Aus - Shipping a $1050 item via StarTrack is a bold move

[beep]

Lets see how it pans out. Would much rather pay $50 more, and ship via literally any other courier service.

[pocketsimon]

Lol, I thought the same thing. My tracking link tells me that "Estimated delivery was on Saturday November 23" so who knows when it'll show up.

[beep]

Originally posted by pocketsimon:

Lol, I thought the same thing. My tracking link tells me that "Estimated delivery was on Saturday November 23" so who knows when it'll show up.

Well, it arrived. Box has taken a beating (looks like it was jammed into a belt or something?), but the deck itself is perfectly fine.

[beep]

Originally posted by Dev:

Mine just arrived today. After ordering last Tuesday 19th Nov (got white limited edition deck). After valve deducted payment from my card, the tracking was stuck on preparing shipping for 1 day. By Thursday, valve sent me tracking info. Up until yesterday lunchtime tracking was stuck on estimated delivery last Saturday 23rd. Contacted valve and StarTrack. Turned out valve is shipping batches of decks to startrack at a time. So yesterday StarTrack received the deck & immediately updated tracking. This afternoon it arrived (signed delivery)…

TLDR is most of the delay is valve

Oh, not so bothered about any delays; more StarTrack have a tendency to loose packages, destroy packages, just plain not deliver packages, and otherwise do anything possible to make life unpleasant when dealing with them.

[Dev]

Originally posted by beep:

Originally posted by Dev:

Mine just arrived today. After ordering last Tuesday 19th Nov (got white limited edition deck). After valve deducted payment from my card, the tracking was stuck on preparing shipping for 1 day. By Thursday, valve sent me tracking info. Up until yesterday lunchtime tracking was stuck on estimated delivery last Saturday 23rd. Contacted valve and StarTrack. Turned out valve is shipping batches of decks to startrack at a time. So yesterday StarTrack received the deck & immediately updated tracking. This afternoon it arrived (signed delivery)…

TLDR is most of the delay is valve

Oh, not so bothered about any delays; more StarTrack have a tendency to loose packages, destroy packages, just plain not deliver packages, and otherwise do anything possible to make life unpleasant when dealing with them.

If you have had bad experience with StarTrack & worried about your delivery compromised intentionally or unintentionally I would give StarTrack a call & lodge a ticket.

The reason to lodge a ticket is as I found out it flags your delivery as been monitored by their internal customer team an extra later of internal scrutiny that the driver is actually made aware of at delivery. It’s also easier to get into customer service should there be issues with delivery.

For reference mine came yesterday in pristine condition including external cupboard box not even a dent. I actually asked the delivery driver to wait ~1 min whilst I opened the external box to inspect double check and then signed.

[beep]

Originally posted by Dev:

Originally posted by beep:

Oh, not so bothered about any delays; more StarTrack have a tendency to loose packages, destroy packages, just plain not deliver packages, and otherwise do anything possible to make life unpleasant when dealing with them.

If you have had bad experience with StarTrack & worried about your delivery compromised intentionally or unintentionally I would give StarTrack a call & lodge a ticket.

The reason to lodge a ticket is as I found out it flags your delivery as been monitored by their internal customer team an extra later of internal scrutiny that the driver is actually made aware of at delivery. It’s also easier to get into customer service should there be issues with delivery.

For reference mine came yesterday in pristine condition including external cupboard box not even a dent. I actually asked the delivery driver to wait ~1 min whilst I opened the external box to inspect double check and then signed.

Interesting, Valve isn't requiring a signature on delivery.