Official Steam Deck Dock not connecting to Samsung TV HDMI

[NatureBoy]

Got the official dock yesterday, it charges correctly but I’m not getting any HDMI signal going to the monitor. The Steam Deck’s screen is still on, not black, but it’s not sending a signal to the TV. The HDMI imput on the TV shows it’s not powered on. I tried switching HDMI cables and switching HDMI inputs on the TV. Still no signal

[Glide]

Bought the Jsaux dock, really as a way to verify it wasn’t me. No issue with the Jsaux dock. Working with my Samsung tv and LG monitor. Come on Valve!

[Berfner]

+ whatever for me too. Docking on a Dell Puck Hub works, but the official dock does not

[Ruben]

dock is only working when I'm not inserting the power cord. Also have a samsung Qled TV

[cuttygurl]

My steam deck goes black attached to dock but my Samsung Qled stopped recognizing so it doesnt show anything active for that HDMI slot. I have to remove from dock and open settings. Don't do anything just leave it open. Then attach to dock again and the TV will recognize it and it shows on my TV again. Its weirdit has to be on open settings. Before it worked fine? I keep checking for updates and nothing new

[NatureBoy]

It’s been 5 days and still the dock is completely unusable

[Kamikaze777]

+1 My setup is slighlty more complicated in that the Dock connects to my Denon receiver instead of directly to the Samsung TV via HDMI. My receiver supports pretty much every resolution/frame rate there is up to 4K.

At first I was getting black screen on the Deck (which is normal) and no output on the TV, using a known good cable (that I've used for other 4K devices connected to the receiver). After fiddling with the power and HDMI cables connected to the Dock and getting no joy, went into Desktop mode to see if the external display was being detected. It was, and detecting it at 4k resolution, but still no output. I played with the settings and found out that it would output with no problems at 1080p@60, but not 4K for some reason.

However, back in Game mode, still no output, so I assumed it was an issue with the auto-detected 4K resolution. After much finaggling (rebooting the Deck disconnecting/reconnecting cables multiple times) somehow I got it to output to the TV in Game mode, but with a horrible resolution (640?). Playing with the advanced display settings in Game mode allowed me to manually set the resolution to 1080p and that seems to be working. I don't mind the lower resolution a whole lot since I can get better performance from my games anyway.

Only weird behavior is that my TV will go to sleep in the middle of gaming as if it hadn't been receiving a video signal for the past 10-15 minutes. But that'll be a problem for another day.

[Kamikaze777]

Oh and it looks like Valve is adding an External Display Safe Mode to the deck client for these types of issues:
https://store.steampowered.com/news/app/1675200/view/6186282400409817412
So you may want to try the beta or wait until it comes to the stable channel

[zardoz]

Kamikaze777 eredeti hozzászólása:

Oh and it looks like Valve is adding an External Display Safe Mode to the deck client for these types of issues:
https://store.steampowered.com/news/app/1675200/view/6186282400409817412
So you may want to try the beta or wait until it comes to the stable channel

tried ths no joy then tried disconnecting power to the dock then TV was recognized could then reconnect power and worked fine from there.tried again a short while later and just had to repeat the power disconnect step

[My Name is "Hey Zeus"!]

I'm having similar problems. I also have a Samsung Q60 Series TV. I initially tried to use a Display Port to HDMI connection cable, which didn't seem to do anything. The Deck didn't even seem to be aware of a connection. I then switched to a an HDMI cable, which appeared to force my Deck to update.

After the update it still wasn't connecting to the TV, but the Deck seemed to understand that there was a connection. It also prompted me to install an update to the Deck system and after that update I got the Dock Firmware prompt and allowed that to complete. Afterwards, the TV and Dock connection succeeded and everything seemed to be working.

Unfortunately, I then ran into issues trying to get my Xbox controller to connect via bluetooth. No matter what I did, I couldn't get my controller to connect to the Deck. It was pretty late by that point, so I just gave up and decided I'd try again today. Now, the Dock just flat out does not connect to the TV, no matter what cable I use. The first time I tried, it looked like the TV was trying to figure out what was trying to connect to it, but after a few minutes, it gave up and said there was an unknown signal that would not connect and then later, just that there was no signal at all.

