OLED shipping to the UK

[Clarkey91]

My OLED was distanced on Saturday, how long have people been waiting for theirs to arrive roughly?

[PurpleStorm25]

I would consider cancelling, just to be on the safe side. But it’s totally up to you. I’m not sure whether ParcelForce do deliver on Saturdays either. Their local depot could potentially be up for pick ups. I’m sure all this info could be found on their websites.

[ozgunkilic]

Thanks for the quick reply. The only info on their website about Saturdays delivery is that they can deliver on Saturdays for an extra fee, which should have been paid by the sender. I guess no one in the UK has been delivered on Saturday. It seems they are open for busines on saturdays though, from 08-12, on their website.

I guess I have no choice but to cancel it if it isn't handed over to GLS tomorrow.

[Decky2024]

Ursprünglich geschrieben von monster_kid:

Ursprünglich geschrieben von mckeodec:

Ordered mine on 29th November. Sat in customs at Parcel Force Hub Coventry since 1st December. Now a message from Parcel Force stating it was posted incorrectly by Steam.

I live in Northern Ireland (supposedly part of UK). Parcel Force say it should have been sent via GLS Ireland and not GLS UK from Netherlands. Why on earth would this make sense and how would I even know this . If this is a mistake on behalf of Steam supplier then this is shockingly poor! I do believe it is a mistake on behalf of Parcel Force though which is also shockingly poor.

They are advising they will send the item back to Netherlands instead of actually delivering to me in UK. Both Steam and Parcel Force may sort this mess out - I am extremely pi$$ed off with this nonsense!

I'm also in Northern Ireland. Ordered Nov 18th, deck shipped Nov 23 through Netherlands GLS, and arrived in a UK Parcel Force deop Nov 30th. No update since.

I haven't gotten any insane customs BS about actually sending it back to NL GLS holy hell, but I'm starting to sweat since it's been so long.

I contacted Steam customer support who basically said "sorry it's outside our shipping estimate but it'll show up, eventually"

Any update on receiving your Steam Deck monster_kid?

I am still in a fight with Parcel Force over this. I made a formal complaint, received a call from a useless ♥♥♥♥ in their “Chief Executive Office “ today.

Spouting the same nonsense that it should’ve went to GLS Dublin and not GLS UK and basically blaming it on GLS. But hey what do you know, I have just found out Parcel farce and GLS are the same company.

So I have to escalate my complaint and asked why they couldn’t send it on to GLS Dublin on the 1st December instead of letting sit 10 days. They are still suggesting that it will take 2-3 weeks to be returned to Netherlands and then who knows after that.

So I have now raised a complaint with Steam and am demanding a replacement be sent via a different courier.

Long story short, if yours is in Coventry then you may end up in the same bull$hit nonsense that I am caught up in so you be best challenging them on it. If yours went to Dublin then your probably fine

[Decky2024]

Some lovely reviews online about GLS couriers and also mention in there regarding Steam Deck. Perhaps you need to take note of this Steam

https://uk.trustpilot.com/review/gls-group.net

[Clarkey91]

Ursprünglich geschrieben von ozgunkilic:

I placed an order a couple of hours ago (on December 10th) with the hope of receiving it before December 17th when I'm scheduled to fly abroad. The plan was to give it as a gift for my nephew. Considering the time constraints, should I cancel the order? What are the odds of timely delivery?

P.S.: I received my OLED on November 23rd (ordered on launch day) in London, UK.

Question: Does ParcelForce deliver on Saturdays, or is their local depot open for self-pickup?

If I were you mate I’d cancel it, it took 10 days for mine to arrive but it sat in the Netherlands for 9 of those from what the tracking stated which going off their track record isn’t to be believed anyway.

Valve need to rethink their courier partners

[Blank0461]

Ursprünglich geschrieben von Clarkey91:

Ursprünglich geschrieben von Agedbiffa:

Ordered on the 22nd, left Netherlands on 25th, not heard anything since. Hopefully I hear something this week or beginning of next week.

Exactly the same mate, ordered on the 22nd left on the 25th, I’m hopeful it will arrive later in the week.

Has it arrived yet

[Verrial]

Order was shipped wednesday last week, its been "on its way to the final parcel center" for about 5 days, how long does it take to reach the final parcel center, what and where even is the final parcel center??

[Clarkey91]

Ursprünglich geschrieben von Verrial:

Order was shipped wednesday last week, its been "on its way to the final parcel center" for about 5 days, how long does it take to reach the final parcel center, what and where even is the final parcel center??

Mine was like this for 9 days and only updated the night before delivery.

[Yoshi]

Lucky you. I ordered mine on the 29th. Left the Netherlands on the 30th. Got to Spain on the 4th of December and o haven't heard about it ever since. GLS Netherlands says they can't do anything, and GLS Portugal either, even though some of GLS' tracking websites say it's here already. Never left Spain, it seems. That's what a week with two public holidays does to parcels. They disappear into thin air. You guys over in the UK have any way to file complaints against companies outside of the UK? I can't believe Valve still sends their products through GLS after this much flak.

[PurpleStorm25]

Update for myself,

Finally received my Steam Deck. My original order was ‘lost in transit’ after asking Steam to investigate after no updates for 10 working days.

A new one was sent out and arrived very quickly, I was not expecting it to arrive before Christmas.

If you have been waiting for a while I encourage those to get steam to investigate your order.

All the best everyone.

[Ryan]

Just to share for data, I ordered mine Saturday 9th Dec and it arrived today 13th Dec at my home in UK. No updates via email but i was refreshing GLS (and the parcelforce number via GLS). Parcelforce was updating live so glad i checked as they left it outside my front door.

Impressively quick turnaround though - sorry to the folks who are suffering with delays.

[ChopChopVR]

I ordered mine on the 24th november. Im still waiting. Tracking says it hasnt moved in the UK since 30th in its parcel centre

[Guppy]

@mckeodec My steam deck arrived!! My horrible saga is finally over, and I hope the same for you soon too.

@PurpleStorm25, turns out my situation was similar to yours. I ordered my Steam Deck on Nov 24th and it was was "on its way to the final parcel centre" since Nov 30th for ages. Steam customer support also confirmed my order was "lost in transit", and they agreed to resend it.

Once they resent it, it arrived in less than a week. I'm based in Northern Ireland, and @mckeodec was having customs issues with their steam deck being sent via the Netherlands. However, the second time they sent the steam deck it also went through the Netherlands with no issues.

Overall, a nightmare, but it could've been worse (RIP @mckeodec). I'm glad it's finally resolved. I hope everyone else gets theirs soon!

[Decky2024]

monster_kid I got an apology from the “chief executive “ of parcel farce.

Next day SD arrived. Today another one from Valve, 2 days in customs and arrived.

Long story short, pure bs from parcel farce and GLS who are the same company. If anyone else on here lives in NI and same issue (sat in customs UK in Coventry for at least 12 days) make a formal complsint to parcel farce
(Not the normal contact us).

So second deck will be returned , still waiting on steam to send me proper return label.

And on positive note - loving the SD and merry Christmas to all

[Decky2024]

And by the way …. GLS and Parcel Farce are still c*nts from hell 😁. Just so you all know. Steam take note, USE DIFFERENT COURIERS