Steam Deck OLED 512 can't connect to wifi

[Officer McSexy]

Which is weird, since LCD Deck connected with no issues from the beginning. I was only able to pass initial setup because I hand type-C ethernet dongle lying around. Trying to connect in desktop mode returns error 'no secrets were provided'

[Kage Goomba]

Originally posted by Raiden85OCUK:

Seems that the problem may be WPA3, my router is a Netgear RAX200 and I’ve separated the 5ghz and 2.4ghz bands with different passwords so devices don’t randomly switch between the two as I find that annoying.

On the deck desktop I’ve noticed it connects without issues to 5ghz 160mhz WPA2 but the moment I force WPA3 only, the OLED deck sees the 5ghz band but refuses to connect, but on WPA2 it connects immediately so I wonder if this is the main culprit. Instead of the router, deck or both automatically falling back to WPA2 it’s always trying to connect to the broken WPA3 implementation on the deck for some and never connects.

don't celebrate too soon if you got it connected.

The little bastard (affectionate term) refused to connect after I left it alone for 15-30 mins.
Had to restart the Deck AND my Router's wireless package before it reconnected.

Def. sus.

And again - both bands work - WPA2 - Wifi6 (802.11ax)

I did however bind its MAC Address to a pre-assigned IP in hopes of maybe avoiding DHCP shenanigans. Prob won't change anything.

[PopinFRESH]

Originally posted by Raiden85OCUK:

Seems that the problem may be WPA3, my router is a Netgear RAX200 and I’ve separated the 5ghz and 2.4ghz bands with different passwords so devices don’t randomly switch between the two as I find that annoying.

On the deck desktop I’ve noticed it connects without issues to 5ghz 160mhz WPA2 but the moment I force WPA3 only the OLED deck sees the 5ghz band but refuses to connect, but on WPA2 it connects immediately, so wonder if this is the main culprit, instead of the router, deck or both automatically falling back to WPA2 it’s always trying to connect to the broken WPA3 for some and never connects.

Have you also set the date/time on your Steam Deck OLED as I noted in post 116?

If not try doing that and then see if you are able to re-enabled WPA3 and connect to 5GHz using 160MHz channel width.

The errors that others noted in desktop mode where it fails to provide a valid secret, along with people "changing date/time" and thus triggering the date/time to be set correctly; this points toward the WPA3 key generation failing due to the time drift between the routers time and the devices time.

[Raiden85OCUK]

Originally posted by Kage Goomba:

Originally posted by Raiden85OCUK:

Seems that the problem may be WPA3, my router is a Netgear RAX200 and I’ve separated the 5ghz and 2.4ghz bands with different passwords so devices don’t randomly switch between the two as I find that annoying.

On the deck desktop I’ve noticed it connects without issues to 5ghz 160mhz WPA2 but the moment I force WPA3 only, the OLED deck sees the 5ghz band but refuses to connect, but on WPA2 it connects immediately so I wonder if this is the main culprit. Instead of the router, deck or both automatically falling back to WPA2 it’s always trying to connect to the broken WPA3 implementation on the deck for some and never connects.

don't celebrate too soon if you got it connected.

The little bastard (affectionate term) refused to connect after I left it alone for 15-30 mins.
Had to restart the Deck AND my Router's wireless package before it reconnected.

Def. sus.

And again - both bands work - WPA2 - Wifi6 (802.11ax)

I took my 2TB drive out of the LCD deck and put it into the OLED one, so it used the same connection details which must have been WPA2 previously.

Been running 5ghz 160mhz with WPA2 since last Thursday when I received my deck and it’s been flawless with the WiFi. No connection issues, dropouts or speed issues. It’s only when I messed about last night with WPA3 that connection issues occurred, couldn’t even get it to use WPA3. But WPA2 is running great. I have other devices using WPA3 without issues.

[Kage Goomba]

Originally posted by Raiden85OCUK:

Originally posted by Kage Goomba:

don't celebrate too soon if you got it connected.

The little bastard (affectionate term) refused to connect after I left it alone for 15-30 mins.
Had to restart the Deck AND my Router's wireless package before it reconnected.

Def. sus.

