im about to buy a one through amazon... but the amount of faulty steam decks makes me worried

[TROFY-KSA]

Im going to buy a steam deck soon from amazon (cant buy it directly because not available in my country)... because of that.. i wont have the ablity to RMA it... looking at this discussion hub.. there is alot of issues that REQUIRES RMAing it... which really makes me worried... should i go ahead and buy a steam deck from a third party? or forget the idea completely?

[bean]

i understand how hard availability is but you have to imagine how difficult it will be if:
1- you need to RMA or need support
2- someone reports it as one of the stolen units

It COULD work out for you though.

While people certainly have had issues, this is not a shoddy product. Probability-wise, you are going to get a fully functioning and awesome deck far more often than one with issues.... but that is through Steam/first parties.

[TROFY-KSA]

Originally posted by bean:

i understand how hard availability is but you have to imagine how difficult it will be if:
1- you need to RMA or need support
2- someone reports it as one of the stolen units

It COULD work out for you though.

While people certainly have had issues, this is not a shoddy product. Probability-wise, you are going to get a fully functioning and awesome deck far more often than one with issues.... but that is through Steam/first parties.

im pretty excited to have the steam deck
yet im worried...

[ReBoot]

While there's always is a selection bias (people without trouble generally don't post about not having trouble), it does seem like Valve being new to this whole mass-hardware business yields a higher (relative) amount of RMA cases than more established manufacturers. My point is, I salute you for paying attention to that before buying third-party.

That said, have you checked Valve's hardware warranty policy? Talks about how it applies to Decks bought third-party ain't new but I, for the life of me, don't remember what it boiled down to. So go check Valve's hardware warranty policy!

[metal_hamster]

Not sure about that idea. A bit risky.

[cSg|mc-Hotsauce]

Originally posted by ReBoot:

That said, have you checked Valve's hardware warranty policy? Talks about how it applies to Decks bought third-party ain't new but I, for the life of me, don't remember what it boiled down to. So go check Valve's hardware warranty policy!

A bit more on that in this discussion with a reply from support in post 13...

https://steamcommunity.com/discussions/forum/1/3768987637133935667/

[TROFY-KSA]

Originally posted by metal_hamster:

Not sure about that idea. A bit risky.

while its risky... im kinda willing to take the risk....
you know what
imma buy it
Wish me good luck!!!!!

[Baronfuming]

I think some (but not all) of the posts about people having problems are the result of them not being willing or able to dig deeper and troubleshoot issues that come up. It is very unlikely that they have encountered hardware problems that actually merit RMA. However, there are software problems that one may encounter. These can be resolved by doing research here on the Steam forums, Reddit, or other sources. When in doubt, try holding the power button for a few seconds to 'hard reboot' it. This takes care of most problems you may encounter.

You'll get more mileage out of the deck if you are willing to tinker and learn how to use it instead of just treating it like a console.

Emulation, getting so-called 'unsupported' games to work (protondb is a great resource here) and using Desktop mode for general computer use, can all greatly expand the value of the deck as a device.

[ReBoot]

♥♥♥♥♥♥♥♥. No amount of software troubleshooting can solve broken haptic feedback, broken power circuitry...

[metal_hamster]

Originally posted by TROFY-KSA:

Originally posted by metal_hamster:

Not sure about that idea. A bit risky.

while its risky... im kinda willing to take the risk....
you know what
imma buy it
Wish me good luck!!!!!

Good luck! :)

[CameL]

i heard long as the seller provides the user name it was bought with it can be RMA

[AJBENDY24!]

So did it work?

[Nanami]

This thread was quite old before the recent post, so we're locking it to prevent confusion.