Battery Disconnect

[Shadowpaw]

I advise people to never disconnect their decks battery. I upgraded to hall sticks no problem, new ssd no problem. Then wanted to put the thermal pad in and so this was the 3rd time I disconnected the battery in my deck and it's a paper weight. After almost 3 weeks to get only 3 replies from support. They will not cover their own firmware errors and will be bare minimum 185 usd to fix their own firmware errors triggered from whatever the new update changed to cause the deck to not wake up out of battery maintenance mode. Which changing the thumbsticks is more intrusive than putting a pad in instead of thermal paste. It's extremely frustrating and shows they don't stand by their own product and problems the firmware creates. Nothing was disconnected besides the battery and all it does is 3 different brightness slow blinks now. I've tried everything possible but it won't charge. Even leaving it plugged in 24+ hour. Leaving battery disconnected 24hr or even trying to boot only off a adapter gives the same blinks as battery mode. Then every button combo possible from 5sec to a minute and nothing. So any work I do on future decks will be at risk with battery connected since a simple disconnect isn't covered. I've built pcs for over 10 years, worked on hand helds, even soldered a little and never seen anything like this. My vita even has a custom board installed to replace the 3g antenna with internal storage instead. I wanted to upgrade to thermal pad not even for better cooling as mine had no issues with temps but just for the longevity since paste dries out after time. So if you disconnect the battery and it won't wake up even just for a ssd upgrade they will not honor warranty.

[-OrLoK- Слава Україн]

surely if you are opening up your deck, that's invalidating any warranty?

[Mahjik]

Originally posted by -OrLoK- Слава Україн:

surely if you are opening up your deck, that's invalidating any warranty?

You won't invalidate the warranty per say "just" from opening it. However, whatever you do after opening it is on the owner.

[Shadowpaw]

Originally posted by -OrLoK- Слава Україн:

surely if you are opening up your deck, that's invalidating any warranty?

Opening doesn't void it. I did the sticks and ssd months ago and no issues. Only variable was I updated to new firmware and steam os the night before. So it's the most likely cause. The heat pipe has no electronics so removing that can't have caused any issues except rare cases where someone isn't careful and very stupidly uses a flat head or something on the motherboard and prys the pipe up and damages electronics doing so. So the most likely reason is the firmware update caused a low power error to flag and got stuck on. I have 2 other decks in the house and was tempted to try the other deck battery but if a battery disconnect won't be covered then I'll do all future work with it plugged in which isn't good to say the least but won't void a warranty then which sounds insane. The most frustrating part is the 4+ day wait for copy paste replies. I tell them I've done every tip and suggestion but elaborated more of the exact buttons held and such but won't boot at all and get a reply telling me to boot into bios and reset the bios.... Then 4 more days for them to say leave it plugged in overnight like that's any different from me already telling them left 24+ hr plugged in and it only pulls 0.5 watts from the wall.