And again - both bands work - WPA2 - Wifi6 (802.11ax)

I took my 2TB drive out of the LCD deck and put it into the OLED one, so it used the same connection details which must have been WPA2 previously.

Been running 5ghz 160mhz with WPA2 since last Thursday when I received my deck and it’s been flawless with the WiFi. No connection issues, dropouts or speed issues. It’s only when I messed about last night with WPA3 that connection issues occurred, couldn’t even get it to use WPA3. But WPA2 is running great. I have other devices using WPA3 without issues.

Curiouser and Curiouser....keep us posted.

Also I was on WPA3 since I got my deck last Sunday...or was it Saturday - point is I was on 5Ghz WPA3 802.11ax the entire time until today when it just decided to "not talk" - so started fiddling with the router.

Also it spends most of its time on a Wired Connection - so yeah there's that.

LE OLED 1TB model here.

[Bowtie]

Originally posted by Kage Goomba:

TLDR - shut off WPA3 - go to WPA2 - see if everything works WITH 802.11 ax (WiFi 6)

Tried the different security protocols and still nothing. Removing security altogether tho did actually make it work on wifi 6 and both frequencies 2.4 and 5. This of course isn't a fix as I need security but at least we are all maybe narrowing down the problem.

[PopinFRESH]

Originally posted by Raiden85OCUK:

Originally posted by Kage Goomba:

don't celebrate too soon if you got it connected.

The little bastard (affectionate term) refused to connect after I left it alone for 15-30 mins.
Had to restart the Deck AND my Router's wireless package before it reconnected.

Def. sus.

And again - both bands work - WPA2 - Wifi6 (802.11ax)

I took my 2TB drive out of the LCD deck and put it into the OLED one, so it used the same connection details which must have been WPA2 previously.

Been running 5ghz 160mhz with WPA2 since last Thursday when I received my deck and it’s been flawless with the WiFi. No connection issues, dropouts or speed issues. It’s only when I messed about last night with WPA3 that connection issues occurred, couldn’t even get it to use WPA3. But WPA2 is running great. I have other devices using WPA3 without issues.

REF: Netgear RAX200 NTP Settings[community.netgear.com]

Try setting your routers NTP server to the same NTP server that the Steam Deck is using by default which should be 0.arch.pool.ntp.org

There have been other noted issues with date/time difference between when ntpdate is run and the hardware RTC.

Bug report: https://steamcommunity.com/app/1675200/discussions/1/3709306945115113517/

[Kage Goomba]

Originally posted by Bowtie:

Originally posted by Kage Goomba:

TLDR - shut off WPA3 - go to WPA2 - see if everything works WITH 802.11 ax (WiFi 6)

Tried the different security protocols and still nothing. Removing security altogether tho did actually make it work on wifi 6 and both frequencies 2.4 and 5. This of course isn't a fix as I need security but at least we are all maybe narrowing down the problem.

Was thinking of that too - reminds me of the days of Xbox 360/1 troubleshooting.
Frankly I think the wifi chip is messed up.

[DeadOfKnight]

I've never used WPA3, but still had issues until I turned off 160 MHz

[RedAsKetchum]

Make sure to report it in the appropriate channel. Someone from Valve is actively looking at SD related bugs on github.

https://github.com/ValveSoftware/SteamOS/issues

[nayu]

Yooo I finally got Wi-Fi to work on my OLED. What I had to do was disable band steering on my modem/router so that the 2.4G and 5G networks were independent of each other. AFTER doing that I went ahead and factory reset my OLED. Then, connecting to the 5G Wi-Fi network during the setup step just worked. Does seem like the performance is lacking though, like others have mentioned. I've been able to achieve ~1Gbps download speeds before, but it seems like the OLED Wi-Fi is throttled at ~500Mbps. Definitely not a deal breaker though. Hopefully this helps someone else encountering this issue. Happy gaming

EDIT: I posted this earlier but for reference my modem is a Motorola MG8725 (builtin AX6000 router). The default bandwidth was set to 80Mhz, and the channel was set to 'auto' that defaulted to 36. I since changed it to channel 44, and then set the setting back to auto but the channel stayed at 44. Perhaps this is what fixed my issues?

