OLED shipping to the UK

[Clarkey91]

My OLED was distanced on Saturday, how long have people been waiting for theirs to arrive roughly?

[Khynze]

Ordered mine on the 19th, GLS tracking shows it arrived at the Utrecht Netherlands parcel centre three times. First on the 25th, then on the 28th, and again on the 1st. Nothing about it leaving the Netherlands and nothing shows up on Parcelforce when trying their tracking number. I’ve never had issues with GLS before but this is pretty poor

[MancSoulja]

Khynze a écrit :

Ordered mine on the 19th, GLS tracking shows it arrived at the Utrecht Netherlands parcel centre three times. First on the 25th, then on the 28th, and again on the 1st. Nothing about it leaving the Netherlands and nothing shows up on Parcelforce when trying their tracking number. I’ve never had issues with GLS before but this is pretty poor

Royal Mail own GLS so it’s not surprising 🤣

[aGod1991]

zardoz a écrit :

mozzart a écrit :

... Lol same boat here, Dublin, ordered on the 20th and same shipping updates as yours. Very painful but glad to know I am not alone in this

i ordered on the 16th and i have the same dates as you still don't know when exactly it will arrive

Says delivery set for tomorrow, 🤞

[Melonking]

Mine arrived this afternoon, so that was exactly 2 weeks; finally I can rest easy!

[Decoy_Rex]

Ordered on the 1st Dec, 2am.

Left the parcel center on the 5th December, 1am.

I'll post again when it's arrived in the UK.

[Readda]

We're in to day 13 of it being in the Utrecht parcel centre, the wrong side of the channel, with only duplicated status updates. Ordered 19th November, shipped 24th November.

At least that's working day 8 now (honestly, did they find a logistics company that don't work weekends?), which is what customer services told me they needed to investigate.

[PurpleStorm25]

Readda a écrit :

Ordered 19th and shipped 24th, seemingly still in the Netherlands. The only update since has been a repeated status update of "The parcel has reached the parcel center. Netherlands Utrecht" on the 28th (which I also had on the 24th).
Not sure if that really means it's been sitting on a shelf for 6 days or they are just not into communication, but it seems like Steam has a really bad logistics partner. It gets the whole experience off to a bad start.

Unfortunately, I am the exact same as you. Ordered 19th, packaged 24th and heard absolutely nothing since. I have a friend who lives in the same town as myself and he ordered a week after me, he already has his Steam Deck. I’m hoping something hasn’t gone wrong with our batch. I’ve contacted Steam and GLS, not to much avail.

[gza]

Ordered 25th November, still not received. It made it through GLS and Netherlands relatively quick. Compared to Parcelforce...

Parcelforce are a complete farce. Steam would do well to reconsider who their delivery partners are. Probably the worst courier in the UK. The deck I ordered has been in my city since the 1st December. No knock on the door, no cards left at address, customer service agents on the phone not following through on redelivery requests. Absolute shambles. I've half a mind to cancel and buy from eBay. It's clear they're either not attempting delivery at all or they're not bothering to knock.

Delays are fine, especially this time of year. But Parcelforce are obviously lying about what's happening. Just be honest about it?

Here's hoping the third redelivery attempt happens.

[gza]

Alzay a écrit :

Parcelforce have lied in saying they attempted to deliver when they did not!!!

Fuming..no one attempted,no one left a note. nothing.

Been waiting nearly two weeks… excited when status changed as out of delivery..and they lie and say attempted when they did not!

This is just Parcelforce modus operandi. Shocking.

[chrisdavidson221]

Not saying the two things are linked but I kept getting package is in Netherlands and finally sent message to Valve this morning, Checked lunchtime and it’s out for delivery today,

[Readda]

Mine is finally reporting being in the UK as of about half and hour after my last post (GLS had it for 11 days, 16 days since ordering). GLS tracking now estimates tomorrow for delivery, but Parcel Force only says that it's been sorted and on its way to our delivery depot, so I'd be surprised. Especially, as I'm now seeing people's complaints about the last mile delivery too.

[j.holski]

chrisdavidson221 a écrit :

Not saying the two things are linked but I kept getting package is in Netherlands and finally sent message to Valve this morning, Checked lunchtime and it’s out for delivery today,

It happened before several times. People were waiting for parcel status change and finally decided to sent Valve message. Effect: status has changed the same day

[gza]

Third attempt failed. No knock on the door, no card detailing next steps as claimed, again. Customer service can't tell me where it is. Effectively MIA since 10am this morning.

Dock turned up separate at a new delivery address, opened.

[br60066]

I wasn’t going to be in when one of my many delivery attempts was scheduled and Parcel Force gave me this gem:

“Oh don’t worry. The delivery driver left the depot so late that he won’t even make it to you before his shift runs out so he will just take it back to the depot for you and we can arrange something from there.”

[Decky2024]

Ordered mine on 29th November. Sat in customs at Parcel Force Hub Coventry since 1st December. Now a message from Parcel Force stating it was posted incorrectly by Steam.

I live in Northern Ireland (supposedly part of UK). Parcel Force say it should have been sent via GLS Ireland and not GLS UK from Netherlands. Why on earth would this make sense and how would I even know this . If this is a mistake on behalf of Steam supplier then this is shockingly poor! I do believe it is a mistake on behalf of Parcel Force though which is also shockingly poor.

They are advising they will send the item back to Netherlands instead of actually delivering to me in UK. Both Steam and Parcel Force may sort this mess out - I am extremely pi$$ed off with this nonsense!