Freezing in every game, occasionally causing total system lockup

[DivideTheZero]

Hello, I've been having this problem ever since I got the Deck. Every game at some point, will lockup and I'll be forced to either quit the game, or occasionally force shut down the system. Possibly hardware issue?

The freezing occurs at seemingly random times, but *usually* within the first 15 minutes of launching a game. The game will freeze, the screen will go black for a sec, then when it comes back the game will be completely unresponsive. Audio still plays, and I can usually use the overlay and exit the game. Sometimes the overlay will also be unresponsive, and I have to force shut down the system. (Note: In these scenarios, I can still hear the overlay, I just can't see it)

This freeze occurs in *every single game I have tested*. H:ZD, Control, Hitman 3, No Man's Sky, Half Life 2, ME: Legendary, etc.

It appears like the GPU is crashing or resetting. Graphics settings and intensity appear to have zero impact on the issue. Happens just as often on low presets as on high presets.

So far I have tried re-imaging the deck, and opted into the beta branch. No change.

[zedalert]

Ryunam eredeti hozzászólása:

But doesn't this contradict the notion of a hardware failure being the primary cause of this problem ? If the whole issue could be narrowed down to a faulty power module that is misbehaving specifically in the faulty/crashing Decks, the fixed devices should not have those lines in the logs anymore, should they?

Sometimes errors in the logs are just errors in the logs. I have a Linux server running 24/7 and I see some different errors in logs, even hw errors, but it is still running for years with no issues. We need at least wait until Valve official response, or until there will be no more replies in this thread.

Or there is another option that someone could contact for example to Gamers Nexus and send them a few faulty Decks so they can partially investigate this problem and bring their video live, after that Valve should say something.

[RoseEater]

Sitalk eredeti hozzászólása:

RoseEater eredeti hozzászólása:

Getting same issue here. Would paste the journalctl output but there appears to be no way of copying and pasting from Konsole, even when NOT in desktop mode, unless you have a physical keyboard. Another SD fail.

I never had any issues copy/pasting from Konsole. You have two buttons right there on the window but you have other options even.
You can export for example the whole output in a text file from Konsole's File menu or you can just SSH into the SD and do all the copy/pasting on your PC.

I can copy, but coming back here and pasting does not work.

[RoseEater]

^TRXk1^ eredeti hozzászólása:

I'm in the process of asking for an rma and as if this problem was not widespread enough they ask me to plug the deck in different outlets and turn off updated fan control as if it's going to change anything. It's kinda frustrating. And I hope when I go through this I won't get another faulty deck.

Ryunam eredeti hozzászólása:

So, if I understand correctly, there's at least one confirmation that the "fixed" Decks still have those ina2xx errors in the logs.

This is worrying. Maybe many decks are ticking time bombs some exhibiting the problem much later than others.

Mine worked fine for several months and now it crashes every day, so maybe it was a matter of time like you say.

One thing I have noticed is that I am getting less crashes when hooked up to the power supply, but that might just be a coincidence.

[Vthyarilops]

zedalert eredeti hozzászólása:

Ryunam eredeti hozzászólása:

But doesn't this contradict the notion of a hardware failure being the primary cause of this problem ? If the whole issue could be narrowed down to a faulty power module that is misbehaving specifically in the faulty/crashing Decks, the fixed devices should not have those lines in the logs anymore, should they?

Sometimes errors in the logs are just errors in the logs. I have a Linux server running 24/7 and I see some different errors in logs, even hw errors, but it is still running for years with no issues. We need at least wait until Valve official response, or until there will be no more replies in this thread.

Or there is another option that someone could contact for example to Gamers Nexus and send them a few faulty Decks so they can partially investigate this problem and bring their video live, after that Valve should say something.

I really hope Valve can give a statement, I got a steam deck a couple weeks ago and have those errors in my journalctl yet haven't experienced any crashing (though I've been limiting fps/tdp for longer battery), I also use linux on all my computers so I'm not unfamiliar with errors that don't cause issues, I wish there was something to reliably test for this issue.

Dec 31 05:17:50 steamdeck kernel: opt3001: probe of i2c-PRP0001:00 failed with error -121
Dec 31 05:17:50 steamdeck kernel: ina2xx i2c-PRP0001:02: error configuring the device: -121
Dec 31 05:17:50 steamdeck kernel: ina2xx i2c-PRP0001:03: error configuring the device: -121
Dec 31 05:17:50 steamdeck kernel: ina2xx i2c-PRP0001:04: error configuring the device: -121
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc i2c-PRP0001:02: error configuring the device
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc: probe of i2c-PRP0001:02 failed with error -121
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc i2c-PRP0001:03: error configuring the device
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc: probe of i2c-PRP0001:03 failed with error -121
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc i2c-PRP0001:04: error configuring the device
Dec 31 05:17:50 steamdeck kernel: ina2xx_adc: probe of i2c-PRP0001:04 failed with error -121

[GOLDEN COIN$]

Did anyone on Windows ever had this GPU reset problem though?

[hoverboard07]

Possibly add me to the list I'm going to try to downgrade my steamos first if it doesn't work still I'm going to reluctantly and extremely nervously send rma my deck because based on the fact that the people in this thread have had multiple decks do the same exact thing makes me extremely nervous

[Quad_Plex]

hoverboard07 eredeti hozzászólása:

Possibly add me to the list I'm going to try to downgrade my steamos first if it doesn't work still I'm going to reluctantly and extremely nervously send rma my deck because based on the fact that the people in this thread have had multiple decks do the same exact thing makes me extremely nervous

I only recall one person in this thread claiming to see this issue on multiple Decks, which if true, would just mean they were extremely unlucky.

