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that's a load of BS.
this part was so funny.
I'm happy with my deck but how Valve handle the delivery (GLS, one of the worst and a package that is easily identifiable) make that i feel like sharing a review but i can't.
Same with other types of consoles on manufacturers' pages. If you want reviews, you have to see them on 3rd Party pages.
In fact, I even went to the Acer Store Page where I got my Predator Gaming Laptop. Guess what? No reviews there either.
So it doesn't seem like Valve/Steam is an outlier here on not providing a way to post reviews on hardware that they make. The disparity comes because Valve/Steam also sells games and software that they DO allow posting reviews on.
In fact, if Valve/Steam allowed people to post reviews on their store page for hardware, that would make them an outlier. If no one else is allowing it, there must be some sort of valid business model for it.
So I guess the ranting should be levied at other parties too, including Nintendo.
And I believe someone already mentioned that if you really want to leave a review, you have options. You could post a review here. Or on Reddit. Or on YouTube. And if people want to search for Steam Deck Reviews, there is a chance they will find it.
Would it be nice if Valve/Steam made it so people who actually purchased a Steam Deck (and not just someone who made a reservation) could leave a review...sure. Would I read those reviews? Absolutely. It would be nice if other manufacturers did that as well, but they don't.
But also, one of the things that help to put Steam game reviews in context is the amount of time that the reviewer has on the game. Personally, any review that I see from someone with less than 1 hour on the game, I immediately ignore it. Unless you played the game off line, you have nothing to tell me about the game after .2 hours of game play. Unless you are just saying that you couldn't get it to work.
With Hardware, there wouldn't be any way to see how much time someone has using the hardware when they made the review, for that added context. Unless, of course, you want Valve/Steam tracking your actual use time on the Steam Deck. Which seems a bit creepy to me. I don't think I want Valve/Steam differentiating between my time on my laptop or (eventually) my Steam Deck. That isn't any of their business, quite frankly.
And you would have to deal with the negative reviews from people who say all sorts of positive things about something and then give it a negative review for just one thing. Like say how it was shipped and delivered. So the product gets a negative review, even though the user supposedly loves the product, but they are making their voice heard about one thing they don't like by leaving a negative review.
For a business, crap like that just isn't worth it.
However, I do see why hardware manufacturers might not want to allow that. And maybe Valve/Steam learned something from allowing that in the past. Like maybe it wasn't the best choice for their business.
My primary point is that this seems to be the modus operandi for most hardware manufacturers.
And out of sheer morbid curiosity, I went back to the Nintendo Store Page and it doesn't seem like Nintendo has an option to review the games that they sell. Which is curious since it seems like the Xbox Store Page does.
I didn't look at a bunch of store pages, but maybe Nintendo is the Outlier in that regard and it sort of makes Steam and Xbox look better that they at least let customer leave reviews for the games that they sell.
it's one thing to offer a thumbs up/down button, another entirely to let users actually write reviews for the game and let other users read this
as far as I know, Valve is the best in class if you only count reviews made directly at the game stores, not third party websites that focus only on reviewing and grading games
so yeah, it's disapointing that they would choose to go against their own openness on this particular case, even if understandable
one can argue that binary grades lend themselves better for games than hardware because for games "liking it" is the ultimate bottomline, but serious reviewers usually complain about that binary grading and use the review text to go way beyond it fir games too...
...and that is exactly why I think Calve should have taken a leap of faith with the Deck too
I fully expect the Deck would be graded "Overwhelmingly Positive" with a TON of reviews in the lines of "has several growth pain points but I loved every minute using it despite those issues" (thumbs up)
Good point. kinda agree and I left a positive review for the Steam Controller and Steam Link (which I'm still using every day). But I also want to know what other experiences people had like with the RMA time and quality control
Recently the screen will no longer come on. Google the problem apparently its a very common issue. The unit powers on just fine and I can connect it to my television via my dock with HDMI and get a picture and use the device. But I bought the device to use it as a handheld device not a console connected to a tv. None of the steps I followed on reddit forms worked to solve the issue. Looked for help from Value support, they provided the exact same steps as reddit. After all that they tell me that I can send it to them to repair for $185. More than half the cost of a new one and establishing no confidence that the issue would not happen again or have to deal with another issue later down the line. They told me the only other route was to refer to the IFixit forms and attempt the repair myself.