[Kage Goomba]

Originally posted by nayu:

Yooo I finally got Wi-Fi to work on my OLED. What I had to do was disable band steering on my modem/router so that the 2.4G and 5G networks were independent of each other. AFTER doing that I went ahead and factory reset my OLED. Then, connecting to the 5G Wi-Fi network during the setup step just worked. Does seem like the performance is lacking though, like others have mentioned. I've been able to achieve ~1Gbps download speeds before, but it seems like the OLED Wi-Fi is throttled at ~500Mbps. Definitely not a deal breaker though. Hopefully this helps someone else encountering this issue. Happy gaming :steamsunny:

EDIT: I posted this earlier but for reference my modem is a Motorola MG8725 (builtin AX6000 router). The default bandwidth was set to 80Mhz, and the channel was set to 'auto' that defaulted to 36. I since changed it to channel 44, and then set the setting back to auto but the channel stayed at 44. Perhaps this is what fixed my issues?

Check back in 24 hours - they tend to have mood swings. (but seriously - keep us posted)

[Raiden85OCUK]

So someone on a forum I use also couldn’t connect to 5ghz 160mhz with WPA3, they just tried WPA2 after I suggested it and it’s now connecting fine for them at 5ghz 160mhz. So something must not be quite right with WPA3 on the deck or at least it seems to be part of the problem.

They had an Asus router and mine Netgear but we both had the same fix, force the deck to use WPA2.

[nayu]

Originally posted by Kage Goomba:

Originally posted by nayu:

Yooo I finally got Wi-Fi to work on my OLED. What I had to do was disable band steering on my modem/router so that the 2.4G and 5G networks were independent of each other. AFTER doing that I went ahead and factory reset my OLED. Then, connecting to the 5G Wi-Fi network during the setup step just worked. Does seem like the performance is lacking though, like others have mentioned. I've been able to achieve ~1Gbps download speeds before, but it seems like the OLED Wi-Fi is throttled at ~500Mbps. Definitely not a deal breaker though. Hopefully this helps someone else encountering this issue. Happy gaming

EDIT: I posted this earlier but for reference my modem is a Motorola MG8725 (builtin AX6000 router). The default bandwidth was set to 80Mhz, and the channel was set to 'auto' that defaulted to 36. I since changed it to channel 44, and then set the setting back to auto but the channel stayed at 44. Perhaps this is what fixed my issues?

Check back in 24 hours - they tend to have mood swings. (but seriously - keep us posted)

It didn’t even last more than a couple hours 😭 I connected the deck to my dock with Ethernet to download my game library and now WiFi is broken again 😑 At this point I’m probably going to install Windows to see if I’ll have better luck 🤷

This has been pretty frustrating to say the least… 🤬

[kalendros]

Originally posted by Raiden85OCUK:

So someone on a forum I use also couldn’t connect to 5ghz 160mhz with WPA3, they just tried WPA2 after I suggested it and it’s now connecting fine for them at 5ghz 160mhz. So something must not be quite right with WPA3 on the deck or at least it seems to be part of the problem.

They had an Asus router and mine Netgear but we both had the same fix, force the deck to use WPA2.

I had WPA2 by default on my configuration before getting my Sdeck and failed with the very first setup. I made all changes of band, Mhz, swap to WPA3... and failed. Nothing has worked by now. The only solution I have to download something y being connected to the 2,4G Now I have it that way with the WPA3 and it's working all along.

The problem is 5G at any range of Mhz

[nayu]

Originally posted by nayu:

Originally posted by Kage Goomba:

Check back in 24 hours - they tend to have mood swings. (but seriously - keep us posted)

It didn’t even last more than a couple hours 😭 I connected the deck to my dock with Ethernet to download my game library and now WiFi is broken again 😑 At this point I’m probably going to install Windows to see if I’ll have better luck 🤷

This has been pretty frustrating to say the least… 🤬

I disabled WiFi power management and now WiFi is working again even if I reconnect Ethernet… I don’t know what to think anymore lol… not going to hold my breath and I’ll report back if I come across anymore issues but as of right now the wifi is working