My Deck bricked itself?

[ratfromthemoon]

I was playing Elden Ring for about 3 hours when the frame suddenly dropped drastically and the whole machine crashed. Now I cannot turn the deck on. Holding down the power button for 10 seconds doesn't do anything and booting to recovery doesn't work either. The charging light also doesn't light up when plugging the Deck in anymore.

I tried taking the back plate and the metal shield inside off but there's no visible damage. The Deck was not hotter than usual or have any weird performance issue before the frame drop at all. Anyone has the same problem.

This is a brand new Q3 256gb with no third party components. I was playing it handheld too, no dock/hub/anything. Literally got it 2 days ago.

[ReBoot]

Contact Steam support.

[ratfromthemoon]

Originally posted by ReBoot:

Contact Steam support.

Yeah I'm just waiting to hear from them. Probably an RMA at this point

[FiZzAcK]

Hi, I have the same Problem I try to reimage the steam deck but same Problem stuck on Boot Logo.
If you solve the Problem let US hear how you do this ;)

[FiZzAcK]

FYI, After the new installation, I simply let it run empty overnight and today it works again.

I hope that help you too.

[PopinFRESH]

Did you try plugging it in to charge and leaving it until its fully charged?

[aidanator1000]

Originally posted by FiZzAcK:

FYI, After the new installation, I simply let it run empty overnight and today it works again.

I hope that help you too.

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

[bean]

Originally posted by aidanator1000:

Originally posted by FiZzAcK:

FYI, After the new installation, I simply let it run empty overnight and today it works again.

I hope that help you too.

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

there are posts on here that go into more detail than i will but basically you want to force bios on boot and leave it to run out of battery.

[Falkentyne]

Originally posted by aidanator1000:

Originally posted by FiZzAcK:

FYI, After the new installation, I simply let it run empty overnight and today it works again.

I hope that help you too.

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

Yeah your problem and his problem are different.
He was stuck on boot logo
Yours won't even turn on.

Open the Deck.
Disconnect the battery from the connector.
After you disconnect the battery, hold down the power button for 60 seconds.
After you hold down the power button for 60 seconds, release it and press "...." (3 dots), volume down and power for 60 seconds. (EVEN with power and battery disconnected!)

Then, connect the AC Adapter.
Does the charging light turn on now?

If NOTHING turns on, just RMA.
If the charging light turns on but it cycles between 3 different brightness levels, unplug the charger and reconnect the battery.
Then let it charge for 2 hours.

[DarkPhoenix01]

Originally posted by FiZzAcK:

Hi, I have the same Problem I try to reimage the steam deck but same Problem stuck on Boot Logo.
If you solve the Problem let US hear how you do this ;)

My Deck is stuck on updates and installing, tried reimaging it and it won't boot into recovery and it's stuck on boot logo and then goes to a black screen, don't know what to do

[stuffun]

Originally posted by Falkentyne:

Open the Deck.
Disconnect the battery from the connector.
After you disconnect the battery, hold down the power button for 60 seconds.
After you hold down the power button for 60 seconds, release it and press "...." (3 dots), volume down and power for 60 seconds. (EVEN with power and battery disconnected!)

Then, connect the AC Adapter.

JeebusChryslerOMG!
This saved me, dear Falkentyne. Thank you so very much!
I thought it was bricked. I had a sawed off 1tb, hall sensor sticked, liquid metal cooled beast (RMAre you crazy) that today was only getting me the black-screen-haptics-and-fans-limbo.
I did everything. Eventually swapped to the default 64gb and was shocked to realize that the problem remained. Searched "bricked steam deck" and found this post.
I really did not expect that unplugged voodoo to work but it sure did.
Again - Thank you so very much!

Cheers /Staffan

edit:
I had it shut down and charging. Today when I started it the black-screen-haptics-and-fans-limbo was back. Uhhh...
I forgot to mention that I've had it dual booted for over a month with no issues except having to reinstall rEFInd once.

[Walker]

Originally posted by Falkentyne:

Originally posted by aidanator1000:

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

Yeah your problem and his problem are different.
He was stuck on boot logo
Yours won't even turn on.

Open the Deck.
Disconnect the battery from the connector.
After you disconnect the battery, hold down the power button for 60 seconds.
After you hold down the power button for 60 seconds, release it and press "...." (3 dots), volume down and power for 60 seconds. (EVEN with power and battery disconnected!)

Then, connect the AC Adapter.
Does the charging light turn on now?

If NOTHING turns on, just RMA.
If the charging light turns on but it cycles between 3 different brightness levels, unplug the charger and reconnect the battery.
Then let it charge for 2 hours.

Огромное человеческое спасибо! Как же рад что наткнулся на ваш комментарий и нашел хоть какой то вариант. И главное что он сработал!!!
Я уже был разочарован, а получив от техподдержки сообщение что из вариантов только замена, и в другой стране. Хотел уже просто попробовать снять аккумулятор, но о такой последовательности даже подумать не мог

[L1N3B3CK]

Update ? Same here

[Sniper Joe]

Originally posted by Falkentyne:

Originally posted by aidanator1000:

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

Yeah your problem and his problem are different.
He was stuck on boot logo
Yours won't even turn on.

Open the Deck.
Disconnect the battery from the connector.
After you disconnect the battery, hold down the power button for 60 seconds.
After you hold down the power button for 60 seconds, release it and press "...." (3 dots), volume down and power for 60 seconds. (EVEN with power and battery disconnected!)

Then, connect the AC Adapter.
Does the charging light turn on now?

If NOTHING turns on, just RMA.
If the charging light turns on but it cycles between 3 different brightness levels, unplug the charger and reconnect the battery.
Then let it charge for 2 hours.

Thank you so much, this works, i tried all the other things but only your method worked for me

[Wolfric]

Originally posted by Falkentyne:

Originally posted by aidanator1000:

how do you let it run empty? my steam deck wont turn on at all so i have no idea how the battery could empty out when not running

Yeah your problem and his problem are different.
He was stuck on boot logo
Yours won't even turn on.

Open the Deck.
Disconnect the battery from the connector.
After you disconnect the battery, hold down the power button for 60 seconds.
After you hold down the power button for 60 seconds, release it and press "...." (3 dots), volume down and power for 60 seconds. (EVEN with power and battery disconnected!)

Then, connect the AC Adapter.
Does the charging light turn on now?

If NOTHING turns on, just RMA.
If the charging light turns on but it cycles between 3 different brightness levels, unplug the charger and reconnect the battery.
Then let it charge for 2 hours.

Wow, this fixed my brick deck! Thank you so much! Already had a ticket and could RMA but as warranty period has passed steam only offered repair for money, which I saved now...

[RSebire]

My deck won’t let me install anything via discover, no updates, nothing