Left trackpad doesn't feel correct

[MrMaidx]

Hey,

I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. The right one vibrates nicely and click is "satisfying". The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. It felt "weird" immediately when I picked up the device for the first time.

Is it possible to somehow calibrate this? Or maybe tweak something physically inside the device to fix the issue?

Thanks.

[clectic]

Opprinnelig skrevet av Barry McCockinner:

Hey I had the same exact rattling on my right trackpad and I fixed it simply by loosening the 4 screws holding down the springs mounts, reseating the track pad in the center of its cutout, and then tightening the 4 screws when it was right.

Thanks for this, it saved me from a RMA.
Cutting a business card into four short strips and carefully inserting them along the straight edges of the pad as a "jig" helped me center it perfectly before retightening.

My previously unusable rattling right pad now feels very close to my trusty steam controller and even better than the (previously good) left one, but I'm not going to touch that one.
The whole process also fixed my right trigger binding near the last 5% of travel, perhaps because I inadvertently realigned the trigger base ever so slightly before tightening the screws down. Everything is perfect now and most of this seemed related to the tolerances of the alignment holes/pins on various parts.

For the purposes of warranty, I uuh, my Steam Deck just fixed itself and I DO NOT recommend opening the device.

PS: If my Steam Deck sounded like the Chewbacca one above I'd leave it as is for a 1/1 collectors piece!

[walmart_shoes]

Opprinnelig skrevet av clectic:

Opprinnelig skrevet av Barry McCockinner:

Hey I had the same exact rattling on my right trackpad and I fixed it simply by loosening the 4 screws holding down the springs mounts, reseating the track pad in the center of its cutout, and then tightening the 4 screws when it was right.

Thanks for this, it saved me from a RMA.
Cutting a business card into four short strips and carefully inserting them along the straight edges of the pad as a "jig" helped me center it perfectly before retightening.

My previously unusable rattling right pad now feels very close to my trusty steam controller and even better than the (previously good) left one, but I'm not going to touch that one.
The whole process also fixed my right trigger binding near the last 5% of travel, perhaps because I inadvertently realigned the trigger base ever so slightly before tightening the screws down. Everything is perfect now and most of this seemed related to the tolerances of the alignment holes/pins on various parts.

For the purposes of warranty, I uuh, my Steam Deck just fixed itself and I DO NOT recommend opening the device.

PS: If my Steam Deck sounded like the Chewbacca one above I'd leave it as is for a 1/1 collectors piece!

I'm so tempted to open mine up and see if it needs adjusted. Like the couple of people before me, Steam Support sent out an update on my ticket about a possible software fix that will adjust the hapitcs.

[Spirit 🐺]

Opprinnelig skrevet av Barry McCockinner:

If your comfortable doing a small teardown, reseating the trackpad fixed it for me.

Thanks :-)

In general I wouldn't have a problem with that but they offered me an RMA and according to their teardown video opening up the case will immediately weaken it and making it less robust (even so I'm not sure why that would be the case).

I'd prefer to not have to fix their issues and weaken my device cause of that.

[minceyeet]

Im pretty upset that the response has been “an update that allows you to adjust the intensity should adress the issue you describe.” If it was software calibration wouldnt everyone experience the same thing? I feel like im being gaslit.

For some people here its the left side for others its the right. If its intended then why are so many people interpreting it as a bug?

I want to be wrong. I hope its software. But since the issue isnt uniform for everyone it really seems like some units are defective.

[CrushedDiamond]

Opprinnelig skrevet av minceyeet:

Im pretty upset that the response has been “an update that allows you to adjust the intensity should adress the issue you describe.” If it was software calibration wouldnt everyone experience the same thing? I feel like im being gaslit.

For some people here its the left side for others its the right. If its intended then why are so many people interpreting it as a bug?

I want to be wrong. I hope its software. But since the issue isnt uniform for everyone it really seems like some units are defective.

Some are defective, you will have to RMA or if you had the trackpad rattle like I did you will need to fix it yourself, for me the screws were too tight for the right trackpad.

The software fix is JUST for the haptics being too weak on one side or the other NOT the rattle people are getting.

