Steam deck dock not working after updating.

[DeathAxe]

Got the steam deck dock today and hooked it all up and was working fine on my Sony Bravia TV.

Then I had to update the deck and dock and that's where I start getting issues, now the deck is working fine standalone but when it is docked the screen goes black yet the TV is not showing any picture.

Tried different ports/cables/TV's and all the same, has the update fubarred my dock?

[Clone303]

well it can be a bad HDIM cable, you try to replace that? for i had a bad one

[DeathAxe]

If you read my post I did say I have tried different ports/cables/TV's and it all started after the firmware update.

[Lecuistot]

on your Bravia how many fps did you have ? on mine its bloccked at 30 fps

[Applekid]

I’m having the same issue on my samsung. I was so excited and this has been a monumental disappointment

[DeathAxe]

No new firmware on either TV and there doesn't seem to be any documentation for a "factory mode" just the hard reset.

Getting well cheesed off as it seems there's quite a few TV's that the deck is having issues with.

[DeathAxe]

Anyways some progress, just in a final throw of the dice I stuck the deck on my old Sony android soundbar which is on my TV which I want to use the deck (which is 1 year old).

Lo and behold the deck launches into life and I have at least a working deck and dock.

I don't like using the HDMI on the soundbar as it's fiddly to use and not the greatest of pictures through the passthrough.

Hopefully Valve gets a firmware pushed out for all the TV's that people have said don't work with the dock.

[ladywolf1079]

It does not work with my Hisense TV either. I am very disappointed!!

[Niklas]

I'm having issues getting a picture on my Samsung CRG9 monitor. It worked before the firmware update, and still works in desktop mode but not in gaming mode. Hopefully it's an issue that Valve is going to fix rather soon. The Deck Dock going out and sabotaging itself through a pushed firmware update has to be a nightmare!

[DeathAxe]

I agree this is the only piece of equipment that I have issues with.

My PS 4 and 5, sky box, virgin box, blue ray player etc are all working with the TV so any incompatibility issues must be at the decks end.

Any way got a working solution for me but not everyone has a device with HDMI passthrough to try.

[CraftierJoker]

Has steam commented on this issue yet? I have received mine and low and behold is not working with my LG tv. Everything plugged in directly! Very frustrating

[DeathAxe]

Not to me, Steam support was very sympathetic and tried to get it working before I made my own workaround.

They did offer a refund mind so they are at least not being as bad as MS was back in the Xbox 360 debacle.

I suspect they know that the firmware got mucked up and now they need to work out a solution fast.

Still enjoying my Deck mind.

[[BR]-KuJo [Linux🐧]]

Try the following:

Connect the switched-on Steam Deck to the docking station. Then disconnect the power cable from the docking station. Then the Steam Deck itself tries to connect to the TV. When the picture is there, just plug the power cable back in.

It worked for me. Even after turning it off and on again, the docking station recognizes the TV correctly.

[Naaktgeboren]

Same issue with me. I tried the workaround above with no success. If I run my windows 11 installation, it functions correctly however with Steam, it’s black screen until pull the USB-C lead or remove the power lead. Then it’ll work until I shut down or leave desktop for gaming mode.

Valve, I’m trying to embrace Linux, make me want to use it!

[vamcs]

My dock stopped working overnight and the only thing that helped was to turn off and on the Steam Deck. Restarting didn’t help. Really strange but right now it’s working again for me. Not sure if it was an update or a power out during the night that caused the issue.

[Lala Satalin Deviluke]

fyi its the lateset update that borked the dock and deck output, its always 1 step forward 2 steps back with the deck working correctly, for those who want a workaround for using the dock, and are frustrated with valves borking updates to the deck and dock, a solution for using the dock that gets broken with valves updates is to buy the jsaux usb c to hdmi (i use the 60 heartz), plug said cable to deck, plug hdmi to cable and tv, use docks usb attached cable to power said cable, will output to tv with no problem, pray one day the deck and dock will work for non linux people like us who cant hack linux to have the deck or dock work proplerly