Steam Deck OLED 512 can't connect to wifi

[Officer McSexy]

Which is weird, since LCD Deck connected with no issues from the beginning. I was only able to pass initial setup because I hand type-C ethernet dongle lying around. Trying to connect in desktop mode returns error 'no secrets were provided'

[Dalinar_AT]

Asus AX86u and same problem. I have an original steam deck and no issues, and so far cannot get it to work on router, repeater, or different bands.

[Mjavado]

Same problem here with my Netgear RAX40 (with latest firmware) on SD OLED 512 that came in today. Disabling the 'ax' signal in settings (and thus disabling the 160MHz band afaik) doesn't work.
The SD OLED connects just fine to the modem/router that my ISP provided on both 2,4GHz and 5GHz and to my Phone if I create an access point.

So... I don't think this is a hardware malfunction which is good news to some extent.

EDIT: using a 6GHz band access point on my phone the SD OLED does connect just fine as well.

EDIT 2: typing this on the SD OLED as somehow the connection started working?

[Sithius]

Hello, I am having the same issue using a Asus RT-AX86S. I can connect to the 2.4 band but not the 5.0 band. I however was able to connect to my parents 2.4 AND 5.0 band on their Asus RT-AC66R model. I tried disabling WiFi power management in the developer menu on the steam deck but that did not work. I have not tried changing the security protocol or disabling the 5.0 160 mhz setting yet on my Asus RT-AX86S. Waiting for further direction from steam support after providing them with this information.

[DeadOfKnight]

I found a workaround for Steam Deck with my ASUS router. Disable "Smart Connect" and rename the 5G SSID to something else. This is obviously less than ideal, but it seems to work for now until they get their wifi issues sorted.

[PopinFRESH]

引用自 venom9801：

引用自 PopinFRESH：

I looked on Huawei's site and couldn't find anything in regards to the Ai Cube B900; I did see several eBay listings and such for that model name but couldn't find any manuals or documentation on it. It seems like it is a OEM provided Vodafone router and I also couldn't find it listed anywhere on Vodafone's site; however, much of their site is pestering you to login to your account in order to do anything. So you might be able to locate the manual for it while logged into your account.

From the product listings on eBay however it does not appear to be a WiFi 6 router so this may be another pointer toward the Steam Deck OLED's WiFi module being your issue.

Do you have the specific model of the Evolution Digital router? Is it the EVO6700AP?

Thanks for taking a look for me. Do you know if I can just change the router and keep the sim card?

In theory you should be able to but I'd contact your service provider to answer that question. they are able to Simlock devices and they can require hardware registration on their networks.

Also, it is probably not something I'd recommend as your current router doesn't appear to be WiFi 6 (802.11ax) with 160MHz channel width; thus it is likely we have a few different similar issues with WiFi compatibility going on. Both yours and Maraxus' routers are like an enigma for documentation, however, from the little bits I've been able to find from network device review sites they do also both appear to be Broadcom chipsets.

You are about the 5th person I've seen who is having similar issues to the OP and do not have a WiFi 6 device with 5GHz 160MHz channel width support. I'm still waiting on my Steam Deck OLED LE so unfortunately I can't do much in the way of practical testing yet.

[nfshp214]

引用自 Sithius：

Hello, I am having the same issue using a Asus RT-AX86S. I can connect to the 2.4 band but not the 5.0 band. I however was able to connect to my parents 2.4 AND 5.0 band on their Asus RT-AC66R model. I tried disabling WiFi power management in the developer menu on the steam deck but that did not work. I have not tried changing the security protocol or disabling the 5.0 160 mhz setting yet on my Asus RT-AX86S. Waiting for further direction from steam support after providing them with this information.

Disable the 160 MHz feature. That fixed it for me so far on my ASUS router.

[DeadOfKnight]

引用自 nfshp214：

引用自 Sithius：

Hello, I am having the same issue using a Asus RT-AX86S. I can connect to the 2.4 band but not the 5.0 band. I however was able to connect to my parents 2.4 AND 5.0 band on their Asus RT-AC66R model. I tried disabling WiFi power management in the developer menu on the steam deck but that did not work. I have not tried changing the security protocol or disabling the 5.0 160 mhz setting yet on my Asus RT-AX86S. Waiting for further direction from steam support after providing them with this information.

Disable the 160 MHz feature. That fixed it for me so far on my ASUS router.

Thanks, this worked for me and was a better option than my previous workaround.

[Popoco]

Nighthawk AX4: RAX40 Same issue - Tried disabling 5GHz, AX - Still not working --- It does work when I use my phone as a hotspot :(

Workaround 1)
- Disable AX
- Disable Smart Connect
--- Restarted Router
- Enabled a Guest Network ONLY 2.4GHz (I imagine it is pulling the AX disabled from the main Wireless settings)
-Set Security to - WPA-Personal[TKIP] + WPA2-Personal[AES] (I'm going to change that on the next restart)

--- Restarted Steam Deck

- Attempted to connect to Guest network ( Failed on password, but I noticed the network icon looked connected)
-The Steam Deck was offline...
***DO NOT Re-enter Password - Just back out and Restart from the Power Menu (Hold down Power for a few seconds)

--- Restart Steam Deck


-Great success (at least getting on the guest network for the NIghthawk)

[Aracarn]

Disabling the 160 MHz on my Asus Router (RT-AX86U) immediately fixed the issue. Thanks.

[bodine1231]

Same problem with AX4: RAX40. Won't connect in either 2.4 or 5g band. My Rog Ally connects just fine.

[MuckyBarnes]

Also having this issue with an OLED 512 and a Nighthawk RAX40.

Disabling AX and/or 160mhz has no effect. Oddly enough, if I use a wired connection via the dock and then load into desktop mode, it usually connects to the 5ghz network. It's not 100%, but it's fairly repeatble. However, if I put the Deck to sleep, it won't reconnect on wake-up.

[bodine1231]

Ok I managed to get it to connect to 5ghz on my RAX40. What you need to do is log into your router and go to "Basic" "Wireless" then scroll down to the 5ghz section and under "Mode" change it to 1200 Mbps then hit apply. Let it finish then do a clean install and it should work.

Edit: Now it doesnt work. It stayed connected for a few hours and allowed me to download all my games but its crapping out again now.

[DeadOfKnight]

What I also noticed about any workaround was that I also needed to restart the Steam Deck. It wouldn't just reconnect, for some reason.

[dpitch40]

I did more testing yesterday and the problem got even stranger. I seem to get totally normal speeds when downloading games, but I have virtually no connectivity in desktop mode. Is anyone else seeing this?

[DeadOfKnight]

引用自 dpitch40：

I did more testing yesterday and the problem got even stranger. I seem to get totally normal speeds when downloading games, but I have virtually no connectivity in desktop mode. Is anyone else seeing this?

No, seems to work fine for me, but I do notice it reconnecting when I do, so it's possible it's trying to connect to the wrong band again. However, I must say this is quite an impressive Linux desktop UI. The standalone SteamOS release can't come soon enough.