Steam Deck
Soft reboot when making a purchase using Alipay/GCash
Good day Steam Deck Team!

I just want to report a repeating issue when I make a purchase transaction with my Steam Deck (while in the default game mode) and using the GCash/Alipay method.

Upon making a purchase of a game and reaching the redirect page to the Alipay payment gateway with the QR code and using my phone to scan and confirm payment, it does show a successful transaction page but whether you press the "return to merchant page" or wait for it automatically (to the steam store page?) the entire screen goes black and does a soft reboot of the steam deck on its own.

The good news is that the transaction does go through as the purchased item is added to my library, but I notice that the said item still remains in the cart until I remove it (just to tidy-up).

This issue itself is not really a big deal but perhaps could be nerve-wrecking to other customers if they make a purchase of similar method. Apologies I cannot provide a screenshot or know how to give further under-the-hood data to help investigate this.

I encountered this issue for all the transactions I made since beginning this year (as I bought my deck last January) and all of them exhibited the same issue. My deck is running the current/up-to-date stable release build, with only emudeck and decky (for powertools but oftentimes in default) being the add-on mods.

TLDR: make purchase at store page and use Gcash (Alipay) method. After paying and getting a success confirmation, deck blacks-out and does a reboot, but purchased game does get added to library.

Cheers guys!

Armand
Data di pubblicazione: 1 mag 2023, ore 17:47
Messaggi: 0