For Canucks who just bought the OLED Version

[TristanMike]

I just hopped onto the Shipping details of my purchase and saw this little guy:

Originally posted by VALVe:

Our distributor has hit a processing backlog for orders to Canada. We are actively working through the issue and will ship your order as soon as we can. You will receive an email with tracking information once your order ships.

Just to let you all know.

[Coffee]

It does that for every hardware orders pretty much.

[RabbleRouser]

Yea I saw that too. Will be interesting to see how long it takes to ship.

[Mango]

gives me plenty of time to try other handheld devices. especially seeing as how the limited edition is just a color scheme cashgrab.

[VastDarknyss]

Any progress? I just ordered mine earlier today. Has yours at least shipped yet?

[RabbleRouser]

Mine is shipped and on its way from Memphis. The tracking information specifies weekday delivery but I've heard from others FedEx will still deliver on weekends so here's to hoping they do!

[VastDarknyss]

Originally posted by RabbleRouser:

Mine is shipped and on its way from Memphis. The tracking information specifies weekday delivery but I've heard from others FedEx will still deliver on weekends so here's to hoping they do!

Very nice! Thanks for the update! Super excited! Here's hoping it arrives this weekend for you!

EDIT: Just an update for anyone that comes upon this thread, my status changed to "Packaged" probably around 2PM EST and I purchased it around 8AM EST on the 24th.

[RabbleRouser]

Update, FedEx shows the item is out for delivery right now even though the order specifies weekday delivery.

[RabbleRouser]

I paid 89 for import fees for a total of 778. Haven't heard anything about additional costs yet, Deck still isn't in my hands but can't see FedEx asking me to pay at delivery.

Edit: that's nutty that you got charged this additional fees. I hope you get reimbursed for those additional charges!

[VastDarknyss]

Originally posted by DeRanger:

Hey fellow Kanuckistanians, interested to know what your total shipping works(ed)-out to in total. Paid CA$95 shipping (indicated as "import fees" during checkout) but also got charged C$117 and change for further duties and taxes. Got it less than 96 hours after ordering but close to 30% in shipping and "import fees" is extraordinary.

I have a ticket in to Valve and they're not even sure if I was charged too much or not.

Mine came to $778.52 I'm in Ontario. $89.57 was the import fee.

[RabbleRouser]

Originally posted by DeRanger:

Hey thanks for the reply. Can you please keep this thread updated as I need something to take to Steam support to get my $117 back that Ceva Logistics caused me to lose at the border if that is in fact the case. Really appreciate it!

Definitely will. If you were charged duties it might have been declared incorrectly. Either way I really hope you can get that money back and will update you if I am charged anything extra as well.

[RabbleRouser]

Welp, looks like it's coming tomorrow now instead. Out for delivery all morning and now back at depot for delivery tomorrow. What's another day of waiting haha

[dew]

It took me 4 days to get mine from the time of it shipping in Canada, ordered on Saturday, Valve shipped it on Tuesday and I received it on a Thursday

[RabbleRouser]

Ended up getting mine yesterday even though it said it went back to depot. I was not charged any additional fees other than what I paid at checkout which was 778 with an 89 import fee.

[Mahjik]

Originally posted by DeRanger:

@dew, can you please confirm that you only paid the "import fees" charges at checkout and no further $100+ duties/taxes were charged because Ceva logistics can't ship a package properly in my case? Thanks, much appreciated.

I recall a similar issue the when the Deck first started shipping. I cannot find the thread now, but the user did not have to pay additional fees. It did require Valve involvement.

[靓仔森哥]

I order mine at Jan 1st 2024. Still waiting to be ship out, on 2nd step now and backlog.