Does anyone know what happens? Steam Deck OLED

[Wembie]

Hello, what happened is that I played normally and I turned it off normally and then when I turned it back on it didn't give me a screen and the power button just started flashing and the fan turned on for about 5 seconds and it turned off again and that continued. process successively as shown in the video I made, it has not been dropped or anything like that that affects anything.

Video:

https://youtube.com/shorts/MZV9bXM962o?si=R8L0nmkXhIpBe-yV

—————————————————————

The solution by steam support:

Ensure the device is fully powered down. Once the device is fully powered down plug in the included power supply.

Hold down the "volume +" and the "..." buttons for 10 seconds

While still holding down the "volume +" and "..." buttons, unplug the power supply from the Steam Deck
After a few seconds, you should see the LED flash blue a few times, this indicates that the Steam Deck successfully went to battery shipping mode. Wait a few moments until the LED stops flashing blue.

Hold down the power button until the power LED flashes white. The unit should now boot.

[Lil B_999]

Originally posted by Wembie:

Hello, what happened is that I played normally and I turned it off normally and then when I turned it back on it didn't give me a screen and the power button just started flashing and the fan turned on for about 5 seconds and it turned off again and that continued. process successively as shown in the video I made, it has not been dropped or anything like that that affects anything.

Video:

https://youtube.com/shorts/MZV9bXM962o?si=R8L0nmkXhIpBe-yV

Oled Steam Deck has issues rn, I wouldn't be suprised if it happened to other people. I have lcd one and it has not caused me any issues with it.

[RedBaronK™]

Try using battery storage mode. It solved black screen issues, game issues, don't ask me how but it solves all sorts of problems. Doesn't hurt to try.

[Wembie]

Originally posted by RedBaronK™:

Try using battery storage mode. It solved black screen issues, game issues, don't ask me how but it solves all sorts of problems. Doesn't hurt to try.

I have already tried it and I just did it again but it doesn't work because it doesn't even turn on as shown in the video, that is, it doesn't give a screen no matter how you start it.

[Wembie]

Originally posted by Lil B_999:

Originally posted by Wembie:

Hello, what happened is that I played normally and I turned it off normally and then when I turned it back on it didn't give me a screen and the power button just started flashing and the fan turned on for about 5 seconds and it turned off again and that continued. process successively as shown in the video I made, it has not been dropped or anything like that that affects anything.

Video:

https://youtube.com/shorts/MZV9bXM962o?si=R8L0nmkXhIpBe-yV

Oled Steam Deck has issues rn, I wouldn't be suprised if it happened to other people. I have lcd one and it has not caused me any issues with it.

Pure and simple sadness :( so what could I do? :c

[Lil B_999]

Originally posted by Wembie:

Originally posted by Lil B_999:

Oled Steam Deck has issues rn, I wouldn't be suprised if it happened to other people. I have lcd one and it has not caused me any issues with it.

Pure and simple sadness :( so what could I do? :c

Reach out to Steam Support about this issue, they know what to do

[Wembie]

Originally posted by Lil B_999:

Originally posted by Wembie:

Pure and simple sadness :( so what could I do? :c

Reach out to Steam Support about this issue, they know what to do

Yes, I have been doing this process for 2 days, the problem is that they respond to me every day but here we are going little by little to reach a solution, (To emphasize that what they have told me to do has not worked) anyway, many thank you

[Lil B_999]

Originally posted by Wembie:

Originally posted by Lil B_999:

Reach out to Steam Support about this issue, they know what to do

Yes, I have been doing this process for 2 days, the problem is that they respond to me every day but here we are going little by little to reach a solution, (To emphasize that what they have told me to do has not worked) anyway, many thank you

Ask Yt ppl about this situation. Yt ppl who have same Steam Deck as you

[RedBaronK™]

Originally posted by Wembie:

Originally posted by RedBaronK™:

Try using battery storage mode. It solved black screen issues, game issues, don't ask me how but it solves all sorts of problems. Doesn't hurt to try.

I have already tried it and I just did it again but it doesn't work because it doesn't even turn on as shown in the video, that is, it doesn't give a screen no matter how you start it.

What about on an external screen?

[Wembie]

Originally posted by RedBaronK™:

Originally posted by Wembie:

I have already tried it and I just did it again but it doesn't work because it doesn't even turn on as shown in the video, that is, it doesn't give a screen no matter how you start it.

What about on an external screen?

How?

[yokoshlomo]

Originally posted by Wembie:

Originally posted by RedBaronK™:

What about on an external screen?

How?

USB C adapter/ Steam Dock

[Wembie]

Originally posted by yokoshlomo:

Originally posted by Wembie:

How?

USB C adapter/ Steam Dock

Didn’t work

[Wembie]

The solution by steam support:

Ensure the device is fully powered down. Once the device is fully powered down plug in the included power supply.

Hold down the "volume +" and the "..." buttons for 10 seconds

While still holding down the "volume +" and "..." buttons, unplug the power supply from the Steam Deck
After a few seconds, you should see the LED flash blue a few times, this indicates that the Steam Deck successfully went to battery shipping mode. Wait a few moments until the LED stops flashing blue.

Hold down the power button until the power LED flashes white. The unit should now boot.

[Falkentyne]

Originally posted by Wembie:

Hello, what happened is that I played normally and I turned it off normally and then when I turned it back on it didn't give me a screen and the power button just started flashing and the fan turned on for about 5 seconds and it turned off again and that continued. process successively as shown in the video I made, it has not been dropped or anything like that that affects anything.

Video:

https://youtube.com/shorts/MZV9bXM962o?si=R8L0nmkXhIpBe-yV

RMA it.

I remember the LCD Deck had a similar issue, except that the LED would turn on for about 1 second then stay off for about 5 seconds. FWIW, the only way I was able to fix that was to unplug the battery and USB AC, hold down the power button for 60 seconds, plug the battery back in (this would at least stop the cycling), then either turn it on and let it sit there for about 2 hours, or plug in the AC adapter and let it sit there for like 2 hours. This was over a year ago. Eventually, the Deck would just randomly turn on.

I have not encountered this issue since that time (I had wrote posts here and on reddit buried about something like this).

[RedBaronK™]

Originally posted by Wembie:

The solution by steam support:

Ensure the device is fully powered down. Once the device is fully powered down plug in the included power supply.

Hold down the "volume +" and the "..." buttons for 10 seconds

While still holding down the "volume +" and "..." buttons, unplug the power supply from the Steam Deck
After a few seconds, you should see the LED flash blue a few times, this indicates that the Steam Deck successfully went to battery shipping mode. Wait a few moments until the LED stops flashing blue.

Hold down the power button until the power LED flashes white. The unit should now boot.

So did the storage mode work?

[Wembie]

Originally posted by RedBaronK™:

Originally posted by Wembie:

The solution by steam support:

Ensure the device is fully powered down. Once the device is fully powered down plug in the included power supply.

Hold down the "volume +" and the "..." buttons for 10 seconds

While still holding down the "volume +" and "..." buttons, unplug the power supply from the Steam Deck
After a few seconds, you should see the LED flash blue a few times, this indicates that the Steam Deck successfully went to battery shipping mode. Wait a few moments until the LED stops flashing blue.

Hold down the power button until the power LED flashes white. The unit should now boot.

So did the storage mode work?

No bro, the only solution that works for me it’s that one