My steam deck screen does not turn on

[S ho]

My steam deck can only display on monitor with dock
Once detached, the screen does not turn on and only black screen

Tried to reboot and reset to default. Problem still exists
Anyone know how to solve it ?

[ClassicGOD]

Hold power for like 30s (much, much, much longer than you would think is necessary) and then try powering again.

[S ho]

Tried
The steam deck can’t go to bios screen
It only works when I attach to dock
The screen seems dead

[Mahjik]

You can try this:

https://steamcommunity.com/app/1675200/discussions/0/3416557114763001833/#c3594464430434768747

[S ho]

Originally posted by Mahjik:

You can try this:

https://steamcommunity.com/app/1675200/discussions/0/3416557114763001833/#c3594464430434768747

Exactly same issue but didn’t work for me

[winnie]

Can you try Desktop mode?

In it both screen should work? And also try recovery flash drive.

That's wierd.

[winnie]

Can you enter the bios setup? "Volume +" and then power button

[S ho]

Originally posted by winnie:

Can you enter the bios setup? "Volume +" and then power button

The screen didn’t turn on
Only display on monitor via dock
Tried desktop mode
Tried bios, screen still not turn on

[DrCoolbeans]

I'm having the same problem. I've tried all the troubleshooting steps from the previously linked thread. External Monitor working gorgeously, but no onboard.

Didn't drop it or anything. Was installing some Game Pass games on my Windows SD Card. System died overnight. In the morning I charged it back up and turned it on and was loading back into Windows. I left it at the login screen while I ran into the doctors office. Come out 15 minutes later and no screen anymore.

I'm just about to try a Steam OS restore, then I'll have to try a factory reset, but I'm hoping for another solution before then.

Oh, and this stupid Reddit protest is killing me. There are many threads over there about this issue but it's all behind a wall for now. "I'm mad at Reddit, let's hurt my co-gamers!"

[S ho]

Originally posted by DrCoolbeans:

I'm having the same problem. I've tried all the troubleshooting steps from the previously linked thread. External Monitor working gorgeously, but no onboard.

Didn't drop it or anything. Was installing some Game Pass games on my Windows SD Card. System died overnight. In the morning I charged it back up and turned it on and was loading back into Windows. I left it at the login screen while I ran into the doctors office. Come out 15 minutes later and no screen anymore.

I'm just about to try a Steam OS restore, then I'll have to try a factory reset, but I'm hoping for another solution before then.

Oh, and this stupid Reddit protest is killing me. There are many threads over there about this issue but it's all behind a wall for now. "I'm mad at Reddit, let's hurt my co-gamers!"

Tried factory reset
Doesn’t work

[Mahjik]

Start a support ticket if you haven't yet.

[winnie]

Looks like hardware issue, unfortunately.

[buja COOPER FLAGG ROFLMAO]

Had the same issue. Unplugged the power once, and all of a sudden it did not work anymore.

What helped for me: Unplug Steam Deck from everything. While on, hold power for 10-11 seconds, it will turn off, then the white dot on the top will blink 2-3 times.
After that, just turn it back on and the Dock works again on my Deck. Somehow the 10 second shut down resets the Deck and it makes stuff work again.

I hope it helps for you.

[S ho]

Finally I delivered from HK to UK for repair

[DonnyBravo]

My deck is doing the same thing, works in docked but nothing when not docked. What fixed this. Local repairmen say the screen is bad. 250$ to fix I’m not buying it. What’s the fix

[buja COOPER FLAGG ROFLMAO]

You tried holding the power button for at least 10 seconds?