HDMI signal not detected

[OMC DRUCIFER]

Issue: Official dock does not always output HDMI signal.

Issue only seems to appear with official dock.

As it happens randomly, I don’t know how it can be recreated. Sometimes it works, sometimes it doesn’t.

I have followed all troubleshooting provided by support with no resolve, and was told to post it here.

It doesn’t matter if the Deck is powered on before or after connecting to the dock.

The only (temporary) fix I have found is to unplug the PSU from the dock until the signal is detected, then plug the PSU back in. Issue returns next time the dock is used.

[FraCtureD]

The only way I can get this to work via USB c to hdmi is to go into desktop mode and launch the game from there.

[retro_Ed]

I tested preview channel 3.6 with dock connected to television.
Dock also updated to version 0.13.15.124

So far very positive experience. VRR for example is just toggle ON/OFF in game settings.
Tested with LG C3 evo television and cheap Samsung monitor. HDMI cable.

Also too many issues with 3.6 so I reverted it back to stable channel.

[Griever]

引用自 retro_Ed：

I tested preview channel 3.6 with dock connected to television.
Dock also updated to version 0.13.15.124

So far very positive experience. VRR for example is just toggle ON/OFF in game settings.
Tested with LG C3 evo television and cheap Samsung monitor. HDMI cable.

Also too many issues with 3.6 so I reverted it back to stable channel.

How stable is it now that you switched back to stable?
While I agree the doc stability is much better, 3.6 is incredibly buggy right now. Did the doc firmware went back to an older version too?

[retro_Ed]

引用自 Griever：

引用自 retro_Ed：

I tested preview channel 3.6 with dock connected to television.
Dock also updated to version 0.13.15.124

So far very positive experience. VRR for example is just toggle ON/OFF in game settings.
Tested with LG C3 evo television and cheap Samsung monitor. HDMI cable.

Also too many issues with 3.6 so I reverted it back to stable channel.

How stable is it now that you switched back to stable?
While I agree the doc stability is much better, 3.6 is incredibly buggy right now. Did the doc firmware went back to an older version too?

Dock is still latest. I think.
Personally this is so far the best dock experience and I have been used dock since day one.

[Griever]

引用自 retro_Ed：

引用自 Griever：

How stable is it now that you switched back to stable?
While I agree the doc stability is much better, 3.6 is incredibly buggy right now. Did the doc firmware went back to an older version too?

Dock is still latest. I think.
Personally this is so far the best dock experience and I have been used dock since day one.

Thanks for confirming, I'll do just that.
I've been hard rebooting my deck so often lately that I'm afraid it'll break soon.

[Akordeon]

I’m still having a ton of issues with this piece of ♥♥♥♥ dock

[Django]

引用自 JonLeung1：

I got a Steam Deck OLED and it didn't initially work on my LG Smart TV. Then I realized I could update the Dock's firmware. But to update the Dock, the Deck had to be connected to the Dock which had to be connected to something, which means I first had to connect it to different display, an older monitor. It showed up on screen there, so I was able to initiate the update. After that, the Dock works fine on my Smart TV.

I disconnected it and reconnected it and powered it off and back on to test it, and so far, it's still working, so that's good.

But it's still literally just my first few hours with it, so I'll try to remember to come back if anything changes.

"Tell me baby, what's your story?"

[Fragglerock]

Sigh. I am having the same issue as most of you. No signal from the dock. Works just fine with other usb-c to hdmi connections. Just not the official dock. I wonder if its an issue with the dock detecting the steam deck. I have already contacted support about mine. I will certainly not buy another official dock. Nothing but headaches with this one.

[Griever]

引用自 Fragglerock：

Sigh. I am having the same issue as most of you. No signal from the dock. Works just fine with other usb-c to hdmi connections. Just not the official dock. I wonder if it’s an issue with the dock detecting the steam deck. I have already contacted support about mine. I will certainly not buy another official dock. Nothing but headaches with this one.

Go in desktop mode and change the resolution in this file to 1920x1080

~/.config/gamescope/modes.cfg

[deaddoof]

引用自 Fragglerock：

Sigh. I am having the same issue as most of you. No signal from the dock. Works just fine with other usb-c to hdmi connections. Just not the official dock. I wonder if its an issue with the dock detecting the steam deck. I have already contacted support about mine. I will certainly not buy another official dock. Nothing but headaches with this one.

Monitors talk to gpu vendors and implement workarounds. When you are a third party like Linux or Valve, you do not benefit from monitor hardware manufacturers talking to you. Even moreso, Nvidia will make demands about quality too.

You do not think about it, but edid and other stuff are ways major vendors slow down competition.

Edit: you can help by going to your monitor vendor and asking why it doesn't work well the steam deck.

[Zach]

This dock is awful I cant believe it's so inconsistent with both working and getting it fixed.

[sx_david]

I've had the original dock for about a year now and it works for me without any problems. In the beginning, I sometimes had sound dropouts and no picture on the TV. I always had to unplug and reconnect the dock or disconnect the dock from the power supply. It was very annoying, but now it works for me without any problems.

[Zoolander]

What did you change? I just got my Dock RMA’d and it has exactly the same issue as the original with the exception of it’s been consistent so far. I have to unplug the USB, plug it back in, unplug the power, wait for it connect to the TV/display, then plug it back in, and wait for it to connect again.

[shikontensaiga]

I don’t know if this will help anyone, but mine does this and I just leave the Steam Deck plugged in and restart it. The dock starts working again after. It seems to work for the moment.

[deaddoof]

引用自 shikontensaiga：

I don’t know if this will help anyone, but mine does this and I just leave the Steam Deck plugged in and restart it. The dock starts working again after. It seems to work for the moment.

In your case, delete the .cfg file and reset your display settings. I believe it should fix your issue


https://steamcommunity.com/app/1675200/discussions/3/3771239049944984767/#c4300445879346263688

https://steamcommunity.com/app/1675200/discussions/2/4361246746316689014/