So I risked the chance to follow IFIXIT and replace the screen with a kit + shipping for the screen and tools for ~$80. Unfortunately the same issue persists.
This is a common problem with the device and obviously a production flaw.
In my eyes my device is useless.
I don't care that the warranty was only for 1 year.
I bought their product and treated it with great care and it didn't even last 2 years.
With my only real options being to pay them more than half for a "possible" repair.
This is utter ♥♥♥♥♥♥♥♥.
I will never buy another steam deck or ever recommend it to any friends or family.
I only hope someone else finds this comment useful. I suggest they buy a Nintendo Switch or an ASUS ROG Ally instead.
Valve PISS OFF
Experiences are not that useful to be honest. Look at the review problem with Uber and Lyft. Driver knows 4.6-4.8+ average rating is utterly crazy. All rating systems are flawed unless you can tie the experience to the buyer.
The games they "verify" are not always as compatible as you would be led to believe. The console can't handle top-quality graphics. Hell, I can't even get it to launch games half the time, because they aren't designed with steam deck compatibility in mind. I would rather have my $400 back to spend on an actual gaming PC, because I would probably have less issues.
I haven't been able to play warframe in over a year, because for some reason the launcher doesn't like proton and won't let me select the password field to login. But for some reason, warframe is verified as steam deck compatible. Mind you, I had this issue out of the box. Warframe was the first thing I wanted to play on the console. It still has not been resolved months later.
I have also been having issues with BG3, and Palworld. The issue being the same for both. Basically, when I try to verify the files, it reports a corrupt file and tries to download a replacement. When the replacement finishes downloading, it is immediately declared corrupt as well, and the download is launched again. The game cannot be launched and is entirely inaccessible.
Meanwhile, on my laptop, which is over 10 years old, I experience NONE of these problems, and the only reason I don't just go back to playing on that is because my GPU is outdated as hell, and the casing doesn't have space for an upgrade, so the games run like ♥♥♥♥ on it.
where their Product was? & The Shipping took forever to Arrive...
They started asking if it was Stolen...
Ever Since The STEAM Deck Has Come Out?? It's Been Nothing,
But A Fishy Product From The Vergy Beginning Till Now...
If This Thing Was Valve's Pride & Joy???
You Would Think It Would Be Way More Treated Respectfully,
Then The Whole STEAM Client It's Self Problems People Have...
But No... No, It Doesn't
& You Might Ask, Why Isn't There A Review System Behind This?
Other Hardware Does??
Is It Possible That It's A Faulty Product & It's Always Came Off As A Scam?
Someone Even Claimed That They Can't Get Through To A Refund Either...
I'm Not Trying To Say Your Money Was Stolen Here...
But...
Look At The Entire History Of The STEAM Deck?
Every Model Released Has Some Kind Of Problem,
The Marketing Even Had Problems?
The Software Had Problems?
The STEAM Deck Can't Even Play Big Power Hungry Games On It?
For A Product With Sooo Many Problems?
You Would Think Someone Has Some Serious Explaining...
But Your Being Kept Silent About It... Why?
The Bug Fixes Take Forever To Arrive...
Yet You Keep Buying This Product, People Keep Buying It...
Why?
Do You Really Just Enjoy The Frustration?
Is That Why People Keep Buying It?
What Is Your Actual Reason?
STEAM IS ENTIRELY FREE,
YET YOU PAID MONEY FOR WHAT IS FREE???
IT'S THE SAME PRODUCT...
Why? Why Pay What Is Already Free?
You Want The Small Screen, Right?
Yet, That Small Screen Is Nothing, But Head Aches?
Right?
So What Is It That Keeps You To Continue Paying For It?
What Happens When Another Model Comes Out?
And It Too Has Some Kind Of Problem With It?
How Many Of You Will Buy That Model, Too???
I'm Willing To Bet...
The STEAM Deck Was The Culprit For The Internet Issue,
It's Way Too Fishy For Sooo Many People To Have An Issue,
That It's Just A Model/Router Issue, specially When Not
Everyone Uses The Same Modem/Router Setup...
Right?
So It Was A Hardware Issue, It Had To Be,
It Could Of Even Been A Driver, Or Software Issue, Too...
But...
What Is Your Actual STANCE On The STEAM Deck, Right Now???
How Many Peple Still Support A Possitive Review??