X button stopped working after 3.5.7 update

[megad00m54]

Granted I had been playing a light attack primary, signs secondary build on Witcher 3 heavily so it's possible that it could be that, but yesterday the X button just stopped working.

So I did usual updates on desktop + restart trick and that actually worked. For like an hour.

And when I was gonna go for a quick session right before bedtime, the X button wasn't working again.

Tried going on Beta in case the fixes come sooner there and I've done the endless restarts as well. Anyone else experiencing the same issues with their buttons? Currently on beta channel, 3.5.7 | 64GB model no mods apart from an SD card.

[Mahjik]

Have you gone into Settings and tested your inputs? If it's not registering there, it's likely a physical problem.

[megad00m54]

Originally posted by Mahjik:

Have you gone into Settings and tested your inputs? If it's not registering there, it's likely a physical problem.

Yup, it's the only button not responding there. I'm really not inclined to think that this is a physical problem (but I know it's still possible) since during the time where it worked for an hour, it worked perfectly. Then I put the deck into sleep/lock, and when I turned it on again the X button wasn't working again.

I've had button failures in my other devices before like my DS Lite, and I don't think it's a physical problem. Because when that DS button broke, it never went back up until I got the DS fixed unlike my Deck

[Mahjik]

If you think it's software, your main two options then are:

1. Factory Reset
2. Reimage

[Teles]

I have almost exact same issue except with the hamburger key. It will work for an entire gaming session then out of nowhere stop working. Then it won’t work for a while no matter what I do and goes back to working at some point.
Tried factory reset - didn’t fix it.
Going to try re image tomorrow.

[SweetJohnny]

I am also having the X button issue. I tried mapping X to R4 and still no luck. I think the update is buggered.

[megad00m54]

Originally posted by SweetJohnny:

I am also having the X button issue. I tried mapping X to R4 and still no luck. I think the update is buggered.

It's DEFINITELY software related

Bro...
1. Get on Beta channel
2. Update all you need to on game mode
3. Go on desktop and update all you need to
4. Restart
5. X button is magically back somehow lol

[megad00m54]

...aaand it's not working again lmao. At least I can confirm that this is a software issue, not hardware (PHEW). Guess I needed a break for the next few weeks after all

[Mahjik]

Originally posted by megad00m54:

...aaand it's not working again lmao. At least I can confirm that this is a software issue, not hardware (PHEW). Guess I needed a break for the next few weeks after all

I don't see how you conclude that with the actions taken. The button wasn't working consistently before you moved to beta, and it's still not working consistently after the move to beta. If anything, that pushes the problem to be less of a software issue.

The only real way to know is to reimage the Deck. If the behavior is inconsistent with a fresh install, it's a 100% a hardware issue.