Picture not showing on tv

[PhoggyΨυχη]

Out of the box, I was able to use the official dock. However, after putting the Deck to sleep and waking it, the dock would no longer send a signal to my Sony TV. I have tried restarting the deck, using different hdmi cables and ports. When in the desktop mode, the tv recognized, but no matter what I do, the picture and sound don't show up and the tv reports no signal.

[sTRO-Buh-eri]

Bumping to hopefully fix this for some people. This is the fix that worked for me from Karl at Valve.

"Make sure the unit is powered on first, then hold the "-" volume button and "..." button at the same time for 5-8 seconds until you hear a beep. The beep will signify the reset is complete."

He told me it resets the PD controller. Unsure what that means but it worked. You get the prompt to update the dock firmware and stuff should work.

Hope it helps!

[saryakan]

What fixed my issues now was resetting the deck to factory state.

[Nilabraz]

Same here, plugged in my HDMI to my steam dock and I get a black screen no signal

[PANdaRUS]

Can someone please point me to how to communicate with an official support rep? Mine hasn’t worked consistently since day two. Very frustrating.

[the_randomizer1889]

The official dock is subjectively a waste of money, IMO, the fact that HDMI EDID or whatever it's called isn't properly implemented is just baffling. As a result, many TVs, Samsung Q90B included, don't properly output in the TV's Game Mode.

[Keldor]

I have the same problem.

What actually helped me is to first connect the dock to HDMI, power and the Steam Deck itself and then turn on the Steam Deck. Then nothing happens, and the monitor stays black.

I then turned off my monitor for about 10 seconds and then turned it back on. After that, the signal was transmitted. I suspect that by turning the monitor on and off, the HDMI EDID data was transmitted correctly, which was not the case before.

[Kaerfotom]

Just run a cheap EDID adapter, and never have to worry about it again! I've been using one since June and haven't had a issue since.

[Zetax okami]

"houston we have a problem"
"Gabe New we have a problem" here
Seems very boring issue, some one in community talking about that can be fixed by software lines, so idk if community of linux in Valve software is open to let community improve or do some fixes

Here at home We have Steam deck 1gen, but dockstation we give try with Ivoler 6 in 1, model which is available on internet, official one I read some bad reviews and not available so I think soon in 2gen we have many stuff to improve

So We tried 2 differents HDMI cable, both cables in steam deck get black screen but on TV stay No signal, It is a LCD LG 32" maybe it is a 3years or more this model
but other stuff runs well, may can be software or hardware compatibilities, idk if just runs HDMI 2.0 or can do with 2.1 or 2.1a or 2.0a


We always listen about news tech and batteries should come,the now days, and change everything, sure knowledge exists for it in tech market to exist many stuff, but with scheduled obsolescence where life span is been reduced to keep the market machine running and income for few

[Forceflow.be]

I'm in the same boat. Offical dock + Samsung Q60T tv. I could not get it to work consistently. The only way to force it to work was to have another device (switch / xbox, for example) connect to the HDMI port first, then hot-swap the cable.

I'm gonna return this dock and go for a JSAUX one.

Yes, I could get an EDID adapter, but the additional cost over an already pricey dock does not make sense to me. I just want ethernet (for streaming) and HDMI out.

[wer24]

This just started happening to me today on my LG TV, none of the fixes eem to work anymore

[MrCopilot]

Początkowo opublikowane przez wer24:

This just started happening to me today on my LG TV, none of the fixes eem to work anymore

I use an unofficial Dock, worked perfectly for days, weeks and running Horizon Zero Dawn for hours yesterday paused for a while, when I returned display had swapped to Deck only, no amount of TV/Monitor/HDMI cable or USB-C PD cable swapping has any effect. External display does not show in settings in either Desktop or Gaming Mode anymore. Dock works as flawlessly with other devices as it used to with the SteamDeck.

Kinda bumming me out.

[MrCopilot]

Początkowo opublikowane przez MrCopilot:

Początkowo opublikowane przez wer24:

This just started happening to me today on my LG TV, none of the fixes eem to work anymore

I use an unofficial Dock, worked perfectly for days, weeks and running Horizon Zero Dawn for hours yesterday paused for a while, when I returned display had swapped to Deck only, no amount of TV/Monitor/HDMI cable or USB-C PD cable swapping has any effect. External display does not show in settings in either Desktop or Gaming Mode anymore. Dock works as flawlessly with other devices as it used to with the SteamDeck.

Kinda bumming me out.

Less Bummed Now Never heard a beep but after doing this I now have external Monitor again Thanks to sTRO-Buh-eri Feb 10 @ 11:43pm

Bumping to hopefully fix this for some people. This is the fix that worked for me from Karl at Valve.

"Make sure the unit is powered on first, then hold the "-" volume button and "..." button at the same time for 5-8 seconds until you hear a beep. The beep will signify the reset is complete."

He told me it resets the PD controller. Unsure what that means but it worked. You get the prompt to update the dock firmware and stuff should work.

Hope it helps!

It did!

[GarTheConquer]

^ This worked perfectly! Thank you, sTRO-Buh-eri!

[FINN]

Początkowo opublikowane przez sTRO-Buh-eri:

Bumping to hopefully fix this for some people. This is the fix that worked for me from Karl at Valve.

"Make sure the unit is powered on first, then hold the "-" volume button and "..." button at the same time for 5-8 seconds until you hear a beep. The beep will signify the reset is complete."

He told me it resets the PD controller. Unsure what that means but it worked. You get the prompt to update the dock firmware and stuff should work.

Thank you, I believe this fixed the issue for me!

[ubermut]

heh after trying everything, the only thing that worked for me was plugging it into a cheap anker hub. picture showed up instantly and without issue...