My dock doesn't work

[NeroDJoke]

My dock only lets me charge the deck but will not let me use any USB ports or HDMI. I've used every solution I've seen here and it doesn't work. I talked to support and they replaced my dock and it still doesn't work.

I also don't think it's the deck cause I got a USB c to USB a wire and I can connect controllers that way without the dock. I can see in the USB settings on desktop mode that it is seeing them being used but won't do anything else with it?
I should also say I did see one thing strange today as I'm messing with it, I plugged in an external storage and went to desktop mode and for some reason it said the deck was plugged in but not charging, removed the external storage and it started to charge.

Idk what's going on please help me I'm going insane

[Flinke Fliese]

Same behaviour with or without power plug?
Which controller are you using?
Everything updated even in desktop mode?

[NeroDJoke]

Originally posted by Flinke Fliese:

Same behaviour with or without power plug?
Which controller are you using?
Everything updated even in desktop mode?

Just tried it without the power source, no dice

Using Xbox one controller

What can I update in desktop mode? All I know is that the discover now stuff can be updated and that's usually just the emulators I use

[Flinke Fliese]

Some system packages may be updated there.
Let's try this:
Switch to desktop mode and open a terminal.
type lsusb
There should be 6 entries.
Plug in your dock and a controller.
Type lsusb again
Now there should be more entries like Gigabit Ethernet, USB Billboard and so on.

[NeroDJoke]

Originally posted by Flinke Fliese:

Some system packages may be updated there.
Let's try this:
Switch to desktop mode and open a terminal.
type lsusb
There should be 6 entries.
Plug in your dock and a controller.
Type lsusb again
Now there should be more entries like Gigabit Ethernet, USB Billboard and so on.

No new entries show up besides the 6 original ones

[Flinke Fliese]

Interesting, so your hub isn't recognised.

I read on Reddit about some problems with USB-C drives and how changing the usb mode from drd to xhci in the BIOS/UEFI solved the problem. You might want to try that.
To try: Power off your devices -> press and hold Vol up while powering on, hold Vol up until you see a selection screen -> Setup Utility -> Advanced -> USB Configuration -> select "XHCI" -> then save and exit.

[NeroDJoke]

Originally posted by Flinke Fliese:

Interesting, so your hub isn't recognised.

I read on Reddit about some problems with USB-C drives and how changing the usb mode from drd to xhci in the BIOS/UEFI solved the problem. You might want to try that.
To try: Power off your devices -> press and hold Vol up while powering on, hold Vol up until you see a selection screen -> Setup Utility -> Advanced -> USB Configuration -> select "XHCI" -> then save and exit.

Did that and nothing changed

[Flinke Fliese]

You might want to ask a friend or colleague if they have a USB-C hub. You could use it to test your deck.

[NeroDJoke]

Originally posted by Flinke Fliese:

You might want to ask a friend or colleague if they have a USB-C hub. You could use it to test your deck.

I just bought a new one and it works when I connect it to my computer but not my deck. I think I am gonna contact support to see my deck being fixed

[Flinke Fliese]

This is definitely your best option here. They may ask you to reinstall your deck (some software problems may be fixed this way).

[Couto94]

Has anyone found a solution to this problem? I'm going through the same thing

[spectator⁵]

I am having this exact same issue and I even factory reset my steam deck

[deaddoof]

Originally posted by NeroDJoke:

Originally posted by Flinke Fliese:

Some system packages may be updated there.
Let's try this:
Switch to desktop mode and open a terminal.
type lsusb
There should be 6 entries.
Plug in your dock and a controller.
Type lsusb again
Now there should be more entries like Gigabit Ethernet, USB Billboard and so on.

No new entries show up besides the 6 original ones

Ahh. you might be the only people who should consider RMA.

To make sure. Plugin a usb device and enter

sudo dmesg

The kernel log should dump events. You can send it to support and they will probably process the RMA. The might consider your deck defective too at some point.