Steam controllers (I have 4) had this issue very early on with some coming out and the haptics just being calibrated weird. Software fixes came out shortly after that solved the issue. Seems its the same here.

If you are having the rattle noise its an RMA or self repair only.

[Lerrrtaste]

I have the same problem.

Short audio recording of the right touchpad https://recorder.google.com/share/f8fa874b-12cb-45ba-9c3a-bad97993724f

And this is the much louder left one: https://recorder.google.com/share/955feb22-beb9-4cad-a0e2-7d792a6cd5db

They were triggered by the "Test Input" menu and recorded at the same distance.
The sound of the left one is always like this.

I don't think this is a configuration thing. For example when they have the exact same settings during games the left one is still very loud while the right one makes no sound at all and they feel the same.

Same when emulating rumble or during startup haptics or typing on the keyboard or testing them with the "test input" menu, the left one rattles like it is not being held in place correctly. When pushing down only one at a time it is very noticeable in all the situations I listed.

It might be in the Steam UI that the left one sounds different because it simulates a DPad but it is not a dpad everywhere all the time.

(Posted this on reddit, got downvoted https://www.reddit.com/r/SteamDeck/comments/tcnakz/how_loud_are_your_touchpads/ )

[robinde67]

Opprinnelig skrevet av Lerrrtaste:

I don't think this is a configuration thing.

It's not. The majority have the same intensity on both left and right with minor differences that is the result of natural tolerances but minor enough to not be that noticeable. And they should never rattle like your left one (not that your right one sound good either). If it was intended to have different intensity on the left and right, the majority of people would have a faulty unit because they don't have different intensities. And majority of people don't have rattling haptics.

[Lerrrtaste]

Another Video for Steam Support where the left touchpad is louder: https://www.youtube.com/watch?v=f_AQEnBGfwQ

Do we know if they should be that loud? Is one of them just stuck in some way or is the loud one to loose and they should not rattle?

[Lerrrtaste]

Opprinnelig skrevet av robinde67:

Opprinnelig skrevet av Lerrrtaste:

I don't think this is a configuration thing.

It's not. The majority have the same intensity on both left and right with minor differences that is the result of natural tolerances but minor enough to not be that noticeable. And they should never rattle like your left one (not that your right one sound good either). If it was intended to have different intensity on the left and right, the majority of people would have a faulty unit because they don't have different intensities. And majority of people don't have rattling haptics.

Oh didn't see this, makes sense.

[Mustbe between 2and32 characters]

I've heard nothing since the reply about:
"adding haptics calibration features that will let each user adjust their haptic feedback experience. This feature will allow you to apply settings that should address the behavior you’ve described."

[Lerrrtaste]

I just recieved this response for the scond time after sending the Video and Audio to support. Maybe it can really be fixed, if they watched it and still say this.

Opprinnelig skrevet av Support:

Thanks for providing the requested information.

The team is currently working on adding haptics calibration features that will let each user adjust their haptic feedback experience. This feature will allow you to apply settings that should address the behavior you’ve described.

If you have an unrelated issue please reply here and I'll be happy to help.

Steam Support
Preston

[robinde67]

Opprinnelig skrevet av Lerrrtaste:

I just recieved this response for the scond time after sending the Video and Audio to support. Maybe it can really be fixed, if they watched it and still say this.

I would keep at them. You may get rid of the rattling by weakening your haptics, but it really shouldn't rattle like that to begin with.

[⭕⃤ BIPPO]

is there any fix for this or its a hardware issue? left trackpad is totally unresponsive, no rumble, super mushy.

[Mustbe between 2and32 characters]

Opprinnelig skrevet av ⭕⃤ BIPPO:

is there any fix for this or its a hardware issue? left trackpad is totally unresponsive, no rumble, super mushy.

What they said.

[robinde67]

Depends if you're technically proficient and live in US or UK where you have right to repair. if it is unresponsive and have no rumble at all or so weak you can't feel it. Send a support ticket and get it RMA'd. Even when the software fix does come, it's just fine calibration for smaller deviations most likely, don't expect it to perform miracles.