or I will be contacting support.

[FedeRVNSCRY]

Just got a Samsung Oled 65''. The dock seems to work but when I active Game Mode on Samsung TV, the screen goes with a warning "Check Power of your external device", while the steam deck screen is on. It seems like it lose hdmi connection when Samsung Game mode is active. Any suggestions?

[trash player]

Also just bought a Samsung OLED 65" and experiencing the same issues. Says no input. My Steam Deck when connected to the Dock also just keeps flickering on and off. Worked fine on my older Samsung TV that I replaced, so I don't think it's a defective Dock or anything. Any suggestions or word from Valve? Definitely seems to be a common issue.

[Grampus]

Can confirm the unplug power / plug back in method works to resolve this. Very strange behavior.

[FedeRVNSCRY]

Grampus님이 먼저 게시:

Can confirm the unplug power / plug back in method works to resolve this. Very strange behavior.

Really strange, I will try it tomorrow

[Asyncroon]

Same issue for me. I have a 2019 LG C9 55"OLED TV, and the first times I connected the deck to the dock everything worked flawlessly. Now I have to unplug the power each time I want to play on TV. The deck was my upgrade/replacement for the Steam Link, but like this it is not living up to its potential and is just straight up annoying... (Steam Deck Version: 512gb)

[og.gring]

For me, it didn't work for a while. Then I tried it in my other tv, boom, worked.

Then I went back and all a sudden, worked? Did nothing, no update, nothing. But worked.

Then like a week later it stopped working again and hasn't worked since.

(And yes, Samsung tv as well.)

Guess just gotta wait for an update. /shrug. But pretty upset I paid $100 for this, honestly.

[strange]

Having trouble every time as well. This is so annoying and unreliable. Got it to work 3 times, every time 40 minutes spent using every suggestion I could find but it’s just random. Once you finish using it, good luck getting it to work on the next day! WTH!

[Bunbun]

This worked for me. I have a Samsung LCD UN75TU7000FXZA.

TV settings:
Anynet+ (HDMI-CEC) = ON
Game Mode = OFF (this option doesnt seem to change anything. No noticeable input lag reduction. On or Auto works too.)
Input Signal Plus = ON
HDMI Black Level = Auto

Skip messing with Developer mode and resolution settings. Skip buying an 8k HDMI cable as I thought my cables were cheap. Any HDMI 2.0 cable is good enough.

1. Plug everything up to the TV and to the Steam Deck.

2. Turn on Steam Deck and TV.

3. At this point you will have no signal and the connection troubleshoot doesnt help.

4. Now, unplug the POWER cable to the Steam DOCK but leave in the top connector to the Steam DECK.

5. The screen on your Steam Deck will light up and then go dark again.

6. After a few seconds your TV should pick up signal. Note: your TV may ask you to setup the remote for this device because it doesnt think its a PC. Hit cancel or setup later.

7. Now plug the power USB-C cable back into your Steam DOCK.

This works for me everytime now. It sucks that I to unplug the power connector to the Dock everytime because this is going to cause unnecessary wear and tear on the cable and port over time which is going to cause a lot of us to send it back for replacement.

Good luck.

[FedeRVNSCRY]

Kami님이 먼저 게시:

This worked for me. I have a Samsung LCD UN75TU7000FXZA.

TV settings:
Anynet+ (HDMI-CEC) = ON
Game Mode = OFF (this option doesnt seem to change anything. No noticeable input lag reduction. On or Auto works too.)
Input Signal Plus = ON
HDMI Black Level = Auto

Skip messing with Developer mode and resolution settings. Skip buying an 8k HDMI cable as I thought my cables were cheap. Any HDMI 2.0 cable is good enough.

1. Plug everything up to the TV and to the Steam Deck.

2. Turn on Steam Deck and TV.

3. At this point you will have no signal and the connection troubleshoot doesnt help.

4. Now, unplug the POWER cable to the Steam DOCK but leave in the top connector to the Steam DECK.

5. The screen on your Steam Deck will light up and then go dark again.

6. After a few seconds your TV should pick up signal. Note: your TV may ask you to setup the remote for this device because it doesnt think its a PC. Hit cancel or setup later.

7. Now plug the power USB-C cable back into your Steam DOCK.

This works for me everytime now. It sucks that I to unplug the power connector to the Dock everytime because this is going to cause unnecessary wear and tear on the cable and port over time which is going to cause a lot of us to send it back for replacement.

Good luck.

Thanks but my problem is that steam deck seems to lose connection when I active game mode on the Samsung oled, i would like to understand why. If i don t active the game mode on the tv it works fine. ( I mean game mode on the tv, not steam deck itself)

[Optimist]

NatureBoy님이 먼저 게시:

Got the official dock yesterday, it charges correctly but I’m not getting any HDMI signal going to the monitor. The Steam Deck’s screen is still on, not black, but it’s not sending a signal to the TV. The HDMI imput on the TV shows it’s not powered on. I tried switching HDMI cables and switching HDMI inputs on the TV. Still no signal

Has anyone figured this out? Unplugging the power cord from the dock does not work.

Updating the OS to 3.3.2 does not work.

Changing the resolution and refresh rate in desktop mode does not work.

[-ßЯҢ- CYBER PYRO [DG][SG]]

Having the same issue here, TCL Roku TV 50S535. Tried multiple HDMI cables and multiple HDMI ports on the TV, but the Steam Deck image is never displayed on the TV. This only started occurring after the latest firmware update. Have also tried the display Safe Mode option, this does not work as well.

Switched to Beta channel, the same issue is occurring.

Unplugging the power while the Steam Deck is docked will get the image to display on-screen, and the power can be re-plugged in while maintaining an image on the TV. If the HDMI cable is unplugged and re-plugged in after this, the issue starts again and no image is displayed. The power *must* be unplugged and re-plugged in each time this issue occurs.