Steam Deck OLED won’t output to TV with official steam docking

[joewag1234]

Hello,
I got the Steam Deck OLED and steam docking station for Christmas and I’ve been unable to dock my Deck to my TV. I have the HDMI and charging plugged in and I see the light on the Deck showing that it’s charging but nothing gets outputted to the TV. Anyone know how to do this properly? I have a ROKU TV btw.

EDIT: Also I have my Switch docked to this TV just fine and I even tried to use that hdmi with the steam deck dock in case I was having a problem with that specific cord, still nothing

[SLK_VIK]

I have this same exact issue, I have been going back and forth with support for weeks now, the steam dock doesn't even play nicely with the OLED LE. They can only issue a replacement which does not correct the underlying issue...

Here is what I did to get it somewhat working:
1,) Unplug anything connected to the Dock except for the Steam Deck and power if needed,
2.) Check for a firmware update on the dock, chances are there is one.
3.) Update it, and restart your deck and disconnect it from the dock.
4.) Reconnect it to the dock and then reconnect everything.

It should work, if not do a quick power adapter unplug and replug. Sadly that is the only way to get the dock to work right now, at least for me and unfortunately this is sometimes as well.

Also, it would be a wise thing to post your exact make and model number of your TV or External Display(s), In my case I have a recent Sony Braivia; Sony is known to have this issue with white fuzz on the screen when connected normally.

I hope this helps you, and Good Luck!

I am debating whether or not to swap mine out under warranty due to the underlying issue still not being addressed despite so many users with this exact same issue. I unfortunately cannot get a refund because they took too long to help me although I sent them a ticket Immediately upon arrival of my dock...

[deaddoof]

Originally posted by joewag1234:

Hello,
I got the Steam Deck OLED and steam docking station for Christmas and I’ve been unable to dock my Deck to my TV. I have the HDMI and charging plugged in and I see the light on the Deck showing that it’s charging but nothing gets outputted to the TV. Anyone know how to do this properly? I have a ROKU TV btw.

There is a difference between your deck believes it is outputting to the screen vs the deck not recognizing the screen.

When you plugin your deck, your deck screen should flash as if it trying to configure your monitors. If your deck is not recognizing the screen, nothing happens when you plugin the HDMI.

The former is more common the later. The later only happens when your deck is set to USB DRD and all the USB ports on the dock are not working too. If its the latter, go to the bios and set the USB from USB DRD to USB XHCI.

https://www.eevblog.com/forum/projects/hdmi-licensing/msg3445660/#msg3445660

https://hackaday.com/2023/07/11/displayport-a-better-video-interface/

HDMI consortium is known to be an aggressive group. I will assume TV will have tons of bugs.

Neither DP nor HDMI standards are openly available — however, HDMI is restricted way more NDA-wise, to the point where AMD is unable to implement features like FreeSync and higher resolutions in their open-source Linux drivers specifically in HDMI; DisplayPort isn’t burdened to such an extent. When it comes to devices we buy, especially from a hacker viewpoint, certain HDMI certification requirements may bring us worse products when they’re included. A carefully shaped money-backed lever over the market is absolutely part of reason you never see DisplayPort inputs on consumer TVs, where HDMI group reigns supreme, even if the TV might use DisplayPort internally for the display panel connection.

[Miko]

Have you tried an hdmi 2.1 cable? Once I switched to that it worked fine.

[deaddoof]

Originally posted by Miko:

Have you tried an hdmi 2.1 cable? Once I switched to that it worked fine.

Yea. DRM... You have to buy a better cable so you do not sneeze the signals.... Mess up the signals in any way and your TV will ignore your device. Instead of friendly error messages and somewhat mess up image, you get an absolute black screen. Great...

The problem isn't as simple as bad cable. The HDMI cartel decided to make your own TV an UX hell.

[RingLeader]

Valve just needs to get their update right. Mine docked perfect until this last update, now I have to jump through hoops to get it to show on a TV

[deaddoof]

Originally posted by RingLeader:

Valve just needs to get their update right. Mine docked perfect until this last update, now I have to jump through hoops to get it to show on a TV

Gamemode reset


https://steamcommunity.com/app/1675200/discussions/3/3771239049944984767/#c4300445879346263688

https://steamcommunity.com/app/1675200/discussions/2/4361246746316689014/

Just do the reset and see if it works.