Since then, I tried to use a different TV, a VIZIO I have in a different room. The first time I connected the Deck Dock to the Vizio I used the same HDMI cable that I have connected to another console, and it actually worked. But I didn't want to use that HDMI cable and not be able to use the other console. so I switched the cable to make sure the other cable worked. Of course, as soon as I connected a different cable, the VIzio lost connection and wouldn't reconnected even if I switched back to the cable that was initially working.

I have no idea what the issue is, and at this point, my Deck Dock is useless. I've tried resetting the Deck back to factory settings, but that's had no effect either.

Has anyone found a fix for this?

[Pvt. Bunners]

samsung s95b here and sometimes it works, most of the times it don't

[NatureBoy]

My Name is "Hey Zeus"! eredeti hozzászólása:

I'm having similar problems. I also have a Samsung Q60 Series TV. I initially tried to use a Display Port to HDMI connection cable, which didn't seem to do anything. The Deck didn't even seem to be aware of a connection. I then switched to a an HDMI cable, which appeared to force my Deck to update.

After the update it still wasn't connecting to the TV, but the Deck seemed to understand that there was a connection. It also prompted me to install an update to the Deck system and after that update I got the Dock Firmware prompt and allowed that to complete. Afterwards, the TV and Dock connection succeeded and everything seemed to be working.

Unfortunately, I then ran into issues trying to get my Xbox controller to connect via bluetooth. No matter what I did, I couldn't get my controller to connect to the Deck. It was pretty late by that point, so I just gave up and decided I'd try again today. Now, the Dock just flat out does not connect to the TV, no matter what cable I use. The first time I tried, it looked like the TV was trying to figure out what was trying to connect to it, but after a few minutes, it gave up and said there was an unknown signal that would not connect and then later, just that there was no signal at all.

Since then, I tried to use a different TV, a VIZIO I have in a different room. The first time I connected the Deck Dock to the Vizio I used the same HDMI cable that I have connected to another console, and it actually worked. But I didn't want to use that HDMI cable and not be able to use the other console. so I switched the cable to make sure the other cable worked. Of course, as soon as I connected a different cable, the VIzio lost connection and wouldn't reconnected even if I switched back to the cable that was initially working.

I have no idea what the issue is, and at this point, my Deck Dock is useless. I've tried resetting the Deck back to factory settings, but that's had no effect either.

Has anyone found a fix for this?

Same issues for me after a week, can’t get anything to work

[linuxpng]

I primarily play docked which means I sleep the deck while docked. It fails to display properly on my sony bravia 100% of the time when resuming from sleep. If I unplug the power and deck connections from the dock and plug them back in it will work until next time.

I have a 3rd party usb hub I bought on amazon that works fine as a backup at least.

[Barricade]

Same boat!

[brainbits]

On QN90B here, maybe this helps someone else...
First connection the TV asks to press down button to confirm the input is a PC, after that all you get is static noise and intermittent disconnects. Then restart the steam deck, the screen will flash a few times until it picks up to valid image on the TV. Leaving it on Game UI mode is unstable, so I switch to Desktop mode (or boot the Deck, switch to desktop mode and then Dock it). Once in Desktop mode the TV only goes to 30 fps, but there is a trick... Change the TV to Game mode, which only makes the screen go black/off and the full display to happen only on the Steam Deck, then switch Game mode back off (on Samsung TV, always on Deck's Desktop mode) but now the display will be 4K 60Hz.

Some gotchas... every time you disconnect the HDMI you have to go through all that jazz again; Every time you reconnect the Dock to power the screen briefly disconnects; Booting Steam Deck while on the Dock quite often gives a "Invalid Password" message and you have to re-login; Desktop mode + big picture does not seem to work; Sometimes on boot the sound will be crackling, requiring another restart. And my ROG wireless keyboard sometimes by itself triggers the Deck on Desktop mode to go to the log-out screen... Only happens when connected to the TV. Saw some posts where a 90W brick could help, haven't confirmed.

Hope they improve with firmware updates soon. There are quite some rough edges preventing a good customer experience, returns are quite understandable too.
BTW, to update the firmware the Dock needs to be disconnected from everything but the Deck (including power).

[incompetent.immortal]

Experiencing the same issue with Hisense Roku TV (R6 series). Unplugging the charging port and plugging back in worked for me, but that's a bit annoying every time :/