Think about it this way: If the issue were more wide-spread, don't you think Valve would've made a statement by now? Or news sites would've picked it up? As it stands I'm pretty sure this issue only affects a tiny fraction of Deck users. Since it's such an obvious issue, however, these affected Deck users are a very vocal minority (as seen by the pages in this thread)

At the end of the day, whether you need to do 1 RMA or 2 RMAs - wouldn't you want to have a functioning Deck any way possible? There really doesn't seem to be a software fix available, so your only real option is to trust in the RMA

[RoseEater]

An update from me, Elden Ring no longer crashes in the same way. Sometimes the game might quit and other times it freezes as it did before but now when the screen goes black, the game starts working again.

I have no idea what is going on but I am thankful this is kind of sorted for me (although I haven't tested any other games).

EDIT: Started playing Lost Judgement and it is crashing a lot. Will raise with Steam after all.

[hoverboard07]

Quad_Plex eredeti hozzászólása:

hoverboard07 eredeti hozzászólása:

Possibly add me to the list I'm going to try to downgrade my steamos first if it doesn't work still I'm going to reluctantly and extremely nervously send rma my deck because based on the fact that the people in this thread have had multiple decks do the same exact thing makes me extremely nervous

I only recall one person in this thread claiming to see this issue on multiple Decks, which if true, would just mean they were extremely unlucky.

Think about it this way: If the issue were more wide-spread, don't you think Valve would've made a statement by now? Or news sites would've picked it up? As it stands I'm pretty sure this issue only affects a tiny fraction of Deck users. Since it's such an obvious issue, however, these affected Deck users are a very vocal minority (as seen by the pages in this thread)

At the end of the day, whether you need to do 1 RMA or 2 RMAs - wouldn't you want to have a functioning Deck any way possible? There really doesn't seem to be a software fix available, so your only real option is to trust in the RMA

Eh don't mind me if I have to rma I have to rma I just get really nervous with this sort of thing

[hoverboard07]

That and I am wanting to use it for my school work anyhow I've reinstalled steamos but I think the performance overlay is broken because the games are playing just fine and yet according to overlay the GPU is at 200mh and 0% and is using less than 1gb of vram

[���]

Ryunam eredeti hozzászólása:

For those who have received an RMA'd Deck: do the boot logs (systemctl -b) still show any ina2xx-related error, or are those gone entirely?

I have a friend who recently got his Deck in Q4. He has the same ina2xx error message even though he does not encounter random freezes when playing. SteamOS 3.4.4 vanilla (no Decky Loader)

What works for me is to set GPU clock manually. When playing, the game randomly freezes after a few hours or specific area of gameplay. GPU clock fluctuates around 600-800, so I manually set the clock to 1000. It does not crash anymore even in that specific area where it always crashes.

[Inaudable]

Oh no! I have been having the same issue described in this thread, crashing going to black screen, then back to game with sound but unresponsive.
But I bought from Stockx (I'm in Australia) Has anyone managed to get a RMA in Aus? or did you go directly through stockx to get RMA?

[gregn930]

₿uy crypto eredeti hozzászólása:

Ryunam eredeti hozzászólása:

For those who have received an RMA'd Deck: do the boot logs (systemctl -b) still show any ina2xx-related error, or are those gone entirely?

I have a friend who recently got his Deck in Q4. He has the same ina2xx error message even though he does not encounter random freezes when playing. SteamOS 3.4.4 vanilla (no Decky Loader)

What works for me is to set GPU clock manually. When playing, the game randomly freezes after a few hours or specific area of gameplay. GPU clock fluctuates around 600-800, so I manually set the clock to 1000. It does not crash anymore even in that specific area where it always crashes.

This also fixed Arkham Asylum for me, I never got a crash after setting the clock and framerate to 40 FPS. However, I had already started the RMA process by then.

Perhaps you could keep everyone updated as you play more games? It may be a subsequent steam OS update since this was first identified, plus setting the clock, will fix the problem for a lot of people.

[Quad_Plex]

Inaudable eredeti hozzászólása:

Oh no! I have been having the same issue described in this thread, crashing going to black screen, then back to game with sound but unresponsive.
But I bought from Stockx (I'm in Australia) Has anyone managed to get a RMA in Aus? or did you go directly through stockx to get RMA?

I've heard people claim you can RMA from anywhere, but be prepared to pay for shipping yourself. Best thing you can do is just write a ticket to Steam Support and ask. I'd do that right away anyway, because they'll have you try a bunch of useless troubleshooting steps before accepting an RMA

[Devil_Neville]

I hadn't played my deck in a while but I got an SD for Christmas which I wanted to use in my deck. I updated my deck, formatted the SD then downloaded some new games. I left it to download and all was good until I plugged it in (with the official charger) so I can charge it at the same time.

I noticed after a bit that the screen went blank but was still lit up and was unresponsive so I had to hard reset. 5 mins later and it did the same thing so I took it off charge to see if that was the issue and everything downloaded fine. Once it downloaded, I browsed my steam library for a few mins and the screen froze and a cursor showed up which I could move but I couldn't press or do anything else so I had to hard reset. I wasn't in desktop mode or switched to desktop mode btw.
Its since been freezing in (verified) games, in handheld mode or while docked. I can't even get a straight hour without needing to hard reset.

I don't understand how my steam deck broke from sitting in a draw for a few weeks. Could it have been the update or the SD? I have no clue. I'm quite devo'd about it.