Right Touchpad Suddenly Stopped Working

[Paladin]

Hello.

As the title suggests, I've suddenly run into an issue where the right trackpad has stopped working. In Gaming mode and Desktop mode. In games and out of games. Holding the Steam button doesn't work either.

Going to Settings > Controller > Test Device Inputs gives no response at all for the right touchpad. But going to Settings > Controller > Callibration & Advanced Settings > Haptics Settings > Right Haptics Intensity and pressing Y to Test Haptics does illicit a very brief vibration in the touchpad.

Adjusting haptics settings hasn't worked. Left and Right have both been at 7dB all this time. Turning haptics off and on hasn't worked. Rebooting the system hasn't worked. Being connected or disconnected from the internet hasn't made a difference.

The last time I found it working properly was a few weeks ago, when playing Civ 6. There has been no physical damage to the system. No drops, spills, bangs, or anything. Its been in it's case when not in use.

I'm kind of at a loss for options at this point.

[rich.karstens]

Try resetting the controller system w/ a 15 second press of both Volume -'-'
and QAM together. If it comes back, then great. Either way, I recommend sending the unit back to Valve as it seems like a bad trackpad module.

[Paladin]

Originally posted by rich.karstens:

Try resetting the controller system w/ a 15 second press of both Volume -'-'
and QAM together. If it comes back, then great. Either way, I recommend sending the unit back to Valve as it seems like a bad trackpad module.

Doesn't seem to work. I've held down the "Volume -" button and the QAM (...) button. The console makes a little chime sound, but doesn't seem to change anything.

Only things I haven't tried yet are a factory reset and opening it up to check the interior hardware components.

[rich.karstens]

That chime sound is the controller system resetting, so you're down to connection issues or bad component.

You're welcome to do what you want, but unless you find a loose connector to the trackpad system, you're probably looking at an RMA. Which Valve will happily do, AFAIK.

[Fierman]

Originally posted by rich.karstens:

Try resetting the controller system w/ a 15 second press of both Volume -'-'
and QAM together. If it comes back, then great. Either way, I recommend sending the unit back to Valve as it seems like a bad trackpad module.

\this worked for me

[ikhsan_ridlo]

I have same issue after recent update, already try to restart and factory reset, problem still exist