4k 30hz only

[Avengerz666]

Hi need help..when at desktop mode i can only get 4k 30hz dock mode..the dock in spec saycan 4k 60hz..when 1080p it can use full 120hz..i using lg c1 oled tv..already use hdmi 2.0 and also 2.1 cables..
got any fix for this problem?

[CORAX]

Is it even possible to get it to 4k 120hz? Without having to rip it open. Or change it from factory?

At which point why not just get a pc desk top instead? Or laptop?

[Avengerz666]

Originally posted by CORAX:

Is it even possible to get it to 4k 120hz? Without having to rip it open. Or change it from factory?

At which point why not just get a pc desk top instead? Or laptop?

i just wanna work it desktop for 60hz..the dock say can 4k 60hz..if you cant be helpful please dont bother comment here..i dont have pc or laptop..i only use steam deck in handheld mode for gaming and desktop mode for web browsing and streaming?is it a sins using if for other than gaming?why people like you even exist in the damn world..

[💚SuperMax💚]

4K is probably too much for Deck, try atleast 2K with upscaling where/if possible to 4K with FSR 2.

[Mahjik]

A few things... If you are using the official Steam Dock, there is a specific sub-forum for it here:

https://steamcommunity.com/app/1675200/discussions/3/

Next, you might check the TV. Some TVs/monitors have Hertz limits based on ports.

[CORAX]

Originally posted by Jas-Avengerz666:

Originally posted by CORAX:

Is it even possible to get it to 4k 120hz? Without having to rip it open. Or change it from factory?

At which point why not just get a pc desk top instead? Or laptop?

i just wanna work it desktop for 60hz..the dock say can 4k 60hz..if you cant be helpful please dont bother comment here..i dont have pc or laptop..i only use steam deck in handheld mode for gaming and desktop mode for web browsing and streaming?is it a sins using if for other than gaming?why people like you even exist in the damn world..

When asking the community. anything

Anyone in that community can answer the question. Push for why. Or question your motive.

Read what I said
question… not demand.

[maguu2u]

hey bud, I have a C1 too and my original dock would only output 4k 30hz, but it was a cheapo brand. I bought the JSAUX nvme dock and can confirm 4k 60hz works fine.
Docks vary and quoted specs are often not very accurate so if you can try a different dock, do so.

[Avengerz666]

Originally posted by maguu2u:

hey bud, I have a C1 too and my original dock would only output 4k 30hz, but it was a cheapo brand. I bought the JSAUX nvme dock and can confirm 4k 60hz works fine.
Docks vary and quoted specs are often not very accurate so if you can try a different dock, do so.

i see..ok then will try get another..tq then

[Waldherz]

Originally posted by 💚SuperMax💚:

4K is probably too much for Deck, try atleast 2K with upscaling where/if possible to 4K with FSR 2.

No.
The Deck is perfectly capable of 4k60 for desktop and light loads.
And it does support a 4k60 signal.

[Veica]

Originally posted by Jas-Avengerz666:

Originally posted by maguu2u:

hey bud, I have a C1 too and my original dock would only output 4k 30hz, but it was a cheapo brand. I bought the JSAUX nvme dock and can confirm 4k 60hz works fine.
Docks vary and quoted specs are often not very accurate so if you can try a different dock, do so.

i see..ok then will try get another..tq then

I can confirm Valve's dock also does 4k 60hz, however I find at that resolution/refresh rate I get some audio crackling. My TV is a Sony X90J which supports right up to 4K 120hz, so I suspect it's either a bad HDMI cable or just the dock itself. I don't have any experience with JSAUX docks but figured you wouldn't mind the info.

[PopinFRESH]

Originally posted by Veica:

Originally posted by Jas-Avengerz666:

i see..ok then will try get another..tq then

I can confirm Valve's dock also does 4k 60hz, however I find at that resolution/refresh rate I get some audio crackling. My TV is a Sony X90J which supports right up to 4K 120hz, so I suspect it's either a bad HDMI cable or just the dock itself. I don't have any experience with JSAUX docks but figured you wouldn't mind the info.

The official dock has/had some issues with audio crackling/distortion. If you haven't yet, there is a new firmware update for the Dock once you've updated your Steam Deck to 3.4.4 so you could try to update your Steam Deck and then connect it to your Dock and it should prompt you to do a firmware update

[Veica]

Originally posted by PopinFRESH:

Originally posted by Veica:

I can confirm Valve's dock also does 4k 60hz, however I find at that resolution/refresh rate I get some audio crackling. My TV is a Sony X90J which supports right up to 4K 120hz, so I suspect it's either a bad HDMI cable or just the dock itself. I don't have any experience with JSAUX docks but figured you wouldn't mind the info.

The official dock has/had some issues with audio crackling/distortion. If you haven't yet, there is a new firmware update for the Dock once you've updated your Steam Deck to 3.4.4 so you could try to update your Steam Deck and then connect it to your Dock and it should prompt you to do a firmware update

Thanks. I took a look and my deck is on 3.4.4. My dock currently has firmware 0.13.15.108 but it still does the crackling thing. There hasn't been a newer firmware update yet has there?

[PopinFRESH]

Originally posted by Veica:

Originally posted by PopinFRESH:

The official dock has/had some issues with audio crackling/distortion. If you haven't yet, there is a new firmware update for the Dock once you've updated your Steam Deck to 3.4.4 so you could try to update your Steam Deck and then connect it to your Dock and it should prompt you to do a firmware update

Thanks. I took a look and my deck is on 3.4.4. My dock currently has firmware 0.13.15.108 but it still does the crackling thing. There hasn't been a newer firmware update yet has there?

I don't recall the firmware version but I'll try to remember to check when I get home tonight to confirm if that is the most recent one.

[SecretAgentMan]

If anyone is still facing this issue, in my situation it was that the steam deck automatically grabbed the resolution of my tv (4k) with 30hz. Apparently, this setting has priority over the the ingame battery-saving settings (where you set a refresh- and framerate for your specific game.

What i did is simply change the overal resolution in the steam deck setting:
Settings > Display > Resolution

I set it to 1920x1080@120 (the 120 standing voor refresh rate).

This worked for me, and seems a logical fix for most? I hope so anyway. GL

[Prezidentas]

Originally posted by SecretAgentMan:

If anyone is still facing this issue, in my situation it was that the steam deck automatically grabbed the resolution of my tv (4k) with 30hz. Apparently, this setting has priority over the the ingame battery-saving settings (where you set a refresh- and framerate for your specific game.

What i did is simply change the overal resolution in the steam deck setting:
Settings > Display > Resolution

I set it to 1920x1080@120 (the 120 standing voor refresh rate).

This worked for me, and seems a logical fix for most? I hope so anyway. GL

The problem in this post was HDMI 1.4 limitation even though the equipment supported HDMI 2.0. I don't think your issue is related at all.